Blackberry customers of UAE telecoms company Etisalat responded positively when they received a text from the company suggesting an update that would improve performance. What they received was anything but an improvement, according to the BBC.
Among those who installed the update, which wasn’t authorized by handset maker RIM, there have been numerous complaints of decreased battery life and crashes, and complaints that the company’s customer service could do nothing to help. It can also give unauthorized access to personal texts and e-mails. Etisalat has 145,000 Blackberry customers.
In a statement RIM said:
