Comcast4U sends SMS for account info, TV listings

Comcast LogoFinding out what’s on TV just got a little easier. On Wednesday, Comcast launched Comcast4U, a text messaging service that lets you use your smartphone to get information about your cable service. The service launched with 10 preset commands for the most frequently accessed account functions, ranging from customer service queries to finding what’s on TV.

Comcast4U provides “for two-way, real-time communications with customers whereby we can monitor our network and communicate any changes, and they can reach out to us to get information and updates on their terms,” said Bill Connors, president of Comcast’s East Division, in a statement.

Users text the preset command to Comcast4U, or 266278, and get the desired information right on the phone. Texting “NOW” will return what is currently showing on TV, “PRIMETIME” will list the night’s primetime TV lineup, and “VOD” will show highlights of On Demand content. To speak with a Comcast customer care representative, all you have to do is text “CALLME” to the service.

Other Comcast4U commands are: SPORTS for schedules and scores; BAL to view the current account balance; OUT to find out if Comcast already knows about the service outage; HIT to reset the Comcast box; NOAPPT to cancel scheduled service calls; and LOC to find the nearest payment center.

Comcast4U customers can also receive text messages from Comcast, such as appointment reminders, payment confirmation, service alerts, and account past due notices.

Customers can sign up or deactivate as often as they like from the SMS system. Sign-up is as simple as registering their mobile phone number and linking with the Comcast account number at the Comcast4U portal. User preferences can also be set and managed via the portal. While Comcast will not be charging for the service, standard text messaging rates from the cellphone service provider will still apply.

Comcast4U is currently available as only to subscribers in Philadelphia and the surrounding suburbs, parts of New Jersey, and northern Delaware. Comcast will be rolling it out nationally over the next few months and expect access for most customers by the first half of next year.

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