Ecobee service restored after being down for a few hours

Good news for Ecobee customers: Your service is now restored.

Smart home vendor Ecobee had experienced a major server and web site outage for a couple hours Thursday, disrupting services across the country to its mobile apps and products with Alexa and SmartThings integration. Ecobee reported that they were back up and running at about 5 p.m. PT.

The outage was reported by hundreds of users on Twitter and Outage.Report, and confirmed in several Ecobee tweets responding to individual complaints. The outage apparently lasted about two and a half hours and appeared to have been resolved by late afternoon Pacific Time.

“Not able to use Alexa with ecobee and cannot use the app either when I open the app and check connected devices nothing shows up. When I run a ping test on the ecobee it shows it is getting out to the internet,” user David Cruse wrote on Outage.Report.

Ecobee’s tweets repeated what appeared to be a canned response:  “We’re busy bees working on a server outage. Your ecobee and settings will continue to work but you may experience difficulty logging in or using the app. We’re working hard to get everything up and running as soon as possible. My apologies for the inconvenience!”

ecobee outage tweet

Ecobee’s web site, meanwhile, displayed a message saying “We’re working on some improvements at the moment. Don’t worry, we’ll be back up and running in no time!”

A tech support representative at Ecobee’s Toronto headquarters confirmed the outage. Contacted by phone at about 3:35 pm PT, tech support rep Felipe Torres said the outage had begun about two hours earlier, and was proving difficult to fix. “Typically it doesn’t last that long,” he said. “We can’t access anything right now.”

A SmartThings tweet that also responded to complaints suggested that Ecobee users check for updates on Ecobee’s status page, but the page shed little light on the problem. A post at 6:50 pm ET read, “We’re experiencing an elevated level of errors and are currently looking into the issue.”

Ecobee’s Outage.Report page indicated that users have reported scattered outages over the last few months.

Ecobee is best known for its smart thermostats, which compete with Nest’s. More recently Ecobee has launched its Switch+ smart light switches. The smartphone apps affected by the outage manage Ecobee’s products, and some also have built-in Amazon Alexa support.

Updated at 7:30 p.m. to note that Ecobee’s service is now restored.


Best deals for smart home plugs that control your lights and appliances

Smart hubs and speakers play central communication and management roles in your home, but smart plugs let you add lights and appliances to your system. Any smart plug you buy must support one feature or anything you plug in stays dumb.
Movies & TV

Do you have questions about Hulu? We’ve got answers

Not sure which Hulu subscription is right for you? We're here to help. This is your complete guide to Hulu and Hulu with Live TV, including content offerings for each service, pricing, internet requirements, and more.

Jam out in style with the 25 best playlists on Spotify

Music is the world's most potent drug, and the best playlists on Spotify will make you catch feelings. We've scoured the service for its top collections, and brought them together in one place -- for you.
Movies & TV

HBO Go vs. HBO Now: Which streaming service is right for you?

If you're looking to get access to HBO, you might be comparing HBO Go and HBO Now. We break down the differences between the twin streaming services and see how they compare to one another.
Smart Home

This device detects when your pet is at the door and opens it for them

Tired of waiting for your dog to come inside, or running home in the middle of the day to let your four-legged friend out? Wayzn automatically opens sliding doors for your dog and gives you remote control.

Get electronics gifts for high-tech homes for under $100 with these deals

The holiday season is in full swing with Christmas just around the corner. New deals on interesting, fun, and practical electronic gifts under $100 from major online retailers can convert last-minute shoppers to savvy bargain hunters.
Emerging Tech

Awesome Tech You Can’t Buy Yet: Booze-filled ski poles and crypto piggy banks

Check out our roundup of the best new crowdfunding projects and product announcements that hit the web this week. You may not be able to buy this stuff yet, but it sure is fun to gawk!
Smart Home

Put away that sponge and let us help you pick the best dishwasher for your buck

Tired of doing dishes by hand? Take a look at our picks of the four best dishwashers currently available and let a machine do the dirty work for you. They’ll do a much better job, anyway.

Canary home security company sued over $10 monitoring fee

A class-action lawsuit claims home security startup Canary offered free monitoring features to entice people to purchase their cameras, then started charging a monthly fee to continue using them.
Smart Home

Find good gift ideas with these small kitchen appliance deals on Amazon

Small kitchen appliances are favorite holiday gifts to give and to receive and that doesn't only mean an Instant Pot. We found excellent deals on Amazon for blenders and espresso makers plus a highly rated sous vide machine.
Smart Home

Never crawl under the tree again! Alexa, turn on the Christmas tree lights

Did you know you can make your Christmas tree smart, just like many of the other electronics and gadgets in your home? You can even create routines involving your tree. Here’s how to make a smart Christmas tree this holiday season.
Smart Home

LG will announce partnerships at CES to help give you a smart kitchen

LG is announcing a number of partnerships that will help make kitchen appliances even smarter. It is working with Drop, the makers of Kitchen OS, to create a unified kitchen experience that will make cooking easy.
Smart Home

Starbucks teams with Uber Eats for delivery from 2,000 of its U.S. stores

Starbucks has teamed up with Uber Eats to offer customers deliveries from almost a quarter of its stores in the U.S. The major expansion launches early next year, making life even easier for fans of the coffee giant.

Amazon Fire Deals: Tablets, TVs, and TV controllers in stock and ready to ship

Last-minute shoppers, and anyone seeking good deals on Amazon Fire products, are in luck. There's still time to order Fire Tablets, Fire TVs, and Fire media players, Fire CVRs, and Alexa-voice-compatible Fire remotes for Christmas delivery.