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365-day easy returns
This item can be returned in its original condition for a full refund or replacement within 365 days of receipt.
Read full return policy
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Support
Product support included
In the event your product doesn't work as expected or you need help using it, Amazon offers free product support options such as live phone/chat with an Amazon associate, manufacturer contact information, step-by-step troubleshooting guides, and help videos. By solving product issues, we help the planet by extending the life of products. Availability of support options differ by product and country. Learn more
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2 Year Mobile Phone Accident Protection Plan

from Asurion, LLC
(316)
  • Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
  • Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $29 to repair or $49 to replace your phone.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
Learn more

Asurion Mobile Subscription Plan, 350-399.99

from Asurion, LLC
(431)
  • COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
  • EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
  • PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
  • EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $29 to repair/reimburse, $39 to repair or $79 to replace your phone.
Learn more

Apple iPhone 11, 128GB, Black - Unlocked (Renewed Premium)

4.4 4.4 out of 5 stars 2,744 ratings

Sustainability features

This product has sustainability features recognized by trusted certifications.

Pre-owned

Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.

As certified by
Pre-owned Certified: Electronics
Pre-owned Certified: Electronics
Pre-owned Certified: Electronics Pre-owned Certified: Electronics

Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.

Learn more about this certification

Part of
Climate Pledge Friendly
Price: $355.03 FREE Returns
Available at a lower price from other sellers that may not offer free Prime shipping.
128GB
Black
Unlocked
Renewed Premium
This product is inspected, tested, and refurbished, as necessary to be fully functional according to Amazon Renewed standards.
Learn about Amazon Renewed

Purchase options and add-ons

Trade-in and save
Save up to $260.00 on your new device...
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Brand Apple
Model Name iPhone 11
Wireless Carrier Unlocked for All Carriers
Operating System iOS 16
Cellular Technology 4G
Memory Storage Capacity 128 GB
Connectivity Technology Bluetooth, Wi-Fi
Color Black
Screen Size 6 Inches
Wireless network technology GSM

About this item

  • This phone is compatible with carriers on the GSM network only (e.g. AT&T, T-Mobile, Metro).
  • Tested for battery health and guaranteed to come with a battery that exceeds 90% of original capacity.
  • Inspected and guaranteed to have minimal cosmetic damage, which is not noticeable when the device is held at arm's length. Successfully passed a full diagnostic test which ensures like-new functionality and removal of any prior-user personal information.
  • Includes a brand new, generic charging cable that is certified Mfi (Made for iPhone) and a brand new, generic wall plug that is UL certified for performance and safety. Also includes a SIM tray removal tool but does not come with headphones or a SIM card.
  • Backed by the same one-year satisfaction guarantee as brand new Apple products.

Frequently bought together

Apple iPhone 11, 128GB, Black - Unlocked (Renewed Premium)
Ships from and sold by Amazon.com.
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Ailun Glass Screen Protector Compatible for iPhone 11 / iPhone XR [6.1 Inch], 3 Pack Tempered Glass
$5.88 ($1.96/Count)
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OtterBox iPhone 11 Commuter Series Case - BLACK, slim & tough, pocket-friendly, with port protection
$27.12
Get it as soon as Saturday, May 25
In Stock
Ships from and sold by Amazon.com.
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    Apple iPhone 11, 128GB, Black - Unlocked (Renewed Premium)

    Apple iPhone 11, 128GB, Black - Unlocked (Renewed Premium)

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    Product Description

    Apple iPhone 11, 128GB, Black - Unlocked (Renewed Premium)

    What is Amazon Renewed?

    Amazon Renewed is your trusted destination for products that are inspected, tested, and refurbished as necessary to be fully functional.

    Quality you can afford

    Amazon Renewed products offer an affordable option so you can save on the brands you love.

    Products you can trust

    All products have been professionally inspected, tested, cleaned, and refurbished as necessary by Amazon-qualified suppliers. Products are not certified by Apple.

