Reports emerged earlier this week that Sony was refusing to cooperate with customers requesting a refund for their Cyberpunk 2077 purchase after the video game launched with a bunch of glitches. This was despite the game’s maker, CD Projekt Red, saying a refund was possible.
Well, Sony has now performed an about-face and agreed to offer a full refund to all gamers who bought the hotly anticipated game via the PlayStation Store.
What’s more, the Japanese company has taken the surprise step of removing Cyberpunk 2077 from the PlayStation Store “until further notice.”
The confusion comes in the wake of last week’s disastrous launch of Cyberpunk 2077 in which the game was discovered to have numerous bugs and be virtually unplayable on some platforms.
Here’s Sony’s statement in full:
“SIE [Sony Interactive Entertainment] strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice. Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.”
Responding to a tweet about the situation posted by the official Ask PlayStation account, some commenters advised customers to hold onto the game and wait for CD Projekt Red to issue the fixes that it’s currently working on, while others insisted they get a refund now to show the gaming company that poor releases like this will not be tolerated.
In a statement issued by CD Projekt Red on December 14, the Warsaw, Poland-based company apologized for the disappointing launch as it set about releasing fixes. Several updates have already been rolled out, with the company promising “two large patches” in January and February.
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