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Google Stadia has started issuing refunds — here’s what to look for

Google will begin issuing refunds to Google Stadia customers amid the imminent shutdown of the game streaming platform. The Silicon Valley tech giant said on Stadia’s support page that starting November 9, it will automatically attempt to process refunds for every purchase, including games, DLC, hardware such as the Stadia controller, and subscription fees other than Stadia Pro.

Stadia customers who made fewer than 20 purchases will receive one email notification of a refund for each transaction. Stadia customers with 21 purchases or more will get a single email summarizing all of the refund attempts, including instructions on potential additional steps needed to complete the refund.

The refunds will be sent to the original method of payment used at the time of purchase for games or other Stadia merchandise. If you get an email saying the refund was issued but the payment method you used is no longer active and haven’t received instructions on what to do, Google suggests contacting your bank or credit card company to discuss how to receive the refund. If you deleted your Google account and the same thing happens, you’ll have to contact Stadia Customer Service and provide the email connected to the deleted account, your last purchase date, and the amount you paid.

On September 29, Google announced that Stadia will be shut down on January 18, 2023, with Stadia Vice President Phil Harrison citing the platform not gaining enough popularity with users since its launch in 2019. Players will still have access to their games library between now and mid-January, and can keep their Stadia controllers.

Google said most of the refunds will be processed by the time Stadia’s servers shut down on January 18, and has warned customers not to contact Customer Service to expedite their refund. You can visit Google’s payment center to track your refund.

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Cristina Alexander
Cristina Alexander has been writing since 2014, from opining about pop culture on her personal blog in college to reporting…
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Google recently announced that it plans to shutter its cloud gaming service Stadia in early 2023, leaving players who used it as one of their primary platforms in an awkward situation. Google already promised to refund people for their Google Stadia hardware and software purchases, but people are still losing access to games they enjoyed and save files they possibly dumped hours into. Thankfully, some developers are working on ways to help Stadia players.
The most notable studio to help Stadia players is Ubisoft, which was Google's earliest partner for the technology via an Assassin's Creed Odyssey demo. "While Stadia will shut down on January 18, 2023, we're happy to share that we're working to bring the games you own on Stadia to PC through Ubisoft Connect," Ubisoft tweeted. "We'll have more to share regarding specific details, as well as the impact for Ubisoft+ subscribers, at a later date." Thankfully, the Stadia versions of Assassin’s Creed Valhalla, Far Cry 6, Immortals Fenyx Rising, Tom Clancy’s The Division 2, and Watch Dogs: Legion support cross-progression, so players won't lose their save files. 
https://twitter.com/UbisoftSupport/status/1575922767593078793
Ubisoft isn't the only developer to help. Developer Muse Games is giving Embr Steam codes to those who played its comedic co-op firefighting game on Stadia if they email the developer with screenshots of Embr in their Stadia library. Meanwhile, IO Interactive confirmed that it is "looking into ways for you to continue your Hitman experience on other platforms," as the World of Assassination trilogy was available on Google Stadia. 
There's still the matter of the five Google Stadia exclusives: Gylt, Hello Engineer, Outcasters, Pac-Man Mega Tunnel Battle, and PixelJunk Raiders. So far, only one of those games seems like it will be saved. PixelJunk Raiders developer Q-Games said in a blog post that "we hope to find a way to continue to share the vibrant worlds of Planet Tantal in the future, and we’re open to discussing opportunities to find the right publishing partner to make it happen.. Tequila Works, tinyBuild, Splash Damage, and Bandai Namco Entertainment did not respond to requests for comment from Digital Trends.
While the shutdown of Google Stadia is disappointing for players like myself who enjoy cloud gaming, at least players will be get refunds, and in some cases get the game for a new platform.

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Google announced yesterday that it will shut down Stadia in January. The good news is that refunds will be given to everyone who bought all Stadia hardware, including its controller, so long as they bought it from the Google Store. You don't have to return the controller to get the refund (see the platform's FAQ page), but it doesn't have to go to waste just because Stadia is shutting down.

Users in the Stadia subreddit have been asking Google to make the firmware for the Stadia controller open source so that it would work on PC and consoles even after its namesake platform has been put out to pasture (per Eurogamer). Though Google won't be able to do that in an official capacity anytime soon, software engineer Parth Shah created a workaround tool that allows players to use the controller wirelessly over Wi-Fi.

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After three years, Google Stadia is coming to an end. The Silicon Valley giant announced that the cloud-streaming platform will be going offline on January 18, 2023.

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