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Now the bad:
Setting it up is a pain! You have to have a very specific type of wifi to be able to use the app on your phone and actually control the robots settings. If you don’t have the app you won’t be able to control the settings you can only turn it on manually and use spot cleaning and regular cleaning. The company is very responsive and helpful with the set up process since you will run into complications.
You can only use the app if you are on the same wifi as the robot, so you can’t be away from home and turn the robot on.
The robot is able to map your home, but you have no control over where it cleans and you cannot set areas off limits.
The robot will go wherever it wants to go and will get itself stuck and destroy your rugs (see video). It does not have the ability to realize it is getting stuck and stop what it is doing. It will destroy itself and your rugs before stopping.
I don’t know how well this robot would do on carpet as I have hard wood floors, but it cannot handle my shorter rugs.
Will you get a better robot for the price? Probably not. If you have only hardwood or tile floors then this is a good robot, but not being able to set areas off-limits makes using it a chore as I have to move furniture and pick rugs off the floor before turning it on.
UPDATE:
Roborock has reached out to me (I told you their customer service was good) and has offered me a side brush that will make the robot less likely to have a problem with getting tangled in rugs. They are also sending me magnetic strips that I can place beneath my rugs that will prevent the robot from going onto the rugs. All for free.
The customer service is really great and I will update when I receive the equipment to leave a review of how well it all works out :)
