When users tried to reset their account passwords, they were confronted by Apple’s iForgot page and a message that read, “Your request could not be completed at this time.”
While no one is entirely sure as to the root cause of the issue, it looks like most of the people who have experienced the problem have their two-factor authentication turned on. This is made all the more frustrating by the fact that Apple Support cannot reset passwords manually for those with TFA enabled (ironically enough), but if all else fails (which quite possibly, it will), you can request account recovery. That said, Apple notes, “It might take a few days — or longer — depending on what specific account information you can provide to verify your identity.”
The same problem also appears to be plaguing a few folks running the iOS 9.3.2 release as well as the iOS 9.3.3 beta, so maybe it’s not completely the iOS 10 beta 2 that’s to blame. All the same, if you’re thinking about testing the iOS 10 beta, you may want to think again, as it looks like it’s still rather buggy.
The full rollout of the latest iOS is expected to be released this fall, and you can check out everything we know about the release here.
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