Comments on: Verizon FiOS: Issues, Problems and Trouble

By: dgvet

dgvet — Sat, 14 Nov 2009 20:21:00 +0000

Fios is better than Cablevision and Dish network by a far margin
I agree Fios is a force to be reckoned with and aside from the standard promotions that the normally offer for signing up they also allow me to refer a friend so 12 new customers can receive a $50 dollar Amex gift card that’s awesome, any takers?

Email me at dgvet@me.com its simple I add you to the Verizon shared network then you can refer your friends as well if they decide to get service.

[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/622772603.png[/IMG][/URL]

By: Luke

Luke — Sun, 01 Nov 2009 00:31:07 +0000

I’ve had similar problems with Verizon. Bills are never what they were susposed to have been. Always more. When the contract time is up I will definitely go DTV only for TV, cancel Direct TV, and go to a different cell phone company. Verizon has a free upgrade now on internet speed and caller ID and call waiting on the phone package but I’m afraid to even take a chance on it, cause they will probably charge me extra and not cancel it for me at the end of the year contract without a hassel.

By: Janyte

Janyte — Tue, 22 Sep 2009 08:40:33 +0000

We also tried the Triple Play with Verizon FIOS. While I was assured it would work with my TIVO it did not. I called support a number of times, I went online and tried their hook up suggestions, as well as landing on a site that gave other user suggestions. Never worked. So November 2008 I told them to take it out. They continued to bill me for 3 months, even after returning the equipment and sending them the UPS tracking info. Now it's in debt collector hands. I think their plan is that I will pay to make them go away – but that's almost $300 for services I did not use. I confirmed with Comcast the day I started using them (Nov.21, 2008). I could NOT have been using both phone companies. I honestly don't know how to get this finished, because they are reported to the credit bureaus (the reason they assume I'll pay, I guess) I will never use Verizon again for anything. When my wireless contract is up, I will be switching, even though I have no beef with my cell service. I just feel there is no excuse for battering the “little guys”.

By: anne

anne — Mon, 21 Sep 2009 08:19:51 +0000

Thank you everyone who has posted. I have heard there were many problems with Verizon. I was thinking about switching to save money, BUT I think I will wait to see if Verizon works outs all these problems. I hope people keep posting and also would like to see posts if things are getting better. Thank you

By: Billie

Billie — Fri, 14 Aug 2009 19:45:28 +0000

We are having the same problems with billing and customer service, so I won't repeat. It is, however, my strong conviction that Verizon gets some financial benefit from starting you with a new number, as they tell everyone that they must change our telephone numbers with the new service. Not true, as many know, but many do not and are, therefore, scammed. There is definitely some reason for their desire to switch numbers.

Otherwise, the question is: what are the customers to do? I suggest we all contact our Congresspeople and complain; contact the state's Board of Public Utilities and Dept. of Consumer Advocates (if your state has one) and anything else that one can think of. Has ANYONE found a way to truly get Verizon's attention?

By: Sue

Sue — Fri, 24 Jul 2009 20:32:20 +0000

I recently cancelled because of poor service and communication. Their tech support was always awesome but the billing confusing. Any person you talk to is going to have a different story. Inevitably I always get “hmm, this looks confusing, something is wrong here, let me put you on hold.” Then they come back with a “solution,” assure you that everything is fixed, and then it usually isn't. They have brought me to tears on the phone.

By: Stefanie

Stefanie — Sat, 04 Jul 2009 11:20:06 +0000

Does anyone know which HDTVs that FIOS is incompatible with? Thinking of buying one.

By: Richard Weinberg

Richard Weinberg — Thu, 11 Jun 2009 17:23:09 +0000

Hello,

I have had major trouble with Verizon including wrong billing and never recieved a final bill and they did a charge off.

During that time I contacted the RI Public Utilities Commission and they contacted Verion's 'President's Office' and they went throught the bills and we agreed on the credits and a final balance. They said wait for a final bill and pay. Instead during this 'resolution period' they "charged off my account" and reported it the credit bureau. They were oblivious to that fact. No internal communication. Damages would include interest rate increases. I want them to fix their problem.

Today they said that they would show my account as paid but that could not reveres the aging that also impacts credit scores. I was applying for a home equity loan and that's how I learned about the charge off. In addition, the bank told me they have more complaints on reports from Verizon than anyone ele.

Please advise,

By: mediaguypj

mediaguypj — Thu, 11 Jun 2009 07:35:06 +0000

WOW I hate fios with a passion.

I have had the service since February, I switched from Cablevision. (Let me tell you they where no better).

Over the last 5 months I have had six outages at my home. One this morning that may have cost my girlfriend her job.

The internet went down and there was a message to call Verizon. I call to find out there is a billing issue. Mind you there is always a billing issue, however the bill is always paid in full on time.

Needless to say there was block put on my account, when I contacted billing they said the account was current and the block would take 4 hours to come off. I say I need it off now. I get hung up on. I call back, the fios internet tech support team tries to get the internet back up and working. But cant because I need to power-cycle the router. Mind you I am in my car driving to my office and have been on the phone with them for an hour now.

I ask the tech to try pinging the router or looking at the gateway. She has no clue what to do and hangs up.

I want to cancel their service. I have had it with Fios. There is no way I am paying $200 when they can't get their billing straight or tech support straight.

If there is a verizon class action suit let me know. I want in.

By: Gower

Gower — Thu, 28 May 2009 17:17:40 +0000

FiOS triple play is a total scam. I switched to it July 2008, being given a monthy rate of $69/mo - discounted due to poor prior Verizon service. After 4 months, with poor service, changed back to Cablevision triple play. It switched at the end of October 2008.

Bills kept arriving for internet and TV afterwards requiring monthly calls to "customer service." After 5 months, a collection agency sent a letter demanding over $300 - although total payments including early termination fee exceeded $670 for the 4 months of service.

Now Verizon claims that cancellation of the "triple play" only cancels phone service - another call is needed to cancel internet and TV - even though the modems and set top box were taken by Verizon. To be extra sneaky, they changed account numbers after canceling the triple play.

Phone calls result in testy, nasty customer service reps here in NJ.

I suggest avoiding Verizon FiOS at all cost, unless you enjoy fighting with customer service!!!