The most common HTC Vive problems, and how to fix them

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Controller and base station problems

Controller not connected

If you find that your controller is not connected, the LED color should give you a clue about what to do.

Possible fixes:

If blue

When the controller LED is solid blue, it means that the controller is not connecting to the PC successfully. You will need to re-pair your controllers. To do so, navigate to SteamVR > Settings > Devices > Pair Controller.

If red

If the controller’s LED is solid red and the controller is unresponsive, try resetting your controller.

  • Simultaneously press and hold the trigger, menu button, trackpad button, and grip buttons.
  • Keeping these buttons held, plug your controller into your PC via microUSB.
  • After plugging it in, wait five seconds and then release the buttons. Your PC will appear to find a new storage device. Ignore this prompt and unplug the controller.
  • After this, the controller will be reset, and should now be working properly.

If light is not on

If the LED is displaying no color, that means the controller is not turned on. Press the system button to turn on the controller. If the controller does not turn on, then your controller needs to be charged. Plug your controllers into an outlet via the microUSB and power adapter. While the controllers are plugged in and charging, the LED will display different colors:

  • Orange — the controller is charging.
  • Green — fully charged, controller turned on.
  • White — fully charged, controller turned off.

Controller Trackpad is twitchy or oversensitive.

If your controller is a bit squirrely or difficult to use, it likely needs to be calibrated or the firmware needs to be updated.

Possible fixes:

  • Begin by double checking the controller firmware. In SteamVR, navigate to SteamVR > Devices > Update Firmware.

Once you’ve confirmed your controllers have the latest firmware, follow these steps to calibrate:

  • Turn off the controller by holding down the System button until the LED turns off.
  • With the controller turned off, press and hold the trigger and grip button.
  • While continuing to hold the trigger and grip button, press the system button. The controller should turn back on. When it does, it will make a different noise than the usual power-on noise.

One or both Base Station LEDs won’t change from blue

This generally means that the Vive base station is having difficulty stabilizing. Vibrations or movement can cause this error to occur.

Possible fix:

  • To solve, make sure the bases are securely mounted.

The Base Stations won’t leave standby mode (LEDs dim green)

Are your Vive base stations refusing to wake up from standby mode?

Possible fix:

  • Unplug the base stations and then plug them back in again.

Base Station LEDs are solid or blinking purple

This means the base stations are having difficulty seeing one another.

Possible fix:

  • Try moving anything that may be blocking the Vive base stations.

The base station LED is off

If the LED on the Vive base station is not lit up, that means the base station is not receiving power.

Possible fixes:

  • Make sure the power cord is plugged in.
  • If the base station is plugged into an outlet but not powering on, try a different outlet.

Base station optical sync issues

Issues can occur with your base station while trying to sync. Here are some tips to make sure they are set up properly for optical sync.

  • Double check your base station firmware is up to date. Go to SteamVR > Devices > Update Firmware.
  • Be sure the path between base stations isn’t blocked, so they can see one another.
  • Don’t set the stations too far apart. They need to be within 16 feet of one another.
  • Be sure the base stations are set to the proper modes. Press the mode button on the backs of the stations so that one station is set to “b” and the other “c.”
  • If all of the above criteria are met, the base station LED should turn solid green when synced.

Cable sync

Your room setup may not allow for the bases to easily see one another. In that case, optical sync may not be possible, and you may want to opt for a cabled sync instead.

  1. Packaged with the Vive box is a long, optional cable. Plug this cable into the base stations.
  2. Push the mode buttons on the backs of the stations until on station displays “a” and the other “b.”
  3. If done correctly, the base station LEDs should now be solid green.

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