Philadelphia-based Comcast’s overall score rose 9.3 percent from the prior year, according to the University of Michigan’s American Customer Satisfaction Index. The improvement comes as the cable operator reached out to disgruntled customers who posted complaints through blogs or on social networking sites.
It’s a marked turnaround for Comcast, where complaints against service ran so deep at one point that a Web site called ComcastMustDie.com arose and a frustrated customer smashed a keyboard with a hammer at a Comcast office in Manassas, Va.
