Tag archive: Satisfaction

Consumer Reports, a nonprofit review magazine, has named AT&T the worst cell phone carrier in the United States, according to a survey of 58,000 of its readers. The survey is one part of a larger annual report on the cell phone industry. “Consumer Reports data, reflecting all versions of the phone, found that iPhone owners were much less satisfied with their carrier and rated data service (Web and e-mail) lower than owners of smart… Read More

It’s no secret that customer satisfaction is vital, online as well as in bricks-and-mortar stores. So Amazon and Netflix will be feeling happy at the result of the new survey from ForeSee Results, which has looked into customer satisfaction with online retailers this holiday season. Both companies hit a score of 84 – any score above 80 is considered excellent, and they were the only two to achieve it. ForeSee rated 40 retailers… Read More

The American Consumer Satisfaction Index is a long-running study, conducted every quarter, that measures U.S. consumers' perceptions of the quality of services and products. The ASCI is one of the mide widely-cited and most respected measures of perceived brand quality and consumer satisfaction in the nation, and its results are often seen as significant economic indicators for industries. This quarter, Apple and Google found their… Read More

A new study from ForeSee Results finds that online consumers satisfaction over the holidays declined by 1.3 percent compared to last year—although the causes may have as more to do with factors in the offline world (economic pinch and gas prices) than anything the online retailers did wrong. The study found that online holiday sales rose at their slowest pace ever, while aggregate satisfaction numbers from leading online retailers… Read More

Market research firm ForeSee Results has released its Top 100 Online Retail Satisfaction Index for spring of 2007, and finds that Netflix, QVC, and Amazon.com lead online retailers in terms of customer satisfaction, while PCMall and PCConnection.com have “the most opportunity for improvement.” ForeSee's results are based on more than 20,000 surveys of consumers who visited the top 100 retail sites, as defined by the… Read More

A new update to the American Consumer Satisfaction Index finds that in the second quarter of 2006, computer makers have achieved the highest level of consumer satisfaction recorded in ten years. Although it should be noted these figures were compiled before Dell's massive battery recall, overall computer makers achieved a satisfaction rating of 77, up 4.1 percent from the same period a year ago. The overall leader amongst computer… Read More

An first-quarter update to the American Consumer Satisfaction Index (ASCI) finds that cable and satellite television providers, long one of the lowest-scoring industries surveyed in terms of consumer satisfaction, saw an uptick in consumer satisfaction during the first quarter of 2006. That's right: the cable and TV industries posted a three percent gain, bringing their overall level of customer satisfaction to a whopping 63 percent.… Read More

The University of Michigan's American Customer Satisfaction Index (ASCI) has found that citizen satisfaction with government Web sites has inched higher than satisfaction with the overall federal government. Last year, satisfaction levels with the overall federal government and so-called “e-government” offerings were identical. However, during the fourth quarter of 2005, the study found e-government's customer… Read More

The survey, which is part of the firm's "U.S. Wireless Satisfaction Monitor," noted the carrier "sets a daunting benchmark for its competition, achieving class-leading ratings for service quality and customer care." "Despite a relatively weak device portfolio, sub-par bundled minutes and light youth segment presence relative to Sprint, Cingular [Wireless L.L.C.] and other national operators, Verizon Wireless continues to… Read More