Jawbone offers full refund for UP wristbands due to performance issues

By Mike Flacy Published December 8, 2011

JAWBONE-UP-BANDS — Image used with permission by copyright holder

According to an announcement posted on the company site by Jawbone CEO Hosain Rahman, the Jawbone UP fitness accessory is being pulled from the market and the company is offering a refund to anyone that has a malfunctioning UP device. All UP devices are eligible for the refund, even UP wristbands that were given as gifts. The “No Questions Asked” program uses the serial number on the device to register for the refund and doesn’t require a physical return of the faulty hardware. Owners of the UP wristband within the United States will receive a cash refund of $109.43 or they can opt for $150 in Jawbone store credit to redeem for other devices made by Jawbone. The refund must be claimed between December 9 and December 31 2011. Once the refund is verified and approved by Jawbone, UP owners can expect to see the money or credit within four to six weeks.

Current owners of the UP device should go to the main refund page if their device is malfunctioning. Jawbone has pulled all UP devices from retail outlets and the company doesn’t plan to release the UP device again until all faulty electronics are fixed. Specifically, Rahman indicated that the bands lose the ability to hold a charge due to two specific capacitors within the device. There’s also a second issue with the band’s hardware that makes syncing the band problematic. Jawbone was quick to emphasis that there’s no safety issue with the bands, only performance related problems.

Recommended Videos

The company did not release a date when the Jawbone UP would be available again. The Jawbone UP is designed to be wore on a wrist at all times and works together with a smartphone application to track fitness goals. The device tracks motion and it able to differentiate between exercise and sleep. Users can join other Jawbone UP owners in tracking fitness goals and encourage each other along the way. The device retailed for approximately $100 before being pulled from the market.

Topics

Contributing Editor

By day, I'm the content and social media manager for High-Def Digest, Steve's Digicams and The CheckOut on Ben's Bargains…

Smart Home

This Keurig coffee maker is nearly half-price after a $70 discount

The Keurig K-Classic on a counter.

For those who are planning to buy a coffee maker, we highly recommend checking out Keurig deals, especially this one from Amazon: the Keurig K-Classic for only $80, following a limited-time discount of $70 on its regular price of $150. There's no telling how long you've got before you miss out on the savings, so if you're interested in this coffee maker and you want to get it for nearly half-price, you're going to have to complete your transaction for it as soon as possible.

Why you should buy the Keurig K-Classic coffee maker
If you need coffee to wake up in the morning and get through sluggish afternoons, then you're going to want a coffee maker in your kitchen or home office. You can't go wrong with the Keurig K-Classic, which uses the brand's K-Cup Pods to make different types of coffee. There's no need to grind the coffee beans yourself, or to create the mixtures by hand -- just pop the K-Cup Pod into your Keurig K-Classic, choose between cup sizes of 6 ounces, 8 ounces, or 10 ounces, and your coffee will be ready in less than a minute.

Smart Home

The Dreame Z1 Pro Robotic Pool Cleaner takes the hassle out of pool maintenance

the dreame z1 pro robotic pool cleaner takes hassle out of maintenance img 6328

Robot vacuums are out. Robot pool cleaners are in (the deep end). In addition to the noteworthy Dreame X50 Ultra, the company has introduced the Z1 Pro robotic pool cleaner. At first glance, it looks like the world's bulkiest robovac. With large treads instead of wheels and dual brushes on the front, the Z1 Pro looks like a cross between a tank and spaceship.

There's a reason it's significantly larger than household bots, though. Navigating through the water is more difficult from a physical standpoint, but it's also trickier for the navigation system. The Z1 Pro utilizes a combination of ultrasound, 3D structured light, and infrared to make its way through the depths, but what stands out most is its ability to handle elevation shifts. Early models of robot pool cleaners struggled with dips in the floor of the pool, but the Z1 Pro can clean not just the floor but also the walls (by literally climbing them) and the surface of the water. It will float atop your pool and act as a skimmer, too.

Smart Home

Robotic pool cleaner with jaw-dropping 15-hour battery life revealed at CES 2025

iGarden TurboX Master

Tech company iGarden revealed several new products at CES 2025, but the TurboX and TurboX Master robotic pool cleaners were undoubtedly the most exciting. Both are designed to make pool maintenance effortless -- but it’s the TurboX Master and its staggering 15-hour runtime that stood out from the rest of the iGarden lineup.

The iGarden TurboX Master is expected to launch in April, and it’s poised to make waves in the robotic pool cleaner marketplace. While most products can only run for a few hours before needing a recharge, this one can clean for 15 hours before running out of juice. In fact, iGarden says it holds the Guinness Record for the longest continuous operation of a robotic pool cleaner. This is due to its unique AI-inverter technology, which results enhanced battery efficiency without skimping on a premium clean.