Tag Archive: score

A new update to the American Consumer Satisfaction Index finds that in the second quarter of 2006, computer makers have achieved the highest level of consumer satisfaction recorded in ten years. Although it should be noted these figures were compiled before Dell’s massive battery recall, overall computer makers achieved a satisfaction rating of 77, up 4.1 percent from the same period a year ago. The overall leader amongst computer makers in terms of consumer satisfaction remained Apple Computer, with a score of 83; the score puts it in the top 15 percent of all companies measured by the ASCI. Dell came in with a 78 (a four point rise from the first quarter of 2006), while HP-branded systems landed a score of 75, up two points from the first quarter. HP’s Compaq-branded systems landed a score of 72—but that’s up five points from the first quarter.  Read more...