Cafe X is employing robots to make your coffee quickly and efficiently

By Lulu Chang January 31, 2017

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Tired of your barista misspelling your name on your morning cup of joe? Perhaps a robot could do better. On Monday, Cafe X opened its very first robotic cafe in San Francisco’s Metreon shopping center. Promising “precision crafted specialty coffee in seconds, the way the roaster intended,” Cafe X thinks that anything a human can do, its machines can do better.

Specifically, one very special machine. Nicknamed Gordon, after a Cafe X employee, this robot mans, or robots, two standard professional coffee machines in order to serve up espressos and lattes. In the San Francisco location, customers can grab a cup of coffee with beans from AKA Coffee, Verve Coffee Roasters, or Peet’s. While the coffee itself may not make Cafe X stand out from the competition, the startup hopes that the robot’s efficiency will.

“There’s a lot of work that goes into great coffee. The Cafe X system is designed for humans and robots to collaborate,” Cafe X explains on its websites. “Smart robotics and machine learning working autonomously allows our operations team to focus on sourcing and using fresh ingredients, maintaining extremely high hygiene standards, and ensuring a great customer experience with every single interaction.”

A great customer experience, Cafe X believes, involves efficiency and replicability. “By being automated, we guarantee every cup of coffee you are served from a Cafe X machine is how the roaster intended you to enjoy their coffee,” Cafe X CEO Henry Hu told CNET.

In fact, the company works carefully with each of its coffee roasters to “source the best ingredients, calibrate equipment, and create beverage configurations.” This, the startup believes, allows each cup of coffee to taste the way it was intended to.

Whenever you begin to crave some caffeine, you can order your cup of coffee ahead of time with the Cafe X mobile app and even schedule a pickup time, if you want. Thanks to the robot’s artificial intelligence software, your pre-orders are taken into consideration alongside walk-in orders to ensure that no one is waiting for too long. And with a single robot capable of making 100 to 120 cups of coffee in an hour, you likely won’t be waiting long at all.

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