Ring’s Doorbell Pro accidentally sent video of other homes to unsuspecting users

If the dawn of smart home technology has left you skeptical of its inherent helpfulness, then a recent blunder from the smart doorbell company Ring certainly won’t do much to build any faith.

Over the past several weeks, owners of the Ring Doorbell Pro reportedly received notifications (with video and all) of homes that were not their own. In other words, users were getting front row seats to someone else’s supposedly secure video feed directly on their own smartphones. As expected, this gaffe has ruffled a few feathers of those using the product, rightfully calling into question the company’s built-in security.

When Ring expanded its lineup of smart doorbells earlier this year, it wasn’t hard to see the benefit of having a doorbell with a built-in camera. Considering most people spend upwards of 40 or 50 hours a week toiling away at work, they can’t always be home to see who stops by. Be it a neighbor simply coming over to say hi or a postman dropping off that box of Amazon Prime goodies you’ve been waiting for, there’s no shortage of reasons why one would desire a live camera feed of who comes to their front door. But looking in on a stranger’s home? Not exactly.

“Security is at the core of our company and this is something Ring takes very seriously,” Ring brand manager Yassi Shahmiri told Android Central. “We use random numbers to generate a call ID from Ring products. We did a very robust Beta test of the new Ring Video Doorbell Pro on experimental software, and when we moved it out of Beta for the commercial launch, some customers’ numbers were in two different databases.”

Shamiri goes on to say that due to the two databases, call ID numbers were “overwritten,” allowing for some video recordings to show up on other users’ devices. Despite the error, Ring says this overlapping of IDs created fewer than 10 occurrences of errant video, out of roughly 4 million calls per day and “84 million calls in total.” Currently, the company says it’s in the process of accurately merging its existing databases which (in theory) would completely erase chances of something like this happening again.

Product Review

Ring Video Doorbell 2 is the simplest entry into a smarter doorway

The Ring Video Doorbell 2 may lack the style and sophistication of premium door-dingers, but few can match its simplicity and versatility. The device, available in both wired and wireless configurations, is easy to set up and adds instant…
Buying Guides

Block the outside world, tune into your own with the best in-ear headphones

Over-the-ear headphones offer top-flight sound, but they're not so easy to take along with you. If you're looking to upgrade your portable sound, check out our favorite in-ear headphones -- there's a model for every user and every budget.
Smart Home

Ring security camera catches man licking the doorbell for hours

A family in Salinas, California had their Ring camera capture something pretty unexpected: a man licking the doorbell outside of their home for more than three hours. The incident took place around 5:00 a.m.
Smart Home

Here’s everything Amazon and its partners announced for Alexa at CES

Amazon Alexa is rocking CES 2019. After selling millions of Echo and Dot smart speakers during the 2018 holiday season, extending its reach everywhere, Amazon has announced a ton of new partnerships with device manufacturers.
Deals

Amazon drops prices on Roomba robot vacuums by up to $150

Amazon is offering discounts on iRobot Roombas and other robot vacuums to help you get a leg-up on those chores. We've rounded up the best deals available now and put them all in one place.
Smart Home

Speed up cooking with one of the best pressure cookers on the market

Not all pressure cookers are created equally. You have to choose between stovetop cookers, multicookers, canners, and even microwave cookers. Our pressure cooking buyer's guide includes our picks for the best in each category.
Emerging Tech

CES 2019 recap: All the trends, products, and gadgets you missed

CES 2019 didn’t just give us a taste of the future, it offered a five-course meal. From 8K and Micro LED televisions to smart toilets, the show delivered with all the amazing gadgetry you could ask for. Here’s a look at all the big…
Smart Home

Brew it fast, hot, and flavorful with our favorite coffee makers

Whether you're looking for a simple coffee maker to get you through the morning or a high-end brewer that will impress your taste buds and your friends, you'll find some of the best coffee makers around on this list.
Smart Home

This just in: Alexa can now deliver the news like a professional newscaster

The Amazon Alexa team has given Alexa a newscaster voice that improves the way she delivers the news and reads Wikipedia articles, making the smart assistant easier to understand.
Smart Home

GHSP makes a (back)splash with its touchscreen concept kitchen

One of the coolest concept kitchens from CES 2019 came from GHSP. It created a backsplash entirely made of touchscreens. That means the control panel for your kitchen is accessible no matter where you are.
Product Review

Kwikset Kevo Contemporary review

Tired of carrying around keys? Make keyless entry so easy that all you have to do is have your phone nearby to open the door. It’s a little pricey, but sleek lines and simple features make the Kwikset Kevo Contemporary a great choice for…
Smart Home

Airbnb says sorry to guest for how it dealt with undisclosed security camera

An Airbnb guest recently found a surveillance camera in his rental apartment that hadn't been properly disclosed in the listing. The firm admits its initial response to the guest's complaint was poor, but has since made amends.
Health & Fitness

In search of the fountain of youth, beauty companies turn to tech

Beauty tech is a fairly new concept, but at CES 2019, companies such as Olay, L’Oreal, and Neutrogena were fully embracing it with all kinds of gadgets that promise to give you glowing skin.
Smart Home

Thinking of buying an Instant Pot? Here's what you need to know

The Instant Pot is a powerful kitchen appliance that does everything from pressure cook to to slow cook to steam. Heck, you can even make yogurt in it. Here's all you need to know about the magic device.