Italy fines Apple $1.2 mln over misleading support claims

Apple Store Milan

Italian antitrust regulators have fined Apple some €900,000 (about US$1.2 million) (Italian) for failing to to inform Italian customers of their legal right to two years’ of technical support for their products. As a result, regulators found many customers were mislead into paying for AppleCare protection for coverage beyond the first year of ownership.

AppleCare Protection plans typically offer two years of coverage for iPhone and iPad products, and three years for notebook and desktop computers. For mobile products, that means Italian customers buying AppleCare were effectively lured into paying for coverage they were entitled to under Italian law.

Some €400,000 of the penalty was for Apple failing to inform consumers at point of sale or on their Web sites of the statutory two-year guarantee required under Italian law. An additional €500,000 penalty was assessed for Apple then offering its paid-for AppleCare plans for technical support after the first year. In addition, Apple is being required to change its AppleCare packaging to reflect the two-year warranty period mandated by Italian consumer code, as well as put a notice on its Web site informing Italian customers of the settlement.

Apple has not yet responded to requests for comment on the ruling. It’s not clear whether Italian customers who purchased additional AppleCare coverage for their devices will be reimbursed, see their terms of coverage extended, or receive any form of compensation.

Home Theater

Say goodbye to the box: The future of home theater has no use for receivers

One of the most intriguing new trends to come out of CES 2019 this year comes from a technology that has been around for years. WiSA, now in new LG TVs, has the potential to cut the wires and change the home theater landscape forever.
Computing

How to share an external hard drive between Mac and Windows

Compatibility issues between Microsoft Windows and Apple MacOS may have diminished sharply over the years, but that doesn't mean they've completely disappeared. Here's how to make an external drive work between both operating systems.
Deals

New year, better sleep: Refresh your bedroom with these mattress, bedding deals

Many of the most popular online mattress retailers are hosting New Year's sales, with items listed for hundreds of dollars off the regular prices. We've collected the top discounts from Casper, Nectar, Purple, and more.
Gaming

One game console is better than the rest, and we're not afraid to say it

We've seen a relatively large influx of new consoles in the last year, including the Nintendo Switch and Xbox One X, so we've updated our recommendations for the best dedicated game hardware.
Mobile

If you're looking for a good laugh, here are 70 questions to ask Siri

Siri has come a long way since her first appearance on the iPhone 4S in 2011. We know she can make appointments and give directions, did you know she can make you laugh too? If you want proof, here are lots of funny questions to ask Siri.
Deals

Save over $350 on the Refurbished iPad 4 for a limited time

Looking to buy an iPad without having to pay that iPad price? For a limited time, you can pick up a refurbished iPad 4 for as low as $137. That's $363 less than you would pay for something brand new.
Movies & TV

Apple’s first original feature film reunites Bill Murray, Sofia Coppola

The Lost in Translation team of Sofia Coppola and Bill Murray will reunite with their A Very Murray Christmas collaborator Rashida Jones for On the Rocks, Apple and studio A24's first official feature together.
Mobile

We tried all the latest and greatest smartphones to find the best of 2019

Smartphones are perhaps the most important and personal piece of tech on the planet. That’s why it’s important to pick the best phone for your individual needs. Here are the best smartphones you can buy.
Mobile

On a budget? We found the best affordable smartphones you can buy

Here are the best cheap phones for anyone working with a tight budget, whether you're a fan of stock Android or marathon battery life. Find out what you can get for under $500 or far, far less as we round up the best budget smartphones.
Mobile

Apple’s iPhone battery offer was reportedly way more popular than expected

As many as 11 million iPhone owners reportedly made use of Apple's cheaper battery replacement offer that launched in 2018 in response to the iPhone throttling debacle — some 10 times more than the company had apparently expected.
Mobile

Unleash your inner artist with the best drawing apps for the iPad Pro

The best drawing apps for the iPad Pro turn Apple's robust tablet into a canvas worthy of a true artist. Here are 20 of our current favorites, whether you're looking to keep things simple or take your art to the next level.
Computing

Should you buy the affordable MacBook Air, or is the MacBook Pro worth the price?

Though they both share Retina Displays and similar keyboards, there are still some specs differences and other changes that differentiate the new 2018 MacBook Air and MacBook Pro. In this guide, we stack the two up against each other.
Mobile

C you soon? Rumors swirl of a USB-C port on 2019 iPhones

While it's not been long since the last iPhones launched, rumors for the next iPhone are already surfacing. Apple's 2019 flagship could include a variety of upgrades ranging from a new design to enhanced features.
Mobile

Biometric phone unlocks can’t be forced by feds, says U.S. judge

Fingerprint and face unlocks used to not be protected by the Fifth Amendment, but that may soon change. A judge in California has ruled biometric unlocking methods of all kinds are protected in the same way as passcodes.