Highlights
Key Specs
Internet Service Provider (ISP) CompatibilityXFINITY from Comcast, Cox Communications, Spectrum, Most cable providersDOCSIS Certification3.0Upstream Data Speed240 megabits per secondChannel Bonding32 x 8Number of LAN Ports1Number of USB 2.0 Ports0Number of USB 3.0 Ports0
General
Product NameSURFboard SB6190 32 x 8 DOCSIS 3.0 Cable ModemBrandARRISModel NumberSB6190ColorWhiteColor CategoryWhite
Certifications & Listings
DOCSIS CompliantYesENERGY STAR CertifiedNo
Speed
Wired Speed1000 megabits per secondGigabit Ethernet SpeedYes
Compatibility
System RequirementsCable Internet Service
Dimension
Product Height5 inchesProduct Length5 inchesProduct Width2.1 inchesProduct Weight1.13 pounds
Warranty
Manufacturer's Warranty - Parts2 yearsManufacturer's Warranty - Labor2 years
Other
Modem TypeHigh speedUPC612572210727
The ARRIS SURFboard SB6190 is a DOCSIS 3.0 cable modem with 32 downstream x 8 upstream bonded channels, making it a perfect addition to your home network. The SB6190 is best for cable internet speed plans up to 800 Mbps.
Gigabit Ethernet connectivity
The modem features a 1 Gigabit Ethernet port for connecting to a Wi-Fi Router or other wired device.
DOCSIS 3.0 technology
Provides 32 downstream and 8 upstream channels
Works with any Wi-Fi Router
Using the Ethernet port, connect to any Wi-Fi Router to share the high-speed internet connection around your home.
Save on monthly rental fees
Stop paying rental fees to your service provider. When you purchase this modem, you can save up to $168 per year in rental fees.
Compatible with major U.S. Cable Internet Providers
Approved for use with Cox, Spectrum, Xfinity and many others. Best for cable internet speed plans up to 800 Mbps.
Support When You Need It
ARRIS has a long history - over 70 years - in the home networking category. With over 260 million networking devices sold worldwide, we have dedicated customer support and a 2-year warranty to ensure your investment is protected.
What's Included
SB6190 Cable Modem
Power Supply
Ethernet Cable
Software License & Regulatory Card
Support Information Card
Manuals & Guides
Specification Sheet
Quick Start Guide
User Manual
Search
- A: AnswerYes, big-time, had to return this garbage.
Answered by TimmyS
Q: QuestionIs this compatible with Comcast and wi fi and phone inputs(6 answers)
A: AnswerThough I use it with Spectrum, I read it works with Comcast. This is a cable-only modem. Not a wifi router, not even a router, you will need a separate wifi router to create a home network to allow multiple devices have access to the internet. There is another model that has a router and wifi included. This does not include a telephony modem so no phone connection.Answered by tekla
Q: QuestionHas anyone have prob with the intel plume 6 chip on charter?(3 answers)
A: AnswerYou will have problems with the Intel Puma 6 based on how you use the modem. Carrier is irrelevant because it is a hardware issue. Best to just avoid any Puma 6 modem. Get a SB6183 or SB8200 instead.Answered by Dreamofthe90s
Q: QuestionIs this modem compatible with centurylink?(6 answers)
A: AnswerNo. This modem is a cable modem... or internet signal over Coaxial. It converts that signal to ethernet. Then you connect the ethernet to your computer for internet connectivity or to your router so you can share that connection. Centurylink uses DSL like (phone cable like) connection and needs a DSL modem, that takes the "DSL" signal, and converts it to ethernet signals. If you're lucky enough for Fiber/Gigabit, they usually connect directly to your home and provides an ethernet port already. Most modem takes internet over a signal like DSL or Cable... and converts it over to ethernet anyway. If your gigabit already provides an ethernet, you don't need any additional modem.Answered by Sean
Q: Questionhow do i know if my router is compatible with this ?(2 answers)
A: AnswerAfter verifying that the modem is an approved device by my cable service provider, I chose the ARRIS SURFboard SB6190 cable modem precisely for NOT having routing capabilities. Hence eliminating the headache and compatibility issues of connecting my own high speed wifi router. After cable service provider activation of the SB6190 over the phone, my Google Wifi 3-pack router installed/connected in less than 10 minutes. A single RJ-45 Cat-5/Cat-6 Ethernet cable was all I needed to connect the modem & router together. BTW, there are only 3 ports at the back of this modem - power, RJ-45 for router/PC and Coax for cable. I learned from past experiences that tying to turn off or bridge routing capabilities, whether wired or wireless, on single unit modem/routers to install my own higher speed wifi routers was always challenging and full of headaches. Hence, I decided to get modem only units moving forward if I intend to connect my own router. This approach has literally eliminated my modem vs router compatibility fears and issues. It may not be a scientific or highly technical approach but it has worked for me several times now so far. My job has required me to move homes/office locations several times, hence the learning. I am no tech guy but just a highly informed consumer who loves to DIY. Hope this helps.Answered by EDVR88
Q: QuestionIs it compatible with Optimum Online service?(4 answers)
A: AnswerIt was not compatible for me. I had to return it.Answered by Smart
- A: AnswerI think you have to connect the modem and router first, then connect your switch to the router to get internet connectivity to the 5 Ethernet ports. Then any internet capable device you connect to your switch ports should be able to get internet connection. By no means I am a tech guy but just a highly informed consumer who do a lot of DIY projects at home. Hope this helps.
