Skip to main content

How to fix the Nanoleaf unreachable error

Nanoleaf makes some of the most popular smart lights of 2023. From light bulbs and LED strips to colorful geometric tiles and more, the company has a lighting solution for every inch of your smart home. Setting up Nanoleaf products is just as simple as you’d expect – although every so often you might notice that your Nanoleaf accessories are unreachable.

Difficulty

Easy

Duration

15 minutes

What You Need

  • Nanoleaf device

  • Owner's manual (optional)

  • Smartphone with companion app

If you’re getting this pesky error, here’s how to fix the Nanoleaf unreachable error and get back to illuminating your home.

Nanoleaf Essentials A19 3-Pack of bulbs in living room.
Image used with permission by copyright holder

How to fix the unreachable Nanoleaf error

After installing your Nanoleaf item, you might get a notification on your smartphone that the device is “unreachable.” When this happens, you won’t be able to access it remotely, and many of its features are effectively disabled. Thankfully, there are a few easy ways to fix this problem.

Step 1: The first thing you’ll want to check is that you are on the same Wi-Fi network as your product. Simply check your smartphone’s Wi-Fi settings to ensure you’re using the same one you synced your Nanoleaf product to. Do this, and the unreachable error should resolve itself.

Step 2: If that doesn’t work, you can try power cycling your router (that is, turning it off and back on), or unplugging your Nanoleaf product and plugging it back in.

Step 3: If none of the above work, you might need to delete the product, reconnect it, and perform a firmware update.

Nanoleaf Shapes Hexagon on a wall.
Image used with permission by copyright holder

How to update Nanoleaf firmware

Updating your Nanoleaf firmware is a bit more involved than the other solutions to the “unreachable” problem, but it’s still not too terrible. Here’s what you’ll need to do:

Step 1: First, you’ll need to remove the device from your Nanoleaf app. This can be done by selecting the More tab at the bottom of the screen and entering the My Devices submenu. Press and hold on the device you’d like to select, then press the Delete button.

Step 2: Next, reconnect the product following the instructions provided by your owner’s manual.

Step 3: Once you’ve reconnected the product, dive back into the More menu and select Firmware Updates.

Step 4: Select the product you’d like to update, then follow the steps on the screen to finish the process.

Step 5: If you’re still having trouble, be sure to check out the official Nanoleaf Helpdesk for more details.

Editors' Recommendations

Jon Bitner
Jon Bitner is a writer covering consumer electronics, technology, and gaming. His work has been published on various websites…
Here’s how to throw a killer Halloween party with your smart home
spooky halloween lighting haunted house

The spooky season is almost here, and if you’re worried about throwing the perfect Halloween party, consider using your smart home to do the heavy lifting. Common smart home gadgets such as motion sensors, light bulbs, and smart plugs make it easy to pull off a horrifying Halloween party for your guests. From assisting with your playlist and movie selections to creating a chilling ambiance, here’s a look at all the ways your smart home can help you throw a killer Halloween party.
Use motion sensors to trigger spooky sounds
Have a smart home security system? Then you can probably rig up your motion sensors to play a spooky noise. It doesn't necessarily have to be a motion sensor, either -- your smart camera can trigger other devices in your smart home when it detects motion.

Just place a speaker on your porch, perhaps tucked away behind a pumpkin or a bit of straw. When a group of unsuspecting kids shows up to ask for candy, they set off the motion sensor on the camera, which triggers the speaker to play the sound of a zombie's moan or the cackle of a witch. Bonus points if you set up an animatronic hand to rise up out of the straw.

Read more
How to create spooky Halloween effects with smart home lighting and sound
spooky halloween lighting haunted house

Smart home technology has expanded dramatically over the past few years, and there’s no shortage of cool tech available to help you with your holiday decorations. Halloween is a particularly great one for smart home gadgets to help with, as you’ll find a variety of products available that create unique lighting and sounds -- as well as a few ways to tweak them to create a spooky atmosphere.

With so many products up for grabs, it can be difficult to figure out where to start. If you need some help sifting through all the options, here’s a look at which smart home devices are best for Halloween -- and how they can make your home the talk of the neighborhood.
Light it up

Read more
Nanoleaf reveals four new Matter devices, including two smart lamps
nanoleaf reveals matter smart lamps cono lamp

Nanoleaf has been a big proponent of Matter, with a couple of products in its Essentials lineup already supporting the interoperability standard. The company today announced it’s expanding its selection of Matter-enabled smart home gadgets with four new products -- two of which are members of the Essentials lineup, while the other two are stylish table lamps designed in collaboration with Umbra.

The Nanoleaf Essentials Matter GU10 and Recessed Downlight are the two products joining the existing Essentials catalog. Both work with Matter over Thread, allowing users to access millions of colors, Schedules, and Scenes. The Downlight is of particular interest, as it features a slim design that should easily fit existing cutouts for 4-inch recessed lights.

Read more