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Reports of L.A. Noire overheating, freezing issues surface, Rockstar has a temporary fix

LA Noire gun in hand

Rockstar Games released its film noir-inspired opus L.A. Noire earlier this week, delivering one of the most unusual and genre-defying play experiences that the industry has seen in some time. Unfortunately, it also seems to be causing some headaches for players on both sides of the console fence, with reports of freezes and overheats coming from the PlayStation 3 and Xbox 360 camps. The issue was initially believed to stem from the recent 3.61 firmware upgrade that the PS3 received, the same one that ushered in the return of the PlayStation Network, which as we all know was taken offline last month following a network security breach.

Sony immediately denied the connection between the issues with the game and the recent firmware upgrade. Rockstar looked into the issue and responded with a post on its website. While it has “received a very small number of customer support questions about PS3s overheated or shutting down while playing L.A. Noire,” both the game developer and Sony were able to “confirm that neither L.A. Noire or firmware update 3.61 are causing the PS3 hardware to overheat.” That’s when similar reports started coming in from Xbox folk.

The matter is now being investigated further, but a temporary fix is available and easy enough to implement by following the instructions on the Rockstar website. The fix amounts to clearing out some of the game data stored on your console’s hard drive, and note: this does not mean your save data. For the PS3, this means going into the PS3 Game Data Utility and removing the “L.A. Noire Game Data” entry. On the Xbox 360, you’ll want to clear the console’s memory cache; go to Memory in the System Settings menu, highlight your hard drive, press the Y button and select Clear System Cache from the menu that pops up. A few other alternatives are offered as well should that not solve the problem, so check out Rockstar’s website if you’re still having troubles.

It’s worth noting that our L.A. Noire review session unfolded over roughly 20 hours spread across a two-day period. The review playthrough was conducted on a 60 GB launch PS3 and no freezes or overheats occurred during that time. It’s hard to gauge how isolated this issue is based on just that, but it’s at least worth mentioning.

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Adam Rosenberg
Former Digital Trends Contributor
Previously, Adam worked in the games press as a freelance writer and critic for a range of outlets, including Digital Trends…
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As is always the case with these sorts of stories, there are multiple perspectives and not all of them see things as the whistleblowers do. Disturbed by the allegations raised by those former Bondi staffers, Noire lead programmer Dave Heironymous fired off a letter to the International Game Developer's Association, which he then shared in its entirety with Gamasutra. Heironymous admits that working conditions were difficult -- really, that's nothing new for the games industry, especially during "crunch" periods -- but he believes that the allegations which have been raised are not so much meant to make things better as they are meant to see the studio "destroyed."

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Now that the warm glow of the worldwide success of L.A. Noire has begun to ebb, the backlash to the development of the game has begun. The process of developing a video game is a grueling one, as anyone that has worked in the industry can tell you. Standard 40-hour work weeks quickly turn into 60-hour weeks, weekends are sacrificed, and the crunch time leading up to a release can lead to unimaginable amounts of stress. At the best of times, these conditions can be considered harsh, but reports out of Australia are claiming that the working conditions at Team Bondi go beyond that, and border on dangerous. The management of Bondi is also said to have grated on Rockstar to the point that it will not publish Bondi's next game.
Rumors of excessively difficult working conditions at Team Bondi have been floating around for a while thanks to an anonymous Twitter source that appeared a few years back, but a recent article on IGN explaining why L.A. Noire took seven years to develop has raised more questions, and put the developer on the hot seat. In the article, 11 former Team Bondi employees spoke on the condition of anonymity, and outlining working practices a and corporate mindset which sound to be at the very least unethical, if not downright illegal. As a result, according to DigitalSpy, the International Game Developers Association (IGDA) have begun an investigation into the developer.
"Certainly reports of 12-hour a day, lengthy crunch time, if true, are absolutely unacceptable and harmful to the individuals involved, the final product, and the industry as a whole," IGDA chairman, Brian Robbins, said.
One common complaint against the management of Team Bondi was that it hired young and inexperienced staff, then worked them well beyond what anyone expected until most quit, and more staff were hired. In the seven years of development, well over 100 employees either quit or were fired, and the high attrition was an accepted part of life at the developer.
While the entire management structure was criticized, Team Bondi founder, and writer director of L.A. Noire, Brendan McNamara is singled out for his treatment of employees, and supposed mismanagement. In a follow-up article on, one former Bondi employee wrote in support of the 11 that "When Brendan came on board, it became clear that he was a huge bully with no talent, vision or management skill. But he really knew how to intimidate."
McNamara has replied that the turnover is to be expected, and that the working conditions were no worse than anywhere in the gaming industry.
"People don't work any longer hours than I do. I don't turn up at 9 a.m. and go home at 5 p.m., and go to the beach. I'm here at the same hours as everybody else is. We're making stuff that's never been made before," McNamara said. "We're making a type of game that's never been made before. We're making it with new people, and new technology. People who're committed to put in whatever hours they think they need to."
One of the complaints that repeatedly came up was that McNamara would often attempt to change small details, and would go to the programmer directly, rather than the lead in charge. The results often led to confusion.
"Often the leads weren't involved," one programmer said in the report. "If you'd talk to your lead and say, 'Hey, Brendan's making this unreasonable demand,' they'd be understanding, but they're ultimately powerless. They can't go and tell Brendan that it's not feasible, just as much as I couldn't tell him. He just won't listen to reason."
McNamara asserts that as the writer and director, plus his position as studio founder, that he retains the right to do that, and maybe he does. But the lack of a firm organizational structure, along with several other things, led to the game being repeatedly delayed, and the budget was blown past on several occasions — so much so that the original publisher, Sony Computer Entertainment Association, dropped the game.
In the spring of 2006, Rockstar took over the publishing rights. Things seemed to be going well, and the relationship between Rockstar and Bondi grew to the point that Rockstar considered incorporating Team Bondi under the Rockstar brand, but that soon changed.
“Rockstar used to be very keen on making Team Bondi something like 'Rockstar Sydney' - the more they worked with Team Bondi management, the more they came to understand that this was a terrible idea,” one source said.
As far back as 2007, Bondi continued to tell its employees that it was entering crunch time, and so mandatory overtime and weekend work days would be in effect until the release of the game. This led to massive amounts of overtime, but the wording of the contracts with salaried employees was such that it was not obligated to pay overtime bonuses until three months after completion of the project. With a seven-year development and massive attrition, that led to a huge amount of unpaid overtime.  "No overtime was officially paid in the three years and three months that I worked at Team Bondi," one former artist said.
As the project went on, and after several target dates came and went, Rockstar began to take a more active role in the development.
“Team Bondi are trying to find another publisher for their next title, but the relationship with Rockstar has been badly damaged -- Brendan treats L.A. Noire like a success due to his vision, but I think Rockstar are the ones who saved the project. They continued to sink money into L.A. Noire, and their marketing was fantastic. Without their continued support, Team Bondi would have gone under several years ago."
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The next step for Team Bondi is to release a PC version later this year. After that it will begin work on a new game — but it will have to do so without Rockstar.
Since its release in May of this year, L.A. Noire has sold 4 million copies and received general acclaim.

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