Answered by EDVR88
- A: AnswerConnections speeds vary due to the time of day and how many people are connected to your line coming down the street. If the Modem says it supports 250Mbps, it should. Or if there are lots of people online in the pathway of the line feeding the local section you reside in, the speed crawls. Try speed tests to other cities. Never use a local area speed test. Verizon has a pretty good test for up/download speeds. You can get a separate non biased third party result. Do not test with a test from your provider. They lie. And check the specifications on your new modem. It should be rated at a higher speed than the plan you bought
Answered by Randy
ARRIS - SURFboard SB6190 32 x 8 DOCSIS 3.0 Cable Modem - White
4 payments starting at
$19.75
with
Shipping
Reviews
Rating 4.7 out of 5 stars with 10745 reviews
4.7Rating by feature
- 4.6Connection Quality
Rating 4.6 out of 5 stars
- 4.6Performance
Rating 4.6 out of 5 stars
- 4.6Setup
Rating 4.6 out of 5 stars
1 expert review
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Rated 5 out of 5 stars
A Modem that works with Charter's higher speeds
I am so glad I got this modem! Setup was relatively easy with Charter/Spectrum. Disconnected old modem. Called and told them I bought a new modem. Gave them the serial number of new modem. They put it in the system. Plugged up new modem. Waited for them to initialize new modem in their system. A few minutes later everything was working with faster speeds through Charter/Spectrum. I pay for 200Mbps. My speeds are usually 228Mbps or higher :D
Posted by qwelrift
Rated 5 out of 5 stars
Wanted Speed, but Got Much Much More!
My goal was simple... to escape the cable company's Modem Rental Fee of $10 per month. So, I thought, I'll pick up a $25 modem and be the hero. But, after doing a little research, I learned that modems may have a bigger part to play in the health and performance of my home network than I had thought. I didn't even know that different models performed at different speeds and had different capabilities. So I asked my BB associate, which was the fastest he had in stock, and on that particular day, it was the ARRIS - SURFboard DOCSIS 3.0 Cable Modem. I found that it cost much less than a year's rental for the cable company's modem, and it was substantially faster than it as well, which I hoped would help with all the streaming we seem to do these days. The Result... it helped enough with the media streaming that it allowed me to reduce my Internet Plan from 155 Mbps to 50 Mbps (Saving me $10 per month), with no noticeable loss in streaming performance, and only a negligible difference with Internet Surfing which most people would not notice. So, my ARRIS - SURFboard DOCSIS 3.0 Cable Modem, is now saving me $10 a month in modem rental fees from the cable company, and is so fast, that it saved me another $10 on my Internet plan (50 Mbps vs 155 Mbps). This means that in less than 5 mos my Arris will pay for itself, then after that it will be saving me $20 a month, and I haven't given anything up to do it (except the cable company's modem). On top of that, the Arris saved me from spending $300+ to upgrade my 3 year-old router which I thought was the bottleneck in our home's streaming performance, but wasn't. AND, as an added Bonus, when I switched to the ARRIS - SURFboard DOCSIS 3.0 Cable Modem, my all-in-one printer stopped loosing its network connection, which was a daily occurrence with the cable company's modem, and an incredible nuisance which wouldn't allow me to print or scan anymore. So, if you want to put money in your pocket, and stream, scan and print more reliably, replace your cable company rental with an ARRIS - SURFboard DOCSIS 3.0 Cable Modem.
Posted by MisterW
Rated 5 out of 5 stars
Great modem!
I needed a new modem to replace the one from Mediacom which was giving me daily problems. I was prepared to buy one for almost twice the price but the sales assistant convinced me that this was what I needed based on my level of service from my ISP and how we use the internet in my home. Paired with my new eero mesh router this is the best internet service we have had in many years. Plus it is saving me $10 a month in modem rental. Great product and great customer service!
Posted by tomr