Apple’s MobileMe service aimed to be “Exchange for the rest of us,” and that’s proven to be far truer than the company hoped, as the service’s launch was plagued by lost mail and connectivity issues…you know, the same thing corporate and enterprise users and Microsoft’s Exchange service have been dealing with for years. The rocky launch already prompted Apple to add 30 days to subscriptions to the service, and now the company is adding another 60 days to trial and paid MobileMe subscriptions as an apology to customers.
Tag Archive: MobileMe
Jobs: MobileMe Launched Too Soon
In an internal message sent to employees, Apple CEO Steve Jobs discussed Apple’s recently-launched—and problem-plagued—MobileMe service, and admitted the company launched the service too soon, with the result that MobileMe didn’t meet Apple’s high standards.
“It was a mistake to launch MobileMe at the same time as iPhone 3G, iPhone 2.0 software, and the App Store,” Jobs wrote. “We all had more than enough to do, and MobileMe could have been delayed without consequence.”
Apple Continues to Struggle With MobileMe
Hey, have you heard the latest?
Q: "Have you tried Apple’s new MobileMe service? It’s "Exchange for the rest of us!"
A: "Wow, you’re right, it’s just like Exchange! I’m missing email and can’t connect half the time!"
Such is the row being hoed by Apple’s new MobileMe service, which, after a very shaky launch, continues to have problems rolling out MobileMe’s touted services to customers. Two weeks ago Apple annouced a free 30-day extension on MobileMe subscriptions to make up for the hassle, but some MobileMe users are continuing to face significant problems. Apple admitted last Friday that a mail outage impacted about one percent of MobileMe subscribers, and that about 10 percent of mail sent to those users between July 16 and July 18 may have been lost. What’s been recovered has been delivered to users…timestamped July 23.
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