    Purchases with an impact

    Your Amazon Renewed purchase extends the lifetime of this product and reduces electronic waste.

    Trusted coverage

    Your purchase is eligible for Amazon Renewed coverage in conjunction with Amazon's Return Policy and the A-to-z Guarantee.

    What should I expect to receive with my Amazon Renewed purchase?

    All Amazon Renewed purchases will come with accessories equivalent to those that shipped in the box when new. These items may not be original but will be compatible and fully functional. Amazon Renewed products will be packaged in either original packaging or in a new and clean cardboard box.

    Model Year

    2019

    In what condition can I expect my Amazon Renewed product to be?

    Product will be restored to its original factory settings and will be in one of the following cosmetic conditions Premium, Excellent, Good or Acceptable. Learn more
    Shop for smartphones, computers, laptops, tablets, home and kitchen appliances, game consoles, office products, and more. Visit Amazon Renewed
    Sustainability features

    Sustainability features

    This product has sustainability features recognized by trusted certifications.

    Pre-owned

    Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.

    As certified by
    Pre-owned Certified: Electronics
    Pre-owned Certified: Electronics
    Pre-owned Certified: Electronics Pre-owned Certified: Electronics

    Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.

    Learn more about this certification

    Part of
    Climate Pledge Friendly

    Customer reviews

    4.4 out of 5 stars
    4.4 out of 5
    2,744 global ratings

    Customers say

    Customers like the value and scratch resistance of the cellular phone. For example, they say it's great value for the price and has protective film on both sides. That said, some complain about the camera and volume. Opinions are mixed on charging and battery life.

    AI-generated from the text of customer reviews

    215 customers mention165 positive50 negative

    Customers like the quality of the cellular phone. They say it looks and works like new, is of high quality, and is in excellent condition. Some say that the phone itself has no problems working.

    "...This one came with 98%! It looks brand new and is working great so far. I would recommend buying the premium over regular renewed...." Read more

    "Excellent condition, works well. Like brand new." Read more

    "...So great value for this attractive looking phone that works wonderful- so far so good, aaaaaaay!!!! 🔥🔥🙏🙏🙏..." Read more

    "...Phone came quickly and looked great, but has since started randomly turning itself off…seems like it might be occurring more frequently…might have..." Read more

    50 customers mention39 positive11 negative

    Customers like the scratch resistance of the cellular phone. They say it looks brand new, has no scratches, chips, or any other cosmetic damage. Some mention that the phone has a protective film on both sides.

    "This iphone 11 is awesome! Looks like new, no scratches, chips or any cosmetic damage that I could see...." Read more

    "...seems to last the entire day for her and the screen had no knicks, cracks, or scratches!..." Read more

    "...Battery charging at 100% …… not one scratch or mark anywhere on phone. Tried video, audio.. picture quality very good...." Read more

    "...adhesives were successfully removed carefully, the coating on the camera lens seems damaged and show two sphere prints...." Read more

    46 customers mention39 positive7 negative

    Customers like the value of the cellular phone. They say it's a great purchase and worth the wait.

    "...So great value for this attractive looking phone that works wonderful- so far so good, aaaaaaay!!!! 🔥🔥🙏🙏🙏..." Read more

    "Very good price for an iPhone 11 and the phone looks and works perfect just like new" Read more

    "...Just obsolete I guess. This iPhone 11 is perfect! Good price too!" Read more

    "Worth the money, excellent condition, no complaints" Read more

    11 customers mention11 positive0 negative

    Customers find the cellular phone easy to use. They mention that it's ready to use, easy to program, and quick to set up. Some say that the phone arrived fast and was well packaged.

