Memo Tells Apple Employees How to Deal With Upset iPhone 4 Customers

memo tells apple employees how to deal with upset iphone 4 customers 15407 jobs huhApple doesn’t appear to be giving up any ground on the issues surrounding reception with its hot-selling iPhone 4. Many have reported issues with the phone losing bars (which leads to dropped calls and neutered internet speeds) with some even posting on YouTube to voice their frustrations.

Steve Jobs first suggested that users need to adjust the way they hold the phone to improve reception and Apple later released an official statement which noted that all phones can suffer from reception problems.

Now, however, Boy Genius Report has secured an internal Apple memo which describes to Apple Store employees how to deal with customers that come in with problems. In typical Apple fashion, the memo starts off by praising the iPhone 4, stating, “The iPhone 4’s wireless performance is the best we have ever shipped. Our testing shows that iPhone 4’s overall antenna performance is better than iPhone 3GS.”

The memo goes on to say that, “If you are experiencing this on your iPhone 4, avoid covering the black strip in the lower-left corner of the metal band.” The problem with that suggestion is that for many people who hold their phone in their left hand, your palm naturally rests on black strip that Apple references.

The memo also notes that no warranty work will be performed for iPhone 4’s that are afflicted with reception problems and echoes earlier statements that customers should use a case to alleviate the problem.

For customers hoping to get a free case out as a result of these reception problems, Apple has an answer for you:

We ARE NOT appeasing customers with free bumpers – DON’T promise a free bumper to customers.


Updated 6/30/2010 @ 8:23 am

Engadget is reporting that Apple is now hiring Antenna Engineers for the iPhone/iPad. Coincidence?

Computing

Apple’s 2020 MacBooks could ditch Intel processors, arrive with ‘ARM Inside’

If you're buying a MacBook in 2020, be on the lookout for a new "ARM Inside" banner. Apple is reportedly working on transitioning away from Intel processors for its MacOS lineup in favor of new custom A-series ARM-based silicon.
Mobile

Which new iPhone is the best? iPhone XS vs. iPhone XS Max vs. iPhone XR

Apple has three new iPhone models to choose from this year, making the choice a little harder than usual. What's the difference between the iPhone XS, the iPhone XS Max, and the iPhone XR, and which is best?
Wearables

A strap for everyone: The best Apple Watch bands you can buy right now

If you have an Apple Watch, you know how easy it is to take off the strap it came with, so why not buy yourself another one? Here we've gathered the best Apple Watch bands we've seen so far and there's something for everyone.
Deals

The best Apple Watch deals for October 2018

The Apple Watch has surged to prominence in recent years. If you're in the market for an iOS wearable, we've sniffed out the best Apple Watch deals available right now for all three models of this great smartwatch.
Mobile

Need a do-over? Here's how to factory reset an iPhone, from XS on down

Resetting an iPhone can alleviate all sorts of software woes, and wipe away personal data should you sell your device or give it to someone else. Here's how to factory reset an iPhone from within iOS or iTunes.
Computing

Apple’s latest feature ensures MacOS apps are safer than ever

MacOS is mythically known for being more immune to viruses than Windows, but that doesn't mean there isn't room to make it safer. Apple is using an app notarization feature to protect users from downloading malicious apps.
Photography

Camera shootout! Testing the latest Pixel, iPhone, and Galaxy Note in real life

Which takes the best photos, the Pixel 3 XL, iPhone XS Max, Galaxy Note 9, or Pixel 2 XL? We put the cameras on all these top-notch phones through their paces to see which performs best in the real world, from low light to portrait mode…
Computing

Will Apple introduce a new MacBook at its Oct. 30 event? Here's everything we know

Whether it's called the MacBook Air or just the MacBook, Apple is highly rumored to introduce a new, affordable laptop in 2018. We discuss reports about upgrading displays, processors, sign-in features, and more.
Computing

Apple CEO demands Bloomberg retract its Chinese surveillance story

Apple CEO Tim Cook is calling on Bloomberg to retract a story alleging that Apple had purchased compromised servers that allowed the Chinese government to spy on Apple. Apple's investigation found no truth to the story.
Mobile

Sams's Club offers $100 gift cards for iPhone XR pre-orders

After months of rumors and speculation, Apple has finally taken the wraps off of the new iPhone XS, iPhone XS Max, and iPhone XR. Now that the phones are out, you might be wondering how you can get them for yourself.
Mobile

It’s about time! A USB-C magnetic charger for the Apple Watch has finally arrived

While most of the buzz surrounding Apple has been about the iPhone XR, the company also introduced a new Apple Watch accessory. Starting October 24, a USB-C magnetic charger will be available for purchase.
Deals

The best iPhone deals for October 2018

Apple devices can get expensive, but if you just can't live without iOS, don't despair: We've curated an up-to-date list of all of the absolute best iPhone deals available for September 2018.
Mobile

How to take great photos with the iPhone XS, Apple’s finest camera phone yet

The iPhone XS and iPhone XS Max feature the best cameras yet seen on an Apple smartphone, ready for you to get out and take great photos. Here's our guide to help ensure each shot you take is a winner.
Mobile

If you're light on memory, these are the best lite apps for Android and iOS

Looking to save data, storage, and reduce performance issues? Lite apps and Progressive Web Apps (PWAs) are the best options. Here's our roundup of lite apps and PWAs for all the most popular apps on the market.