How do I…. GMC forms tech-savvy crew to help new car owners with IntelliLink system

GMC IntelliLink

How do I play music from my phone in my car again?

Automakers are discovering that many of their customers aren’t quite making the best of the onboard infotainment systems, and dealership sales teams don’t have the time or know-how to effectively indoctrinate buyers, leaving many customers in the dark about how to operate new in-car technology.

To solve this problem, GMC has hired 25 tech specialists from “leading computer and communications companies” to help teach customers how to operate IntelliLink. GMC is calling the team the “Connected Customer Specialists.”

These young, tech-savvy individuals are stationed throughout the country in familiar geographic regions and sent to customers’ homes to indoctrinate them into the high-tech world of GMC ownership.

One Connected Customer Specialist, Adam Luebbers, said in a GMC press release, “What I like to do is help owners make the most of it [IntelliLink] to meet their needs and interests. For example, if they love Pandora we’ll show them how to move that on-screen icon to a prominent location.”

GM is not alone in beefing up tech-savvy staff to help buyers as in-car tech becomes increasingly complicated.

BMW has started a similar plan with its forthcoming i3 electric car. BMW dealerships will have an Apple Genius-style program to help new buyers figure out how to fully utilize their new car’s electronic assistants and systems.

We really like this idea and hope other brands follow suit. We’ve heard too many horror stories about dealership sales teams blatantly lying about car tech just to make a sale – or to sound like they know what they’re talking about.

We feel a program like GMC’s or BMW’s could not only better inform customers but also help do away with dishonest car deals – well, at least from a tech standpoint.

Cars

NYC mandates minimum wage for Uber, Lyft, other app-based rideshare drivers

New York City's Taxi and Limousine Commission approved a rule that drivers for companies such as Uber and Lyft must be paid at least minimum wage, even though they are independent contractors. The new pay rate includes operating costs.
Movies & TV

Do you have questions about Hulu? We’ve got answers

Not sure which Hulu subscription is right for you? We're here to help. This is your complete guide to Hulu and Hulu with Live TV, including content offerings for each service, pricing, internet requirements, and more.
Computing

Here’s how to install Windows on a Chromebook

If you want to push the functionality of your new Chromebook to another level, and Linux isn't really your deal, you can try installing Windows on a Chromebook. Here's how to do so, just in case you're looking to nab some Windows-only…
Gaming

How you can give your PS4 a fresh start with a factory reset

Learn the many ways you can factory reset your PS4. From reverting your settings to factory to doing a full wipe and reinstalling the latest PlayStation firmware, we cover it all here, step by step.
Smart Home

Porch pirate problems? Keep them away with these tips and tricks

The holiday season is fast approaching and the packages are arriving on our doorsteps. Are you worried about porch pirates stealing your gifts this holiday season? Here are some tips to help protect your purchases.
Cars

LM Industries’ autonomous shuttles head to Phoenix, Sacramento campuses

LM Industries will deploy Olli low-speed autonomous shuttles at school campuses in Arizona and California as part of its ongoing "fleet challenge," which asks local groups to propose uses for autonomous vehicles.
Cars

Driving a prototype 2020 Passat at Volkswagen’s Arizona Proving Ground

Volkswagen’s Arizona Proving Ground is where new cars are tested to the breaking point, including the 2020 Passat midsize sedan. Ride along as the new Passat completes testing ahead of its 2019 launch.
Cars

Bosch’s CES-bound shuttle concept takes us on a trip to a not-too-distant future

Bosch envisions a future in which driverless shuttles occupy their own market segment. The German firm won't build the shuttles, but it wants to provide everything else, ranging from the drive system to the apps used to hail them.
Emerging Tech

A lidar-equipped truck knows exactly how much de-icer to apply on roads

Lidar is best known as the laser-based technology that helps self-driving cars sense their surroundings. But the city of Knoxville has another, more seasonal use for it: De-icing roads.
Product Review

Boring takes a back seat as 2019 Corolla Hatchback mixes fun with practicality

We drive the 2019 Toyota Corolla Hatchback, the latest hatchback to bear the Corolla name. As the best-selling nameplate in automotive history, Toyota has high expectations to meet. This model mostly lives up to the legacy.
Cars

Hertz speeds up car rentals with biometric scan technology

Biometric security technology that uses face, fingerprint, and voice recognition is gaining traction, with Hertz emerging as the latest company to incorporate it into its daily operations.
Product Review

Inside Maserati's Levante SUV beats the heart of a Ferrari

Maserati’s luxury SUV gets a shot in the arm by way of Ferrari-derived V8 power, but is it enough to go toe-to-toe with the established players in the high performance sport-utility segment? Let’s find out.
Mobile

McLaren puts the pedal to the metal in special-edition OnePlus 6T

The OnePlus 6T is yet another flagship killer smartphone, bringing powerful specifications to a much lower price than the competition. Now, OnePlus has teamed up with McLaren for the OnePlus 6T McLaren Edition.
Cars

Aston Martin’s 1,000-hp Valkyrie will boast the Mona Lisa of the engine world

Aston Martin has released new details about its F1-inspired Valkyrie hypercar. Co-developed with Red Bull Racing, the Valkyrie will be one of the most aerodynamic production cars ever made.