    "...I was able to set it up myself and transfer all the data from my old one without any issues...." Read more

    "Very easy to program the phone. Even though it was renewed premium, it looked like new...." Read more

    "...Upon unboxing the exterior of the device looks flawless. Setting it up went without a hitch. Battery health was at 97%...." Read more

    "...Right now it’s not even set up but I just love it so much easier to use than the upgraded many 12." Read more

    69 customers mention46 positive23 negative

    Customers are mixed about the battery life of the cellular phone. Some mention that it holds charge really well and can go more than a day on a charge, while others say that it dies quickly and starts force-restarting itself at 65% battery.

    "...a charging cable in a very nice Amazon refurbished box..The battery was at 100% and have been replaced with a genuine apple part...." Read more

    "...The first phone came with only 88% battery capacity (health). It could charge to 100%, but the health capacity only registered at 88%...." Read more

    "...The battery life started with 100% and was at 71% after 6 hours of being at work and using it sporadically throughout my shift...." Read more

    "The phone was in perfect shape. Looked like new, battery was 100%. Although the iphone 11 comes in three versions...." Read more

    13 customers mention5 positive8 negative

    Customers are mixed about the charging of the cellular phone. Some mention that it came with a charger and charging cable. Others say that it wouldn't charge, the charger stopped working after a few weeks, and that there was no charging block.

    "Defective Charger, battery dies quickly. Voice quality is another issue, but not sure if the the problem is that version of the iPhone." Read more

    "...Couldn’t find a mark on it, front or rear. It came with a charging cable in a very nice Amazon refurbished box..The battery was at 100% and have..." Read more

    "...The charger stopped working after a few weeks! Disappointing and too expensive for what you get." Read more

    "...Seller did not include a charging block with the phone as per item description but after contacting seller one was quickly sent...." Read more

    15 customers mention0 positive15 negative

    Customers are dissatisfied with the camera of the cellular phone. They mention that it doesn't work, the screen doesn''t light up, and the side button doesn';t function.

    "...issue a short time after purchase where my phone froze and would not do anything not even power off...." Read more

    "...It's not even usable. A huge strip of the screen does not work at all, making it impossible to type certain letters in the keyboard and impossible..." Read more

    "...phone was unlocked as stated and I’ve had no issues except the back camera shakes and is blurry when taking pictures which is the main reason why I..." Read more

    "After 6months, camera started shaking really bad and does not function well." Read more

    13 customers mention2 positive11 negative

    Customers are dissatisfied with the volume of the cellular phone. They mention that the speaker does not work, the voice quality is another issue, and the microphone has issues. No one can hear them if they are not using an earphone. Some say that the microphone sounds like hair clippers when it goes off.

    "The phone was in good shape…except for one thing. You could not hear a phone call unless it was on speaker phone...." Read more

    "Defective Charger, battery dies quickly. Voice quality is another issue, but not sure if the the problem is that version of the iPhone." Read more

    "...issue is that the haptic engine inside is so loose that it sounds like hair clippers every time it goes off for anything...." Read more

    "Not a bad phone for the money. The speaker is not the best. Everyone tells me I keep cutting out. Never had that problem before this phone." Read more

    Beautiful phone!
    4 Stars
    Beautiful phone!
    I ordered this phone to have as my main phone with the old one as a backup. I am thrilled with the new phone. The color is exactly what I wanted and it works perfectly. I was able to set it up myself and transfer all the data from my old one without any issues. I couldn’t be happier with the delivery and the phone itself. Thanks, Amazon!!
    Hide
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    Top reviews from the United States

