My first cell phone was an original razr - worked well, did it's job, felt solid, stowed easily in a pocket, heavy, durable, a sensitive radio, and almost 2 months on a charge. That was followed by a v3 razr (only a couple weeks on a charge) when everybody went to 3g. I moved to a rural place that at&t (the last provider with 3g) did not cover, so I got an android phone (LG). It was ok but the radio wasn't sensitive enough. I put a booster on the house which helped at home but it was annoying at other places to not get a signal when others around me from the same provider were getting 2 bars. I really liked flip phones for easy storage, so when gen 2 of this phone showed up I was interested.
I waited until gen 2 because the reviews of gen 1 indicated it needed some engineering refinement. I waited until the 2022 version came out so the price would drop to what I'm willing to pay for a smartphone. I read a lot of reviews and decided I would go for this one - the big draw was Motorola hardware. I've been a ham radio operator for decades and Motorola has always made top notch radios for many industries. They're usually commercial units and too expensive for hams, even second hand. They have a long standing reputation for producing sensitive, low noise radios.
BUT, my big mistake was reading a few reviews about not buying from a third party, as they came used, so I bought one directly from Motorola instead. Their web site is the worst I've ever experienced for buying from a desktop computer. As you progress through the steps of personal info, shipping address, payment, etc, sometimes the site gets stuck and won't progress. It gets stuck if you 1) use autofill, 2) tab to go to the next field, 3) select the ship to same address checkbox. I tried this on a windows 10 box, Linux Mint box, and Linux Raspian box (please don't laugh). All problematic and no success.
I tried once again on a windows 10 laptop and typed every character, used the pad to move the mouse pointer to each field each time, double entered my address and the shipping address, then discovered my credit card was denied. Why? Because even though I never finished my purchase, they tried to put 4 pending charges of the same amount on the card, so my credit card company sensed a scam and disabled the card. I tried one more time with another card and it went through. The next day I had fun on the phone getting the first card re-enabled.
The phone arrived quickly but it was the wrong color. I didn't even open it. Their customer service is in India and I had language issues when I explained I wanted to return it for the correct one. I was passed from department to department with no resolution. 2 days later I was contacted by an American agent who took an hour to determine that yes, they were able to do an exchange but he had to check inventory.
I called customer service the next day (in India) and arranged for a return and a refund - something they had a "path" for. They sent me a mailing label via email and I mailed it back the next day.
I then bought one from Amazon. It arrived 3 days later. It's operation is a little different than other android phones and if you're used to a glass screen it will seem a little odd, but functionally it's exactly the same. What other reviewers said about it being slippery is true. Never ever set it down on a non level slick surface like wood or plastic or glass, because it will start to slide, guaranteed. It's sturdy and survives drops, like an original razr. The flip feature is really great because it's easy to stow in a pocket without being damaged. I do not use a case. What do I like best? The RADIO. I now get 3 or 4 bars where others get 2 bars. Motorola also is known for robust hardware, and this phone is heavy and solid. The sensitive part - the touch screen - is protected when folded. The front screen and back are glass. I still have to learn the front screen well, but it does indicate who is calling so I know before I flip it open to answer. I could go on - it's a great phone for making phone calls, texting, pics, etc. Don't know about gaming. It's not the most bang for the buck you can get but the build and radio make it worth it for me.
Now, back to the plot: a day later I get a call from Motorola customer service saying they don't have one in inventory but would offer me 10% off to keep it. I ignore it. Two weeks later I get an email from Motorola saying my case was closed. What? I call, and after a long phone tree/wait/have one agent call another wait/for almost 2 hours, they find out that whoever logged it in copied the number wrong and it wasn't linked to my account. Don't they have a scanner? I was still being charged on the second card. They finally figured it out, and it took them another hour to make it right. The charge was cancelled just 2 days shy of when the bill was due.
