Lawsuit Has Grainy View of MacBook Screens

dell takes a slice at apple with super thin latitude z dellz closed

A lawsuit filed in the Superior Court of San Diego by Dave Gatley and Fred Greaves accuses Apple of falsely advertising the capabilities of the displays in the company’s MacBook and MacBook Pro, claiming the displays have to use dithering to simulate the display of million of colors. Greaves and Gateley say the dithering problems cause noticeable banding in photographs and applications which display continuous gradations of colors, and that numerous other MacBook owners have described the displays as “grainy” or “sparkly.”

Apple advertises the displays as being able to display up to 8 bits per color channel, which would enable the support of over 16 million colors. The suit alleges the displays are only supporting 6 bits per channel, for a total of just over 260,000 colors. The plaintiffs also allege Apple edits and deletes posts on its online discussion forums where other users have complained about the problem—and accusation which has dogged Apple’s online support efforts for years. Some users have reported Apple representatives have dismissed their complaints or simply told the customers they were imagining things.

The suit seeks an injunction against Apple against misrepresenting its products, as well as compensation and damages. The suit also seeks class action for “all others similarly situated.”

Apple representatives would not comment on the suit.

Although some Mac message boards and forums have seen numerous postings and complaints about dithering and other display issues with MacBook and MacBook Pro displays—and the suit cites several such posts—the majority of MacBook users don’t seem to be aware of any problem—and many of them are in production and media-oriented positions where the quality of the MacBook’s display is important. Apple has traditionally had very high screen quality in its notebook products, and is acutely aware that its portable systems are widely used for professional graphic design, as well as to edit images and video. Although a manufacturing defect with some displays is a possibility, a widespread problem with the displays would have come to light—and drawn far more attention—by now.

Some users report that when starting up the Intel-based MacBooks using Windows, the dithering problems don’t appear, which may indicate issues are caused by a software issue within Mac OS X or an incompatibility with third-party tools.

Online Macintosh forums also sport other consistent sources of complaints about the MacBook, ranging from the quality of its keyboard and claimed battery live to the quality of the casing to the amount of heat produced by the units. To date, none of these other persistent complains have generated lawsuits.

Home Theater

4K movies get downgraded to regular HD on iTunes — and no one knows why

Harry Potter, The Matrix, and a number of other films that normally stream at 4K resolutions on iTunes are currently playing in 1080p HD only, although there are ways around the glitch if you know where to look.
Computing

The best all-in-one PCs look good and have great performance in a compact package

An all-in-one PC are the perfect way to reduce desktop clutter and simplify your computing experience. Balancing performance, display quality, and value, these are the best all-in-one PCs.
Mobile

Don't listen to the guy at the mall. How to pick the best smartphone data plan

Sorting through carriers’ plans to find the best service for you and your family can be tough. We name the best family plan, individual plan, unlimited plan, and more in this battle between T-Mobile, Sprint, AT&T, and Verizon.
Deals

iPad Pro prices drop to record lows on Amazon and Best Buy

Best Buy recently offered some great deals on theiPad Pro Wi-Fi+Cellular models. Well, Amazon has matched and even beaten Best Buy's prices on several models, and sliced prices on Wi-Fi models, too.
Mobile

If your iPad screen is cracked or shattered, here's how to get it fixed

Your iPad is a delicate piece of equipment and even if you handle it carefully accidents can happen. We weigh the pros, cons, and costs of Apple extended warranties, third-party repairs, and even do-it-yourself solutions to guide you.
Apple

Beats Powerbeats Pro vs. Bose SoundSport Free: Which big buds are better?

Two of the world's biggest headphone manufacturers, Bose and Beats, have both taken aim at workout enthusiasts with their first true wireless in-ears. So who makes the better earbuds?
Apple

AirPods deal alert: Apple’s latest wireless earphones are at their lowest price

Apple just refreshed its AirPods, making an solid product even better. The newest AirPods make the case chargeable using Qi charging, always-on Siri, and better Bluetooth connectivity. While they're out of stock on Amazon, you can order now…
Mobile

These 100 best iPhone apps will turn your phone into a jack-of-all-trades

The iPhone is the most popular smartphone in the world, and we want to bring out the best in yours. Behold our comprehensive list of the best iPhone apps, from time-saving productivity tools to fun apps you won’t be able to put down.
Social Media

Be the master of your own Insta-verse with multiple Instagram accounts

Whether you own a small business or have separate Instagram accounts for your five cats, we'll walk you through the process of switching between your multiple accounts on your Apple or Android devices.
Mobile

Can Apple or Samsung steal the OnePlus 7 Pro's flagship killer title?

OnePlus has long been the go-to for flagship specs under a flagship price. But now Apple and Samsung have challengers in the arena, and they want the Flagship Killer crown for themselves. Who wins? We found out.
Deals

Turn your Apple tablet into a laptop with one of these iPad keyboard cases

A keyboard case serves to both protect your iPad and give you a set of laptop keys. You don’t have to shell out tons of cash for a good one, either; if you’re looking for a way to turn your iPad into a 2-in-1 laptop, check these deals…
Deals

Here’s one thing you need to do before giving your child a smartphone or tablet

Monitoring your kids' digital habits can be a challenge in today’s high-tech age, but great parental control software like Qustodio gives parents a much-needed advantage. Learn how you can protect your child from online dangers.
Mobile

The best bezel-less phones cut all the right corners without losing space

As the smartphone industry marches toward a bezel-less future, we compare the shrinking bezels on the latest and greatest devices. Find out which manufacturers have the smallest bezels on their smartphone as we compare them side by side.
Mobile

Unleash your inner artist with the best drawing apps for the iPad Pro

The best drawing apps for the iPad Pro turn Apple's robust tablet into a canvas worthy of a true artist. Here are 20 of our current favorites, whether you're looking to keep things simple or take your art to the next level.