Comments on: Tech Support Gets Creative http://www.digitaltrends.com/talk-backs/tech-support-gets-creative/ Upgrade Your Lifestyle Mon, 23 Nov 2009 03:01:37 -0800 http://wordpress.org/?v=2.8.5 hourly 1 By: JohnM http://www.digitaltrends.com/talk-backs/tech-support-gets-creative/#comment-58301 JohnM Tue, 31 Jul 2007 14:13:09 +0000 #comment-58301 Ian Bell, you have to get one thing very straight here, these are NOT support forums! these are only for user interaction, if you have a problem with a COMPAQ PC, you contact COMPAQ SUPPORT, if they forward you to Creative Support, then this means the CREATIVE email support, not just posting your questions in a USER forum and demanding an answer from the moderators, who's job is only to moderate the forum not handle customer support.<br /> <br /> You should be happy THEY helped you find the link COMPAQ should have provided.<br /> <br /> btw, threating to write a bad piece on your website is not the way to get any simpathy or support<br /> <br /> <a href="http://news.digitaltrends.com/talkback64.html" target="_blank" rel="nofollow">http://news.digitaltrends.com/talkback64.html</a><br /> <br /> "I am going to share with everyone a huge fiasco I found myself in with the folks at Creative Labs. If you remember, I reviewed a Compaq GX5000Z gaming system last November."<br /> <br /> you should contact HP/Compaq, not the 3rd party hardware providers who made their products to HP's specifications. Buying Compaq/HP/Dell/.. != building your own PC. Messing with the internals is against the company policies. Read up on it before you start shouting out that Creative did nothing to help you.<br /> Ian Bell, you have to get one thing very straight here, these are NOT support forums! these are only for user interaction, if you have a problem with a COMPAQ PC, you contact COMPAQ SUPPORT, if they forward you to Creative Support, then this means the CREATIVE email support, not just posting your questions in a USER forum and demanding an answer from the moderators, who's job is only to moderate the forum not handle customer support.

You should be happy THEY helped you find the link COMPAQ should have provided.

btw, threating to write a bad piece on your website is not the way to get any simpathy or support

http://news.digitaltrends.com/talkback64.html

“I am going to share with everyone a huge fiasco I found myself in with the folks at Creative Labs. If you remember, I reviewed a Compaq GX5000Z gaming system last November.”

you should contact HP/Compaq, not the 3rd party hardware providers who made their products to HP's specifications. Buying Compaq/HP/Dell/.. != building your own PC. Messing with the internals is against the company policies. Read up on it before you start shouting out that Creative did nothing to help you.

]]> By: Bill Kistner http://www.digitaltrends.com/talk-backs/tech-support-gets-creative/#comment-58315 Bill Kistner Sun, 13 Nov 2005 16:21:52 +0000 #comment-58315 Funny story about Creative. I was just there with an issue and found it worse. I tryed to Email them from the support site but it doesn't even work !!!<br /> I bought TWO Audigy LS cards (The first would not work) and finally got the second one working. Problem is it causes a blue screen crash with certain games. P17.sys error which I verified on CREATIVES forum board from other users. I did an auto update/install from their site and now i don't have any sound except static !<br /> Lord give me an alternative to Creative and I will NEVER ever again purchase another soundblaster product !!!! Funny story about Creative. I was just there with an issue and found it worse. I tryed to Email them from the support site but it doesn't even work !!!
I bought TWO Audigy LS cards (The first would not work) and finally got the second one working. Problem is it causes a blue screen crash with certain games. P17.sys error which I verified on CREATIVES forum board from other users. I did an auto update/install from their site and now i don't have any sound except static !
Lord give me an alternative to Creative and I will NEVER ever again purchase another soundblaster product !!!!

]]> By: kristen http://www.digitaltrends.com/talk-backs/tech-support-gets-creative/#comment-58314 kristen Mon, 07 Nov 2005 15:37:50 +0000 #comment-58314 Hello<br /> <br /> I am wondering if anyone here can help me.<br /> i bought a creative jukebox (zen xtra, 30 gb) about 5 months ago. the warranty under creative is only 3 months, so they wont help me.<br /> The player seems to be functioning normal except i cant hear anything. it plays, it turns on and off, but there is no sound. someone else mentioned the headphone jacks on these players dont last very long, and that you can resolder the jack<br /> does this work? Is it hard to do? does anyone recomend this, any other ideas?<br /> <br /> thanks!!!<br /> Kristen Hello

