Common Microsoft Edge problems, and how to fix them

Having issues with Microsoft Edge? Here's how to fix the most common problems

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Problem: Edge’s internet cuts out frequently or cannot connect

Potential Solutions

  • Make sure your device is connected to the local network. An icon located next to the system clock indicates your current status, displaying a red “X” if you’re disconnected. If that’s the case, make sure your router is working properly (if one is installed). Also look at the modem: are your send and receive lights fully lit? If not, your connection is having issues.
  • Location is key. If you’re accessing the internet from the other side of the house or office, your connection may be extremely slow. Just imagine tuning in to an FM radio station: the music gets fuzzy the further you move away from the station’s tower. For better “reception,” try moving closer to the central point of your local network.
  • If you upgraded to Windows 10 with unsupported VPN software, you won’t be able to access Edge – you may need to update your software or replace your VPN. Here are a few options.
  • There’s a lot that can go wrong with your connection. Check out the troubleshooting page for Why can’t I get online and see what Microsoft has to say.
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