Yelp: Food, Delivery & Reviews 12+

Fat Rosie’s in Schaumburg, IL

April 17, 2024 I went to Fat Rosie's in Schaumburg with a friend to celebrate my birthday.
We ordered the $45 steak, shrimp, and salmon platter for two. Our waitress asked how our food was, and we replied that we weren't impressed. The steak and shrimp were too chewy and the salmon was dry. It was served on one platter with no serving spoons, and we weren't given two separate plates.
Soon we were visited by the manager, Luis Lopez. Luis asked what he could do to make it better. He was very interested in making our experience memorable and pleasant. He ordered more steak for us, and kept coming back to check if it was better. Since it was my birthday, he offered us a free dessert and had it delivered with the celebratory birthday song.
He came back to ask if our experience was better, and seeing that
we weren't really all that happy with our experience, Luis offered us a strawberry tres leches cake.
We said it wasn't necessary, but it was important to Luis to make sure we left happy.
I cannot ever remember a manager going out of his way to please his customers the way Luis did. We left the restaurant feeling like we were very important to him and knowing he did all he could to make our dining experience enjoyable.
It would be amazing if all managers had as much concern for their patrons as LUIS LOPEZ had. He was truly outstanding.
Because of Luis I gave Fat Rosie’s 4 stars.

Sincerely,
Ann Marie

Loved this app but now the useless red dot

I use this app a lot. It’s great to look for local places for good food and other services. If I hear about a place through friends, social media, the news etc I bookmark places in other cities and countries I’ve never been to in case I find myself passing through that town and have a bookmarked spot to check out even before I’ve ever been there. But now there is the useless red dot notification. Is it there because someone liked my review? Sent me a message? Gave me a thumbs up? Nah. It’s there because someone at Yelp suggested they add it to the interface to make us click into the app. Yelp added a red dot notification telling me that a review I posted is uh being looked at sometimes. Facebook figured this out many years ago and now Facebook shows red dots all over the place even though it does not indicate that someone has directly interacted with one of my
posts nor sent me a message. So Yelp has followed suit a decade+ later by adding a red dot notification. To turn it off takes a few clicks into the app and it’s the most annoying fake feature that is not even a feature and Yelp should be ashamed of themselves.

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