Although their customer service agents are always polite and helpful, the processes they have to follow really suck. It must be a terribly frustrating job for them. One hand doesn't know what the other is doing at Motorola. Great engineering. Don't have a clue how to handle the customer experience. This is not the fault of the workers or the divisions, this problem belongs to the CEO. That person has not set up the organization so there is a person/department responsible for the customer experience. Maybe all they are good for is the dealer experience. Seems like they make mountains out of mole hills.
A couple days ago I got another email saying my case was closed. They always ask me to reply if there's a problem or concern, but it's subject line includes "no-reply" Sheesh!
Long winded, yes. Don't make my mistake. DO NOT BUY FROM MOTOROLA DIRECTLY. Buy it here. If you don't like it send it back. No hassle, no problem. Mine arrived in perfect condition and I really like it. Folded, yes, but that's factory. Protects the plastic touch screen. The box is made for it to be shipped that way. No crooked label on front. Obviously new. Yes, I can see a little hinge fold and non flat lines as others have complained about. Doesn't mean a thing for me. Operates the same.
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Motorola - moto razr 5G 256GB (Unlocked) - Polished Graphite - PAJS0007US (Renewed) $386.13 & FREE Shipping. Details
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Works and looks like new and backed by the Amazon Renewed Guarantee
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This Item  Motorola Razr 5G | Unlocked | Made for US | 8/256GB | 48MP Camera | 2020 | Polished Graphite |  |  |  |  |  | |
| Price | $558.72 | -29% $499.99 List: $699.99 | -52% $479.99 New Price: $999.99 | $999.99 | $999.99 | $999.99 |
| Delivery | Get it as soon as Friday, Apr 26 | Get it as soon as Thursday, Apr 25 | — | Get it as soon as Thursday, Apr 25 | Get it as soon as Thursday, Apr 25 | Get it as soon as Thursday, Apr 25 |
| Customer Ratings | ||||||
| Fingerprint reader | ||||||
| Battery life | ||||||
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| Screen quality | ||||||
| Value for money | ||||||
| Sold By | Amazon Warehouse | Amazon.com | Cellmigo | Amazon.com | Amazon.com | Amazon.com |
| display size | 6.2 inches | — | 6.9 inches | 6.9 inches | 6.9 inches | 6.9 inches |
| memory capacity | 256 GB | 8 GB | 256 GB | 256 GB | 256 GB | 256 GB |
| model name | Razr | Motorola razr 2023 | Motorola razr+ 2023 | Motorola razr+ 2023 | Motorola razr+ 2023 | Motorola razr+ 2023 |
| operating system | Android 10.0 | Android 13.0 | Android 13.0 | Android 13.0 | Android 13.0 | Android 13.0 |
| connectivity tech | NFC, Wi-Fi, Bluetooth, USB | Bluetooth, NFC, Wi-Fi, USB Type C | Bluetooth, NFC, Wi-Fi, USB Type C | Bluetooth, NFC, Wi-Fi, USB Type C | Bluetooth, NFC, Wi-Fi, USB Type C | Bluetooth, NFC, Wi-Fi, USB Type C |
| display type | OLED | OLED | OLED | OLED | — | OLED |
From the manufacturer
Iconic, flippable design meets 5G speed in the new motorola razr.
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Perfectly pocketableRevolutionary material allows the gorgeous 6.2” OLED display to fold in half, fitting comfortably in your palm or pocket. Precision-crafted metal and glass add a modern look to the iconic design. |
Interactive Quick View display.Stay connected even while the phone is closed—reply to messages, skip songs, get directions, and more. Natural navigation, easily view notifications, and access apps and shortcuts with a swipe. |
48 MP camera with OIS.Capture sharper, more vibrant photos with the 48 MP main camera that uses OIS and Quad Pixel technology to deliver 4x better low light sensitivity. Plus, razr comes loaded with 8GB storage and 256GB of memory. |
5G compatible with ATT, TMO, and Sprint 5G network now.
