New Xbox One Experience update causing hard drive troubles for some users

don mattrick and xbox one
Xbox One owners enrolled in the Preview program might want to hold off on updating to the Windows 10-inspired “New Xbox One Experience” dashboard for the time being. That’s because, as a number of Reddit users, including myself, have reported, consoles with NXOE installed are failing to format newly connected hard drives

“I was one of the lucky ones that was able to get 2TB My Passport Ultra external hard drive for $29.99 this past weekend,” one user wrote. “But now, when I am trying to set it up to format it for Games and apps, I come to the part where I can name the hard drive, briefly see the keyboard and current title ‘External’ before it quickly goes away and replaces it with the blue spinning circle. I’ll wait but nothing will ever happen.”

I had a similar experience this morning after purchasing a Seagate Game Drive and attempting to format it specifically for games and apps. As I noted in my own Reddit post, the Xbox recognized my drive as a media device, but when I’d attempt to format it, a loading screen would appear on infinite loop. I even tried replacing the drive partition and formatting to different file systems, including NTFS, exFAT, and FAT32 to no success.

When I took the issue to the official Xbox Support Twitter account, the rep suggested power cycling, which of course I’d already tried, again to no success. They then advised that I remove my account from the system and repeat the power cycle process. While this did inspire a number of on-screen messages reminding me that I’d run out of space on my hard drive, it did nothing to resolve the issue.

It seems the only way to format and use an external hard drive on the New Xbox One Experience is by reverting back to the old one. While you can accomplish this using Microsoft’s Offline System Update Diagnostic Tool, it’s recommended that you try other troubleshooting issues first. Unfortunately, there don’t seem to be any that work.

Has anyone else run into similar issues with the NXOE? What did you do to solve them? Share your experiences in the comments section below.

Product Review

Here's what we think after a weekend with Samsung's giant Galaxy Note 10 Plus

Samsung’s Galaxy Note 10 Plus is here, and it’s the biggest and best Samsung phone ever. Its key feature is its looks, as it has an attractive rear design, highlighted by the new Aura Glow color, but little else has changed.
Gaming

Xbox One S vs. PlayStation 4 Slim: How do the revised consoles stack up?

Microsoft's new Xbox One S and Sony's PlayStation 4 "Slim" have bucked the generational gaming console trend. But which of these stopgap systems is worth spending your paycheck on?
Gaming

Can Xbox One overtake the PS4 in the home stretch of this generation?

In this comparison, we pit the Sony PlayStation 4 against Microsoft’s Xbox One in 10 categories, ranging from apps to controllers, to determine which system is truly worth your hard-earned money.
Gaming

The most common Xbox One X problems, and how to fix them

The Xbox One X is a brilliant console, but it's not without its issues, ranging from simple annoyances to severe hardware problems. Here are common Xbox One X problems and how to fix them.
Computing

Keep your laptop battery in tip-top condition with these handy tips

Learn how to care for your laptop's battery, how it works, and what you can do to make sure yours last for years and retains its charge. Check out our handy guide for valuable tips, no matter what type of laptop you have.
Deals

Now’s your chance to get the latest iPad Pro for $100 less on Amazon

The latest iPad Pro has always been our favorite since its release last year, and we even tagged it as the best tablet ever. Don’t miss out on Amazon’s discount on the 12-inch 256GB Wi-Fi model and get yours today for $1,049.
Computing

1.5% of Chrome users’ passwords are known to be compromised, according to Google

In February, a new feature was introduced to the Google Chrome browser which checks whether users' passwords are secure. Now, Google has released eye-opening stats gathered from Password Checkup.
Computing

From Chromebooks to MacBooks, here are the best laptop deals for August 2019

Whether you need a new laptop for school or work, we have you covered. We've put together a list of the best laptop deals going right now, from discounted MacBooks to on-the-go gaming PCs.
Deals

Amazon cuts $52 off this Samsung Galaxy 10.1-inch tablet for the whole family

Normally priced at $330, you can grab the Samsung Galaxy Tab A 10.1-inch 128GB Wi-Fi tablet now for only $278 and enjoy $52 savings. On top of that, Amazon is offering an extra $28 discount when you apply for a coupon during checkout.
Computing

Tired of choosing between Windows and Mac? Check out these Chromebooks instead

We've compiled a list of the best Chromebooks -- laptops that combine great battery life, comfortable keyboards, and the performance it takes to run Google's lightweight Chrome OS. From Samsung to Acer, these are the Chromebooks that really…
Computing

Tired of your Mac freezing? Try these tips to fix your Mac

A Mac that keeps freezing can be an incredibly annoying thing to deal with, but fixing it doesn’t have to be a pain. There are six main things you should try, which we got through in this guide to help you fix the issue once and for all.
Computing

Here's our guide to how to charge your laptop using a USB-C cable

Charging via USB-C is a great way to power up your laptop. It only takes one cable and you can use the same one for data as well as power -- perfect for new devices with limited port options.
Computing

Latest Windows 10 update is causing random reboots and can break Visual Basic

The latest update for Windows 10, made available on Tuesday this week, includes patches against two critical vulnerabilities. But it is causing a string of issues including random reboots and failure to install.
Computing

Delete tracking cookies from your system by following these quick steps

Cookies are useful when it comes to saving your login credentials, but they can also be used by advertisers to track your browsing habits across multiple sites. Here's how to clear cookies in the major browsers.