    Rowland
    5.0 out of 5 stars Better than expected...
    Reviewed in the United States on March 23, 2024
    Size: 64GBColor: BlackService Provider: UnlockedProduct grade: Renewed PremiumVerified Purchase
    I have bought many "renewed" iphones from Amazon. Almost all have been great! I believe they just started selling "renewed premium" with a battery life of at least 90%. This one came with 98%! It looks brand new and is working great so far. I would recommend buying the premium over regular renewed. The regular renewed only guarantees 80% battery life which is not acceptable to me.
    One person found this helpful
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    customer
    5.0 out of 5 stars Happy with it.
    Reviewed in the United States on April 27, 2024
    Size: 64GBColor: BlackService Provider: UnlockedProduct grade: Renewed PremiumVerified Purchase
    Excellent condition, works well. Like brand new.
    Helpful
     Report
    ememen
    5.0 out of 5 stars Took 3 orders to get a Renewed Premium with over 90% battery health
    Reviewed in the United States on April 11, 2024
    Size: 128GBColor: WhiteService Provider: UnlockedProduct grade: Renewed PremiumVerified Purchase
    Finally got a Renewed Premium phone with the over 90% battery health that is promised. Ordered the same phone each time (Apple iPhone 11, 128GB, White - Unlocked (Renewed Premium)). The first phone came with only 88% battery capacity (health). It could charge to 100%, but the health capacity only registered at 88%. Returned phone 1. The second phone had a battery error stating: "Unable to verify this iPhone has a genuine Apple battery. Health information not available for this battery." It could not display the battery health even though it displayed 100% charged (again, this is not the same thing as health). As the health could not be verified, returned phone 2. Finally, on the third try, received a phone with 100% battery health. I wasn't trying to get a 100% health phone, just wanted the >90% health as advertised. Each phone looked brand new and performed as expected, other than the battery health issues already noted.

    One frustrating aspect of the Amazon Renewed for phones is that you can't take a return to a UPS drop off location. The phone to be returned MUST be picked up at the delivery address. Of course, there isn't a scheduled pickup time so you must plan to be home ALL DAY until UPS shows up (they'll try for 3 business days). Then there is a transit delay plus time needed to receive the phone into the renewal center to be evaluated by a tech person who hopefully can verify your issue and sign off on your refund. Then it's several days before the refund gets credited to your card. You could shorten this process if you just order a new phone as soon as you have a problem, but who wants to have hundreds of dollars in limbo for weeks without knowing if they'll accept your return for some reason? Just something to keep in mind if you're considering an Amazon Renewed phone.

    The return process and associated delays were frustrating, but I am finally satisfied by getting the phone I wanted. It's a good deal if it can last and be free of glitches and battery degradation. Good luck!
    2 people found this helpful
    Helpful
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    Donna Woods
    4.0 out of 5 stars Randomly turns off
    Reviewed in the United States on October 28, 2023
    Size: 128GBColor: PurpleService Provider: UnlockedProduct grade: Renewed PremiumVerified Purchase
    I paid more for a premium refurbished model. Phone came quickly and looked great, but has since started randomly turning itself off…seems like it might be occurring more frequently…might have to return it
    13 people found this helpful
    Helpful
     Report
    jerry mcdaniel
    5.0 out of 5 stars Great price and excellent Refurbished phone
    Reviewed in the United States on January 25, 2024
    Size: 64GBColor: RedService Provider: UnlockedProduct grade: Renewed PremiumVerified Purchase
    Couldn’t be happier with my iPhone 11 purchase. Couldn’t find a mark on it, front or rear. It came with a charging cable in a very nice Amazon refurbished box..The battery was at 100% and have been replaced with a genuine apple part. I was able to transfer my old phone into this new one including my existing carrier. I am writing this as one of the first times I’ve reviewed because I almost didn’t purchase due to some of the negative reviews
    9 people found this helpful
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    Skylar RT mommy
    5.0 out of 5 stars Works Great- looks new!
    Reviewed in the United States on October 31, 2023
    Size: 128GBColor: YellowService Provider: UnlockedProduct grade: Renewed PremiumVerified Purchase
    This iphone 11 is awesome! Looks like new, no scratches, chips or any cosmetic damage that I could see. The battery life started with 100% and was at 71% after 6 hours of being at work and using it sporadically throughout my shift. So i would say great battery life so far. I purchased it for $370 total and it was refurbished in excellent condition. Storage was at 128 G (i believe or closest to that number). So great value for this attractive looking phone that works wonderful- so far so good, aaaaaaay!!!! 🔥🔥🙏🙏🙏
    19 people found this helpful
    Helpful
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    CHARLES G.
    1.0 out of 5 stars Amazon’s refund process on these phones is horrendous.
    Reviewed in the United States on April 23, 2024
    Size: 256GBColor: WhiteService Provider: UnlockedProduct grade: Renewed PremiumVerified Purchase
    The phone was in good shape…except for one thing. You could not hear a phone call unless it was on speaker phone. Did Al the troubleshooting steps, even completely reset the phone. It’s a hardware problem. So I sent it back for a refund a month ago. Amazon keeps pushing back the refund date. Why? It was returned a month ago and they received it a couple of days later. At first the refund date showed as April 18, then 22nd, now it says 27th and even if they issue a refund it won’t be actually give. To me for another week. Is this some kind of scam where Amazon hopes eventually I’ll quit checking the status and let it go? There’s absolutely no link to talk to anyone about what’s going on.