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Really flipping fast 5GDownload your favorite movies in minutes on the next-gen wireless network. Ready for 5G on other select networks dependent on availability. 5G service plan and 5G network coverage required; 5G networks in select areas, with expansion opportunities on select 5G networks going forward, dependent on the carrier. Contact your service provider for details. |
All-day battery.Go a full day without recharging your razr. When it’s time to refill, TurboPower gives you hours of power in just minutes of charging. Actual battery performance will vary and depends on many factors including signal strength, and network. |
4G Global Unlocked: use on any carrier.GSM / CDMA Google Android Smartphone Compatible with all major U.S. carriers, including Verizon, AT&T, Sprint, and T Mobile. It also works with prepaid carriers, including Cricket Wireless, Metro by T-Mobile, Simple Mobile, Total Wireless, Tracfone, Net10, Mint, Tracfone, and H2O. |
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| RAZR (USA-2020) | Motorola Edge (USA-2020) | Moto G Stylus (USA-2020) | Moto G Power (USA-2020) | Moto G Fast (USA-2020) | Moto E (USA-2020) | |
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| Customer Reviews |
474
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2,213
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6,649
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9,940
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3,747
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3,544
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| Price | $558.72 | $249.00 | $299.99 | — | $174.88 | $159.99 |
| MODEL YEAR | 2020 | 2020 | 2020 | 2020 | 2020 | 2020 |
| GLOBAL UNLOCKED | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| REAR CAMERA | 48MP Quad Pixel for 12MP output, f/1.7 aperture, 1.6μm pixel size, OIS | 64MP sensor, 16MP ultra-wide angle with Macro Vision, 8 MP telephoto lens, 4K video | 48MP +2MP macro +16MP wide/depth | 16MP +2MP macro +8MP wide/depth | 16MP + 2MP Macro Vison + 8MP Ultra-Wide Angle | 13MP, f/2.0, PDAF, 1.12um pixels, LED flash |
| FRONT CAMERA | 20MP Quad Pixel, f/2.2 aperture, 1.6μm pixel size | 25MP Quad Pixel | 16MP with Quad Pixel | 16MP with Quad Pixel | 8MP, f/2.0, 1.12um pixels, Display Flash | 5MP, f/2.0, 1.12um pixels, Display Flash |
| DISPLAY | Main: Foldable 6.2" pOLED HD+ (2142x876p) | 6.7" OLED, FHD+ (2340×1080),19.5:9 | 6.4” Full HD+ Max Vision | 6.4” HD+ Full Max Vision | 6.4” HD+ Max Vision 720 x 1570 | 6.2” HD+ v-notch 720 x 1560 |
| PROCESSOR | Qualcomm Snapdragon 765G Adreno 620 GPU | Qualcomm Snapdragon 765 with 2.4GHz octa-core | Qualcomm Snapdragon 665 with 2.0GHz octa-core | Qualcomm Snapdragon 665 with 2.0GHz octa-core | Qualcomm Snapdragon 665 with 2.0GHz octa-core | Qualcomm Snapdragon 632 with 1.8 GHz octa-core |
| MEMORY | 8GB + 256GB | 6GB + 256GB | 4GB + 128GB | 4GB + 64GB | 3GB + 32GB | 2GB + 32GB |
| BATTERY | 2800mah | 4500mAh | 4000mAh | 5000mAh | 4000 Ah | 3550mAh |
| FINGERPRINT SENSOR | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| AUDIO | Bottom-ported loudspeaker | Dual stereo speakers tuned by Waves | Stereo Speakers tuned by Dolby | Stereo Speakers tuned by Dolby | Bottom-ported loudspeaker with smart PA outputs | Single Speaker |
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Moto RAZR 5G unboxing and initial review
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RAZR Unlocked 5G | Durability Video | 8/256 GB
Motorola
Reviews with images
Razr: Not better than your phone, just swankier.
