Skip to main content

AT&T earns top marks among wireless peers in recent J.D. Power surveys

AT&T, the second-largest mobile carrier in the United States, has something to gloat about. On Thursday, it announced that it received top marks in two recent J.D. Power studies.

The company performed well in the area of purchase experience. It’s the eighth time in a row AT&T has distinguished itself in the J.D. Power 2017 U.S. Wireless Purchase Experience Study, and the first time it’s outscored the industry average and closest competitor by 14 points.

Recommended Videos

Separately, it received outstanding marks in last month’s J.D. Power’s Wireless Customer care rankings for the second time in a row.

“Customers have spoken. And we are thrilled with what they had to say,” CEO Glenn Lurie said in a press release. “Add that to our recent award for wireless customer care and that means we swept J.D. Power’s [studies] among full service providers. Simply put, this means AT&T is providing a great overall experience when you shop with us.”

The good news comes at a time when AT&T’s mainstay businesses face challenges. In January, a report by Cowen and Company Equity Research found that the carrier lost more subscribers on a quarterly basis than any other American carrier. And the company has lost postpaid phone subscriptions in the last eight consecutive quarters.

Strategic shifts may help to turn around the trend. AT&T’s become the top provider of in-car connectivity, with more than 10 million cars on its network across some 22 brands. The company’s recently broadened support of internet of things (IoT) products, which comprise home appliances, drones, and wearable devices. And the carrier, which owns satellite television provider DirecTV, is in talks to acquire Time Warner for $85.4 billion. Assuming the effort isn’t stonewalled by the U.S. Federal Communications Commission, the deal is expected to be approved by both parties this week.  

In an interview with Digital Trends earlier this year, Laurie stressed that AT&T was focused on “entertainment first” and connectivity second. “I respect my competitors,” he said, “[but] we’re not just a wireless company.” He underlined his belief that DirecTV Now, an a la carte television service that streams cable channels to digital subscribers, represents the future of entertainment. “It’s very well-priced,” he said. “You want content to come with you.”

Kyle Wiggers
Former Digital Trends Contributor
Kyle Wiggers is a writer, Web designer, and podcaster with an acute interest in all things tech. When not reviewing gadgets…
Nothing Phone 3 will be a true flagship and that means iPhone money
Nothing Phone 3a

The Nothing Phone 3 is set to launch this summer. Now, we have some indication of its price, and yes, it will cost you.

Android Authority explains that CEO Carl Pei has confirmed that the Nothing Phone 3 will be the company’s “first true flagship smartphone.” As such, it will have a flagship price: approximately 800 pounds or nearly $1,000. The Nothing Phone 2 was priced at between $599 and $799, which would be a significant increase.

Read more
This Android update could stop your phone being stolen
Android 16 logo on Google Pixel 6a standing on a table.

Google wants to make Android phones more secure from thieves and this new update may do exactly that.

Google has announced that it is working to offer enhanced factory reset protections on Android phones from later this year.

Read more
Apple Maps will now help you dine at the finest with a side of golfing
Details of a Michelin star food outlet in Apple Maps.

If you’ve ever felt like dining at only the crème de la crème of food establishments in your neighborhood, Apple Maps just built the right system for you. And to go with it, if you’re in the mood for some calorie burnout through golf, the service got you covered on that front, too.

Apple has inked a deal with MICHELIN Guide and The Infatuation that will let users find and get insights about Michelin-starred restaurants on the mapping and navigation platform. “Users can now view and search for MICHELIN-starred, Green Star, and Bib Gourmand restaurants — along with MICHELIN Key hotels — starting in the U.S,” says the company.

Read more