I am wondering if anyone here can help me.
i bought a creative jukebox (zen xtra, 30 gb) about 5 months ago. the warranty under creative is only 3 months, so they wont help me.
The player seems to be functioning normal except i cant hear anything. it plays, it turns on and off, but there is no sound. someone else mentioned the headphone jacks on these players dont last very long, and that you can resolder the jack
does this work? Is it hard to do? does anyone recomend this, any other ideas?

thanks!!!
Kristen

]]> By: Ian Bell http://www.digitaltrends.com/talk-backs/tech-support-gets-creative/#comment-58313 Ian Bell Mon, 17 Oct 2005 20:02:32 +0000 #comment-58313 Hi Jeff,<br /> <br /> Sorry for the late reply, I didn't catch it until now. This is the driver that the Creative moderator pointed me too and it seems to be working: <a href="http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locBasepartNum=wk-18679-3&lang=English&attTypeId=110" title="http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locBasepartNum=wk-18679-3&lang=English&attTypeId=110" target="_blank" rel="nofollow">http://h20000.www2.hp.com/bizsupport/TechSupport/S...</a><br /> <br /> Hope that helps! <br /> <br /> Best,<br /> <br /> Ian Hi Jeff,

Sorry for the late reply, I didn't catch it until now. This is the driver that the Creative moderator pointed me too and it seems to be working: http://h20000.www2.hp.com/bizsupport/TechSupport/S...

Hope that helps!

Best,

Ian

]]> By: Jeff http://www.digitaltrends.com/talk-backs/tech-support-gets-creative/#comment-58312 Jeff Tue, 06 Sep 2005 16:23:15 +0000 #comment-58312 Ian, <br /> I've got the same Audigy 2 ZS soundcard on my Compaq which is now not being recognized by my installed upgrade to XP Pro. <br /> HP/Compaq wants $60 to transfer me to HP Solutions who then tells me how to extract the hidden XP driver from the installed "XP Home" partition files and the "result is guaranteed". What a friggin' racket. <br /> Of course Creative won't help because the soundcard came with the Compaq. Sounds like you've "been there, done that" can you point me to the driver on the Compaq support site?<br /> Much thanks, Jeff Ian,
I've got the same Audigy 2 ZS soundcard on my Compaq which is now not being recognized by my installed upgrade to XP Pro.
HP/Compaq wants $60 to transfer me to HP Solutions who then tells me how to extract the hidden XP driver from the installed “XP Home” partition files and the “result is guaranteed”. What a friggin' racket.
Of course Creative won't help because the soundcard came with the Compaq. Sounds like you've “been there, done that” can you point me to the driver on the Compaq support site?
Much thanks, Jeff

]]> By: techsupnightmare http://www.digitaltrends.com/talk-backs/tech-support-gets-creative/#comment-58309 techsupnightmare Sun, 24 Jul 2005 07:51:47 +0000 #comment-58309 Major issue of poor techsupport due that techies that providing support are supposed to provide answer to problems in a flash and they have quotas to fill for the number of problems they resolve per day. <br /> <br /> Company aren't willing to train techies to ensure that they are well informed about issue pertain to the products. New products release in such speed that thorough testing for cross-compatibility no longer that crucial resulting in lot of hardware/software compatibility issue. Major issue of poor techsupport due that techies that providing support are supposed to provide answer to problems in a flash and they have quotas to fill for the number of problems they resolve per day.

Company aren't willing to train techies to ensure that they are well informed about issue pertain to the products. New products release in such speed that thorough testing for cross-compatibility no longer that crucial resulting in lot of hardware/software compatibility issue.

]]> By: dylan http://www.digitaltrends.com/talk-backs/tech-support-gets-creative/#comment-58307 dylan Fri, 22 Jul 2005 23:47:31 +0000 #comment-58307 sometimes with the tech support lads, they actually do know what they have to troubleshoot, and are more than willing to help, othertimes there just absolute dolts, as for the audigy, I had just a plain audigy that wouldnt be detected, xp would pick up the firewire controller but not the soundcard, I used to have an sb live, and I had the setup files for that, but what you do is, you run the setup for the sb live\audigy, then you go to the temp folder and copy out the extracted files, the setup wouldnt detect the card, but the extracted files would install the driver anyway, allowing it to work, but once you get the bloody things to work, theyre quite a decent product sometimes with the tech support lads, they actually do know what they have to troubleshoot, and are more than willing to help, othertimes there just absolute dolts, as for the audigy, I had just a plain audigy that wouldnt be detected, xp would pick up the firewire controller but not the soundcard, I used to have an sb live, and I had the setup files for that, but what you do is, you run the setup for the sb live\audigy, then you go to the temp folder and copy out the extracted files, the setup wouldnt detect the card, but the extracted files would install the driver anyway, allowing it to work, but once you get the bloody things to work, theyre quite a decent product

