Skip to main content

Photos of damaged MacBook Pro highlight the need to respond to Apple’s recall

If your MacBook Pro is part of the recall issued by Apple last month, best you get it taken care of sooner rather than later if you haven’t already done so.

The seriousness of the situation has been highlighted by an alarming set of images (above) posted by Florida resident Steve Gagne.

Apple issued the recall on June 20 over concerns that the battery in some older MacBook Pros could overheat and pose a safety risk. A few days earlier, the Pro owned by Gagne — a machine that he later learned was part of the recall — apparently caught fire without warning.

Gagne posted the photos shortly after the recall was announced, though they came to wider attention this week after being surfaced by PetaPixel. They show a badly damaged machine, partially blackened by the fire.

Recounting what happened, Gagne wrote in a Facebook post that he was settling down for the night when “the battery in my MacBook Pro blew and a small fire filled my house with smoke.”

He went on: “You can imagine how quickly I jumped out of bed. The sound of it was what first threw me for a loop; but then the smell of a strong chemical/burning smell is what got me.”

Gagne said that he usually kept the laptop “on my couch or in a basket with notebooks [and] journals,” but that thankfully, on this occasion, he’d left it on his coffee table, reducing the chances of a more catastrophic blaze.

He added that when the battery caught fire, his MacBook Pro had been in sleep mode, with the display closed and the machine unplugged.

Affected machines

Apple said the recall notice affects 15-inch, Retina display MacBook Pros “sold primarily between September 2015 and February 2017,” and does not include any other MacBook Pro units or any other Apple laptop.

To find out if your MacBook Pro needs to have its battery replaced, hit this Apple website and enter the machine’s serial number.

The tech giant is advising anyone with an affected computer to stop using it until the battery has been replaced.

There are three ways to receive the free repair — via an Apple authorized provider, by making an appointment at an Apple retail store, or by contacting Apple Support for instructions on how to mail it to the company’s repair center.

Oh, and be sure to back up all your data before handing over your MacBook Pro.

Editors' Recommendations

Trevor Mogg
Contributing Editor
Not so many moons ago, Trevor moved from one tea-loving island nation that drives on the left (Britain) to another (Japan)…
The XPS 16 is fighting an uphill battle against the MacBook Pro
Dell XPS 16 sitting on desktop with flowers.

It took a few years, but Dell finally updated the design of its two largest XPS laptops. The XPS 15 gave way to the XPS 14, while the XPS 17 was replaced by the XPS 16. The latter gained the ultramodern look of the XPS 13 Plus, complete with a glass palm rest, a hidden haptic touchpad, and a row of LED function keys.

It's a significant update but places the XPS 16 in direct competition with the Apple MacBook Pro 16. That's an excellent matchup with proven performance and battery life and an elegant design that's solid, if a lot more conservative.
Specs and configurations

Read more
These 6 tweaks take MacBooks from great to nearly perfect
The MacBook Air on a white table.

I love getting a new MacBook. The slow-opening box, the fresh install of macOS, even the enchanting new Mac smell (which people have been rhapsodizing about for decades) -- it’s all part of the experience.

But you know what? MacBooks don't arrive perfect out of the box. There are a few things that I always have to adjust, regardless of how powerful the laptop is. From changing the default apps to unlocking a few hidden extras, here are the first six things to do with your new MacBook before putting it to work.
Unlock some trackpad tricks

Read more
A new wave of powerful laptops rises to challenge the MacBook Pro
Apple MacBook Pro 16 downward view showing keyboard and speaker.

The MacBook Pro got really powerful in its most recent update. The 16-inch M3 Max configuration bumps the graphics performance significantly, making it unlike anything you can buy for professional content creators.

But Windows laptops are responding. There's a new wave of non-gaming laptops that are integrating GPUs up to an RTX 4070 and challenging the performance of the MacBook Pro -- often at a much lower price.
Samsung Galaxy Book4 Ultra

Read more