    Be aware when you buy one of these phones. If there’s anything wrong and need to return it, there could be some fishy business with your return.
    One person found this helpful
    Helpful
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    A2 DMonn
    5.0 out of 5 stars Awesome for the Price!
    Reviewed in the United States on May 6, 2024
    Size: 64GBColor: BlackService Provider: UnlockedProduct grade: Renewed PremiumVerified Purchase
    My husband needed a personal phone and didn't want to spend a lot so he chose this one and so far so good! Thanks You!
    Helpful
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    Top reviews from other countries

    Translate all reviews to English
    Lula
    5.0 out of 5 stars Excelente Premium.
    Reviewed in Mexico on April 25, 2024
    Size: 64GBColor: BlackService Provider: UnlockedProduct grade: Renewed PremiumVerified Purchase
    Muy Bien Conservado y La Batería Al 99%
    Customer image
    Lula
    5.0 out of 5 stars Excelente Premium.
    Reviewed in Mexico on April 25, 2024
    Muy Bien Conservado y La Batería Al 99%
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    Customer image
    Customer image
    Report
    Wilbert molina
    5.0 out of 5 stars Excelente
    Reviewed in Mexico on April 1, 2024
    Size: 64GBColor: PurpleService Provider: UnlockedProduct grade: Renewed PremiumVerified Purchase
    Despues de un año aun sigue como nuevo, excelente producto la bateria llego al 100% prácticamente nuevo sin ningún rayon lo recomiendo, definitivamente comprare de nuevo
    One person found this helpful
     Report
    Erika Maria Castro Guzman
    5.0 out of 5 stars Muy buen producto
    Reviewed in Mexico on March 7, 2024
    Size: 64GBColor: WhiteService Provider: UnlockedProduct grade: Renewed PremiumVerified Purchase
    ESte producto, apesar de ser reacondicionado, esta en perfectas condiciones. Llevo 3 meses con el y no eh tenido ninguna falla.
    La capacidad de la bateria llegó al 100% y la estetica 10/10.
    Estoy muy contenta con la compra!.
    Report
    Michelle
    5.0 out of 5 stars Excelente compra
    Reviewed in Mexico on January 31, 2024
    Size: 128GBColor: BlackService Provider: UnlockedProduct grade: Renewed PremiumVerified Purchase
    The media could not be loaded.
     Buen celular, hasta hora funciona muy bien. Trae 100% de batería.
    Report
    Cliente de Amazon
    5.0 out of 5 stars Buen equipo
    Reviewed in Mexico on January 16, 2024
    Size: 64GBColor: GreenService Provider: UnlockedProduct grade: Renewed PremiumVerified Purchase
    En la reseñas siempre se habla del estado de la batería y en este producto no me fallaron: por lo menos el 90% del desempeño de la misma.
    Comprar equipos reconstruidos no está nada mal, no me decepciona para nada: tengo calidad sin precio desorbitado.
    Report