Oculus Rift: Common problems and how to fix them

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Headset is disconnecting or won’t connect

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The Rift can disconnect from your computer for a variety of reasons, most of which are related to either the software or hardware you have installed on your machine. These problems are often the result of the main headset component of the Rift not playing nice with your system’s USB ports.

Headset won’t connect

  • If your Rift headset won’t connect to your PC at all, there’s a good chance the problem is related to your graphics card. The headset must be plugged into a dedicated GPU as opposed to your computer’s integrated processor, and must be plugged into either an HDMI port or a separate port — like DisplayPort or DVI — using an adapter.
  • If plugging the headset into your graphics card correctly doesn’t solve the problem and you still haven’t been able to connect the Rift at all, the issue could be software-related. Press the Windows key and “R,” and then enter “C:\Program Files\Oculus\Support\oculus-drivers” and open the file “oculus-driver.” This should update the headset to the latest drivers and allow you to connect.

Headset keeps disconnecting

If your Rift initially works and is plugged into your graphics card properly, you can still experience problems with it disconnecting at random.

  • Try plugging the headset’s USB cable into a different USB 3.0 port. Users have reported that this has solved many of their problems, particularly when switching from a PCI Express port to a built-in USB port on their system’s motherboard.
  • If this doesn’t solve your problem and you’re using an external USB hub, your PC could be turning off power to the ports you’re using by mistake. To stop it from doing so, go to your PC’s Device Manager, select the USB hub, and click on the “power management” tab. Uncheck the “allow the computer to turn off this device to save power” option. Afterward, head to the Control Panel and select “hardware and sound,” “power options,” and “edit plan settings.” Click “changed advanced power settings” and then uncheck the option that says “USB selective suspend settings.”
  • If these steps don’t solve your problem, the issue could be related to faulty hardware. Contact Oculus directly to receive further support.
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