So just like the reviewer before me, when I opened the box the clamshell was closed and the sticker was lazly hanging on to the outer screen. 'Rushed' would be the word I would use to describe how it looked if speaking to a blind man. But no scratches, dents or fingerprints. According to the Motorola unboxing the Razr is upright and presented nicely, not hastily thrown in a box and shipped.As for the phone itself: Awesome. I am so far happy with my purchase. I preferred this color over the the blush and mercury (att only) because those colors look 2 tone. Meaning, top half (second screen) is different color than the body. This graphite color blends in nicely with it's black top half.Call quality has been great so far. At the other end they told me they could hear a definite difference (galaxy s9). I also got to do a video conference, smooth baby smooth. Thankfully I did not misplace the usb to 3.5 jack.....yetThe phone feels a little stiffer (opening clamshell) than what I was picturing in my head. I thought back to the days of the V3 and this 5g version flirts with feeling. Genie, I wish for this to have a ui option that looks like the old V3 layout when making a call..Genie,Christina?? Update: I found it.I like having a satisfying [snap] when I end a call. I don't get that from [push the red button].It is like those new Chevy BelAirs that you can only get from certain mechanic shops. New chassis, modern technology, old great lines body style. This phone is made to kick up the nostalgia and it will 'roadhouse' kick you and everyone around it. That is...if you had a Razr 15 years ago. But so far, I have been given complements and younger people want to know more information on the second screen; when they see me typing and watching YT on it.Battery: I've only had phone for a few hours. Would it be nice, yes but I rate it 'eh, don't bother me'. If your a heavy user, check the professional reviewers.Setup was easy however I did not finish it yet. I'm like mostly through it. Android 10 is easy to work with. Cradling the phone in my hand(s) feels nice while I type (or swipe) on the keyboard. FP scanner integrated into Motorola symbol is a nice and refreshing touch.Pictures: The first is the speed test. 6pm on a Monday in Vegas. 5gE. The others are some taken around town. No filters, just normal and pro mode. I did try 'enhance' on one and crop photo on two. I am not a picture guy so again try a professional review if that's your thing. Oh an animated smiley face on the second screen is a nice little touch.Scrolling: You can feel a little divot/bump/indent when your finger hits the middle of be the screen but it's barely noticeable unless you want to find it.Thanks for reading, AMA if your on the fence.
Top reviews from the United States
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Reviewed in the United States on January 22, 2023
Size: 256GBColor: Polished GraphiteVerified Purchase
Reviewed in the United States on February 10, 2023
Size: 256GBColor: Polished GraphiteVerified Purchase
Reviewed in the United States on October 30, 2022
Size: 256GBColor: Polished GraphiteVerified Purchase
Reviewed in the United States on November 25, 2022
Update 12/21/22
Just another bought one and it had bubbles on the screen and same problem with the hinge. I love the phone so I return and buy again, but returning it is the pain in the ass (taking 3-5 weeks). Hopefully this time I will get the good one 🙏
Size: 256GBColor: Polished GraphiteVerified Purchase
Great phone, good to have the Razr back!!!
Reviewed in the United States on November 25, 2022
Good to have Razr back. The feel and the look are great. And the flip style makes it better when your pocket is too small. The battery is good not bad as other reviewers. The only problem I have that the hinge not strong enough to open the phone or close it properly. When I close I have to push it down, open I have to pull it all the way out. So I will exchange or return it.Reviewed in the United States on November 25, 2022
Update 12/21/22
Just another bought one and it had bubbles on the screen and same problem with the hinge. I love the phone so I return and buy again, but returning it is the pain in the ass (taking 3-5 weeks). Hopefully this time I will get the good one 🙏
Images in this review
Top reviews from other countries
Daniel Sanchez
Excelente diseño
Reviewed in Mexico on April 6, 2023Size: 256GBColor: Polished GraphiteVerified Purchase
