Motorola - edge 2023 256GB (Unlocked) - Eclipse Black

The phone is awesome it really is but the customer service I received was amazing like I don't usually buy things online but over time I've come to realize that Best buy actually does have really decent prices on their products and I made a purchase online went to the store and it was waiting on me like it was really that simple so the phone itself is amazing I was looking to buy a Galaxy s23 but decided on this one instead but can't say I'm not happy with it

So far very good. It's new so I did have difficulty finding a case and screen protector. Camera is great .

After two weeks of using this phone I wanted to return it but can't. The Best Buy return window is only 14 days! I would return this phone and go back to my old Motorola Z4 if I could. I bought this phone because I have had Motorola phones that have worked well in the past and I wanted the eSIM capability for travel while in Italy. Pros: -sleek/slim -Back panel texture is nice -eSIM is easy to install and use on phone -Memory/Storage -Android OS -Camera is adequate Cons: -Big screen with glass edges and slim design makes it difficult to use when holding. The screen edges are touchy and are either too sensitive or make it too difficult to open items at the curve. Often is effected by ones hand when holding it as the screen curves over the edge to where your hand comes into contact with slim thin phone. -Lack of case options to adequately protect it while remaining fully functional. Couldn't find them anywhere but on the Motorola website and that was only clear, no black option. (CAUTION: don't order the Edge+ cases, which there are plenty of online, as they are too big!) -Doesn't hold advertised charge. Usually didn't last a full day with using standard apps. I didn't watch videos or stream music on these days either. (Yes, I did all the suggested battery/charging optimizing steps) -Camera is adequate -I have had more issues with acquiring and keeping a connection to WiFi and Mobile Network (data) than I have had with the phone I was using which was a Motorola Z4 that I bought years ago. Not serious issues, but more a delay or infrequent dropping and requiring of connection that I didn't notice with old phone. This was true even when I returned home so not due to factors while traveling. Best Buy Experience: Pretty good. -14 days is way too short for a return window. I bought this phone the two days before I left for a two week trip to Europe. The plus is that I got a good opportunity to put the phone through its paces. The really negative is that the return window closed one day before I got back. Since I had decided that the Cons I listed above were more than I wanted to settle for I wanted to return the phone. Very disappointed that it wasn't a common 30 day window. -Online purchase was OK. -Liked option to see what store had item so that I could go there to pick it up as this was a time sensitive purchase before a trip. -In store help was a mix. The guy walked away when I came up to the counter to be helped and took a minute to come back, but was nice. -I would have preferred to do curb side pickup but the process wasn't clear to me so ended up going inside. May have been my issue as I was in a hurry. Due to the screen, possible connectivity issues, and short return window I wouldn't recommend this phone. If you find the Motorola Edge 2023 on sale, you are really interested in the eSIM function, and it feels good in your hand you might give it a try. But keep an eye on the calendar and that short return window!!!