]]> By: Ian Bell http://www.digitaltrends.com/talk-backs/tech-support-gets-creative/#comment-58311 Ian Bell Fri, 22 Jul 2005 08:06:02 +0000 #comment-58311 To JohnM:<br /> <br /> If you visit the Creative Labs website, you will notice that the Discussion forums are categorized under the "Support" tab and section of the Creative Labs website. Saying the forums are there for "user interaction" is a false claim.<br /> <br /> Secondly, if you read my article, you would have noticed that I contacted BOTH Creative Labs and Compaq. I shared with everyone my e-mail response from Creative. They would rather sell me a new driver CD than try to solve my problems.<br /> <br /> Has anyone else noticed that companies are adding discussion forums on their websites as a means for cheap tech support? I know that Dell has discussion forums that people use. I also notice now that all too often in the instruction manual's under the help or support section, they direct you to their website forums for help rather than give you a tech support phone number.<br /> <br /> Thanks for all of the feedback, these stories are great. Keep em coming! To JohnM:

If you visit the Creative Labs website, you will notice that the Discussion forums are categorized under the “Support” tab and section of the Creative Labs website. Saying the forums are there for “user interaction” is a false claim.

Secondly, if you read my article, you would have noticed that I contacted BOTH Creative Labs and Compaq. I shared with everyone my e-mail response from Creative. They would rather sell me a new driver CD than try to solve my problems.

Has anyone else noticed that companies are adding discussion forums on their websites as a means for cheap tech support? I know that Dell has discussion forums that people use. I also notice now that all too often in the instruction manual's under the help or support section, they direct you to their website forums for help rather than give you a tech support phone number.

Thanks for all of the feedback, these stories are great. Keep em coming!

]]> By: MetalPhreak http://www.digitaltrends.com/talk-backs/tech-support-gets-creative/#comment-58310 MetalPhreak Fri, 22 Jul 2005 06:18:58 +0000 #comment-58310 Yeah, I've got a creative jukebox 3. Headphone socket completely broken. plastic and everything. Just from a small knock on the plug :x And you think it would be easy to get it fixed even if I paid for it? Think again... :( If you think customer support from manufacturers is bad in america, its even worse in Australia. I find that the stores you buy stuff from tend to be more helpful. <br /> <br /> I did have to RMA a HDD to Western Digital once though. Their whole process is very simple and I got a replacement within 5 days of sending the harddrive OVERSEAS to singapore. Thats how quick it was. Even with 2-3 day shipping there and overnight DHL back. :) <br /> <br /> Yeah, I've got a creative jukebox 3. Headphone socket completely broken. plastic and everything. Just from a small knock on the plug :x And you think it would be easy to get it fixed even if I paid for it? Think again… :( If you think customer support from manufacturers is bad in america, its even worse in Australia. I find that the stores you buy stuff from tend to be more helpful.

I did have to RMA a HDD to Western Digital once though. Their whole process is very simple and I got a replacement within 5 days of sending the harddrive OVERSEAS to singapore. Thats how quick it was. Even with 2-3 day shipping there and overnight DHL back. :)

]]> By: SoreGums http://www.digitaltrends.com/talk-backs/tech-support-gets-creative/#comment-58308 SoreGums Fri, 22 Jul 2005 01:59:19 +0000 #comment-58308 I am a tech support person....<br /> short and sweet, working in organisation that have sucky management is where the nightmare starts. I work in one of these. <br /> <br /> User rings me up and say why hasn't this happened yet? my desired response is "because thats the way it is suck it up OR complain to your manager who might complain to his manager who might then complain to my managers manager and then they might sort out the process, but that would be pretty amazing if something actually changed..." but of course you can't really say that, you just sit there and say "work in process dont have an ETA" silence, wait for them to go "Ok, bye" then answer the next call....<br /> <br /> All comes down to the managers, you get good ones and you get **** ones I am a tech support person….
short and sweet, working in organisation that have sucky management is where the nightmare starts. I work in one of these.

User rings me up and say why hasn't this happened yet? my desired response is “because thats the way it is suck it up OR complain to your manager who might complain to his manager who might then complain to my managers manager and then they might sort out the process, but that would be pretty amazing if something actually changed…” but of course you can't really say that, you just sit there and say “work in process dont have an ETA” silence, wait for them to go “Ok, bye” then answer the next call….

All comes down to the managers, you get good ones and you get **** ones

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