Tag archive: QVC

ForeSee Results has published its 2009 holiday edition of its E-Retail Satisfaction Index, and find that major online retailers made significant strides in improving customer satisfaction during 2009. The survey covered over 10,000 holiday shoppers at the top 40 online retail sites found that overall satisfaction with online shopping increased 5 percent over 2008, with virtually all the top sites showing year-to-year improvements in their… Read More

A new study from ForeSee Results finds that online consumers satisfaction over the holidays declined by 1.3 percent compared to last year—although the causes may have as more to do with factors in the offline world (economic pinch and gas prices) than anything the online retailers did wrong. The study found that online holiday sales rose at their slowest pace ever, while aggregate satisfaction numbers from leading online retailers… Read More