Sony boss Kaz Hirai publicly addresses ongoing PSN and Qriocity service outage


Even if you don’t own a Sony gaming device and don’t subscribe to the company’s music streaming service, you’ve still probably heard about the “external intrusion” (read: hacking) of PlayStation Network and Qrirocity that has left 77 million users without access to the services or their personal data stored there, which is known to have been compromised. Access to both networks was cut off on the company side late last Wednesday after it was learned that a hacker or hackers had broken through security. Many observers feel that Sony’s response thus far has been inadequate, a growing sentiment which certainly at least in part prompted company CEO and president Kaz Hirai to publicly address the issue in a press conference held last night (in our time zone, that is).

In addition to detailing exactly what Sony intends to do to make up for this nightmare scenario — more on that later — Hirai also spoke (through a translator) to the incident itself, offering some new information that hadn’t previously been revealed (via an Engadget liveblog). The presser started off with a rundown of events up to this point, starting with the April 20 shutdown of PSN and Qriocity services. Hirai then stated that there’s “no evidence that credit card numbers, expiration dates or billing addresses” were stolen, which contradicts earlier reports from the company that billing addresses had indeed been compromised.

He went on to say that there have been no confirmed cases of credit card fraud relating to this incident, even though a recent class action suit suggests otherwise. It is also worth noting that Hirai later urged all PSN and Qriocity users to be vigilant about checking their credit card statements for fraudulent charges. A later update to the Engadget post notes that as many as 10 million credit card numbers may have been “exposed,” but there’s “no proof” that any have been compromised.

Moving forward, Sony will take a number of steps to secure itself against future attacks, starting with the appointment of a Chief Information Security Officer. The data center, formerly housed in San Diego, will be moved to a more secure location and the networks themselves will be boosted with added security features and some sort of added sign-on security (not detailed). Users will also likely be asked to change their passwords more frequently. Sony will also look into the possibility of covering associated charges if credit card fraud does turn out to be an issue and is already examining options for allowing disgruntled subscribers to cancel their service.

Hirai hopes to have a number of PSN and Qriocity features restored “by the end of a week’s time,” with full functionality to return within the month.


Spotify is the best streaming service, but its competitors aren’t far behind

It can be hard to decide which music streaming service is for you, so we've picked out the individual strengths of the most popular services, aiming to make your decision a little easier.
Movies & TV

HBO Go vs. HBO Now: Which streaming service is right for you?

If you're looking to get access to HBO, you might be comparing HBO Go and HBO Now. We break down the differences between the twin streaming services and see how they compare to one another.

Sign up for Verizon Fios Triple Play and get a free Amazon Echo, Prime for a year

Verizon is now offering its Fios Gigabit Connection Custom TV and Phone service with Amazon Prime tossed in. While valid, you can sign up for the company’s Triple Play package, which includes all three Fios services, for $80 per month.

Worried about your online privacy? We tested the best VPN services

Browsing the web can be less secure than most users would hope. If that concerns you, a virtual private network — aka a VPN — is a decent solution. Check out a few of the best VPN services on the market.

Go hands-free in Windows 10 with speech-to-text support

Looking for the dictation, speech-to-text, and voice control options in Windows 10? Here's how to set up Speech Recognition in Windows 10 and use it to go hands-free in a variety of different tasks and applications within Windows.

Windows Update not working after October 2018 patch? Here’s how to fix it

Windows update not working? It's a more common problem than you might think. Fortunately, there are a few steps you can take to troubleshoot it and in this guide we'll break them down for you step by step.

Microsoft could split up search and Cortana in the next Windows 10 release

In the latest Insider preview build, Microsoft is exploring ways to split up Cortana and search on Windows 10. If Microsoft moves ahead with this change, we could see separate search and Cortana options in the Spring 2019 Update.

Mining cryptocurrency for Razer Silver isn’t worth your computing power

Gaming peripheral maker Razer launched a cryptocurrency mining scheme called SoftMiner. You use its software to mine and in return, you get Razer Silver which you can use to buy Razer gear.

Microsoft’s latest patent paves the way for Andromeda dual-screen mobile device

The latest patent discovery from Microsoft showcases a new hinge design for quickly opening a dual-screen mobile device with a single hand. Could this be additional proof surrounding the rumors of the company's Project Andromeda device?

Heal your wrist aches and pains with one of these top ergonomic mice

If you have a growing ache in your wrist, it might be worth considering changing up your mouse for something ergonomic. But which is the best ergonomic mouse for you? One of these could be the ticket to the right purchase for you.

Nvidia’s Jetson AGX Xavier module is designed to give robots better brains

Nvidia's pricey Jetson AGX Xavier might help drive the next generation of smart robots. Nvidia hopes that developers will use its new Xavier module to power AI-driven machines like delivery drones and robots used in manufacturing.

These Windows 10 keyboard shortcuts will update your OG Windows skills

Windows 10 has many new features, and they come flanked with useful new keyboard shortcuts. Check out some of the new Windows 10 keyboard shortcuts to improve your user experience and save more time!

Leaked AMD Ryzen 3000 mobile benchmarks look fit for thin, low-power laptops

AMD is poised to give Intel a run for its money in the ultra-low-power processor space for laptops. Leaked benchmarks for the Ryzen 3000 APU series show the AMD processor besting Intel's Core i7 Y series in multicore performance.

Apple is spending $1 billion to hire up to 15,000 new employees in Austin

Apple has announced a series of expansions across the U.S. -- including a massive expansion to the company's Austin campus that will see it spending $1 billion to accommodate for up to 15,000 new employees.