Amazon wins the 2012 holiday season

amazon wins the 2012 holiday season com logoChristmas may be over, but Amazon still has good reason to be celebrating holiday cheer. For the eighth year running, the site has been ranked at the top when it comes to customer satisfaction during the gift-giving season, achieving the highest retail score ever in an annual survey for the second year in a row. As if that wasn’t enough, the company also celebrated a record-shattering holiday season with more than 300 items being sold per second at its peak.

Analytics company ForeSee recently released the results of its annual Holiday E-Retail Satisfaction Index survey. Amazon came out on top in the survey, which draws its findings from more than 24,000 customer surveys collected from online shoppers  in the United States during the period between Thanksgiving and Christmas, matching last year’s record high score of 88 (out of a possible 100). Competitor Apple fell from last year’s second place to well outside the top five altogether in 2012, achieving its lowest score in four years. Dell also dropped to 77 points, falling three points shy of last year’s score.

“At this point, Amazon has been dominant for so long and has such a history of focusing on the customer, its hard to imagine anyone else coming close,” said Larry Freed, ForSee president and CEO, in the report. “Companies should emulate Amazon’s focus on the customer, which is clearly linked to superior revenues over the years.”

Superior revenues indeed. Coinciding with the ForeSee Index announcement, Amazon has revealed that 2012 was the company’s best holiday season to date, with Black Friday orders toppling a staggering 26.5 million. According to a press release, Amazon’s Kindle Fire was the best-selling item throughout the holiday season for the second year running, officially becoming the company’s best-selling, most-gifted and most wished for product ever. Unsurprisingly, that meant that people wanted content for the device as soon as they received it, with Christmas Day being named as the company’s biggest day ever for digital downloads on record. App and game sales during the holiday season also rose, with a 250-percent increase compared with the same period in 2011.

Amazon’s CEO and founder Jeff Bezos released a short statement in response to the news.

“We are grateful to customers for once again ranking us at the top of the ForeSee customer satisfaction survey and for choosing to shop at Amazon this holiday,” Bezos said. “On behalf of Amazon employees around the world, we wish everyone happy holidays and the best for the coming year.”

Emerging Tech

Death from above? How we’re preparing for a future filled with weaponized drones

Drones are beginning to enable everything from search & rescue, to the delivery of medicines to hard-to-reach places. But they are also being used as cheap, and deadly flying bombs. How can we defend ourselves?
Movies & TV

The best movies on Amazon Prime right now (October 2018)

Prime Video provides subscribers with access to a host of fantastic films, but sorting through the catalog can be an undertaking. Luckily, we've done the work for you. Here are the best movies on Amazon Prime Video right now.
Movies & TV

Out of movies to binge? Our staff picks the best flicks on Hulu right now

From classics to blockbusters, Hulu offers some great films to its subscribers. Check out the best movies on Hulu, whether you're into charming adventure tales or gruesome horror stories.
Home Theater

What’s new on Hulu and what’s leaving in November 2018

Our complete list of what's new on Hulu for November 2018, our personal favorites, and which titles will be removed will help you catch up on all the site has to offer -- and ensure you don't miss any titles heading into the streaming…
Home Theater

What’s new on Amazon Prime Video (November 2018)

Amazon Prime Video adds new titles each month that are available for free to all Prime members. Check out our list to find all the content hitting Amazon Prime Video in October and November 2018, from new original series to classic films.
Emerging Tech

Behind the unsettling sci-fi landscapes of Simon Stalenhag’s ‘Electric State’

The narrative artbook follows the journey of a young traveler, Michelle, and her robot, Skip, as they head west to the Pacific coast through an alternative America torn apart by civil war and the trappings of military-grade virtual reality.
Emerging Tech

Awesome Tech You Can’t Buy Yet: A.I.-powered cat toys, wallets, food containers

Check out our roundup of the best new crowdfunding projects and product announcements that hit the web this week. You may not be able to buy this stuff yet, but it sure is fun to gawk!
Emerging Tech

Get your head in the clouds with the best vaporizers for flower and concentrates

Why combust dead plant matter when you could vaporize the good stuff and leave the leaves behind? Here's a rundown of the best vaporizers money can buy, no matter what your style is.
Emerging Tech

Get one of the best cheap drones you can buy, and cry less when you crash

Want to get in on all this hot drone action, but don't want to spend half a paycheck to make it happen? There are actually lots of feature-packed budget options. Check out this list of the best drones under $500.
Emerging Tech

Here are the best (and least likely to explode) hoverboards you can buy

With widespread reports of cheap, knock-off Chinese hoverboards exploding, these self-balancing scooters may be getting a rough reputation. They're not all bad, though. Ride in style with our picks for the best -- and safest -- hoverboards
Product Review

Parrot Anafi drone review

It’s definitely not perfect, and there are a few little things that could be improved, but even so, Anafi is unquestionably the best drone that Parrot has ever made.
Emerging Tech

Looking for a good read? Here are the best, most eye-opening books about tech

Sometimes it's sensible to put down the gadgets and pick up a good old-fashioned book -- to read about the latest gadgets, of course. Here are the tech books you need to check out.
Emerging Tech

SpaceX Starlink: Here’s everything you need to know

SpaceX Starlink is the name of Elon Musk's ambitious plan to blanket the globe with high speed broadband internet via a network of satellites. Here's everything you need to know about it
Emerging Tech

Flying food: Uber has set a target date to use drones for meal delivery

Uber is better known for transporting people around town, but it also has a growing meal-delivery business called UberEats. It currently uses drivers and cyclists to deliver the food, but also has plans to use drones.