Skip to main content

Buying a 5G phone? Here are 2 reasons it should be a Samsung one

When it comes to getting the best 5G phone, Samsung is officially at the top of the list. At least, that’s what respondents to the American Customer Satisfaction Index (ACSI) survey have to say about the increasingly popular smartphone brand.

Samsung shared the news today that it’s taken the top spot for customer satisfaction in the ACSI survey, which measures how consumers feel about their mobile devices regarding “product quality, service repair, mobile app reliability, and warranty coverage.”

Samsung Galaxy S23 Ultra in Sky Blue, seen from the back.
Andy Boxall / Digital Trends

Beyond customer satisfaction, the ACSI also ranked Samsung in first place for its “perceived value among overall brand comparisons” and for having the best 5G phones in “overall quality, product quality, and service quality.” That last category refers to the caliber of Samsung’s technical support, repair services, and warranty coverage, not the quality of 5G service, which can vary widely depending on your carrier and where you live.

According to Samsung’s own research, potential customers consider technical support and durability to be the two key factors when shopping for a new smartphone; 73% of consumers surveyed cited technical support as one of the most important things to consider when purchasing a new smartphone, while 89% said that durability was also essential.

The ACSI survey is considered one of the leading ones in analyzing consumer satisfaction with some of the most common products used today. In this case, the ACSI Cell Phone Manufacturer Study ran from April 2022 to March 2023, collecting responses from over 4,000 U.S. consumers who had recently purchased a new mobile device.

Samsung’s service and support

Samsung

In the company’s press release, Mark Williams, vice president of customer care for Samsung Electronics America, credited the high level of consumer satisfaction to the company’s robust support network, noting that the recognition by ACSI is “a testament to the investments Samsung has made to provide consumers value – in the products we manufacture and the convenient, expert customer care we offer.”

Samsung boasts over 10,000 Samsung Mobile-certified repair technicians in the U.S., with more than 2,000 Samsung Authorized Care locations where mobile device owners can receive same-day service. According to the company, this means approximately 80% of the U.S. population has a place where they can get typical problems with a Samsung smartphone repaired in two hours or less. There are also more than 700 UbreakiFix locations and 200 Best Buy stores that also offer same-day service support from repair technicians that have been certified by Samsung, plus more than 550 “We Come to You” vans that can provide in-person service within a 60-minute drive, and a Self-Repair program in partnership with iFixit that covers a dozen phone, tablet, and PC models.

Samsung "We Come to You" service van.
Samsung

Owners of Samsung devices can also text Samsung Care for help, and the company notes that it’s already fielded over 3 million conversations via text message to help customers with many routine problems and help identify when a device may need to be taken in for hands-on repair service. Customers can also now make arrangements for mail-in service or schedule a walk-in or “We Come to You” appointment via their Samsung Account in four easy steps.

Editors' Recommendations

Jesse Hollington
Jesse has been a technology enthusiast for his entire life — he probably would have been born with an iPhone in his hand…
I just got one of 2024’s most interesting phones. Here are 5 things I can’t wait to try
A person holding the Xiaomi 14 Ultra.

The Xiaomi 14 Ultra is one of 2024’s most interesting new Android smartphones, not least because of the massive camera bump on the back. It also has a number of great features inside — plus a very intriguing accessory kit you can get for the phone.

I recently put my SIM card in the Xiaomi 14 Ultra, ready to fully review it over the coming days. Here are the things I’m looking forward to the most about it.
Leica’s black-and-white filters

Read more
Should you buy the Samsung Galaxy Z Fold 5 or wait for the Z Fold 6?
The Galaxy Z Fold 4 (left) and Galaxy Z Fold 5 rear panels.

The Galaxy Z Fold 4 (left) and Galaxy Z Fold 5 Andy Boxall / Digital Trends

If you’re in the market for a foldable phone, the Samsung Galaxy Z Fold 5 is one of the best you can get. Hands down. This is especially true considering that Samsung has five years of experience in the foldable market.

Read more
5 phones you should buy instead of the Google Pixel 8 Pro
Someone holding the Bay blue Google Pixel 8 Pro.

Is the Google Pixel 8 Pro an excellent smartphone? Absolutely! It's quite possibly the best smartphone Google has ever made, and we weren't shy about heaping praise on it in our Google Pixel 8 Pro review. While its battery life isn't anything to write home about, and the temperature sensor is a bit of a whiff, the sheer quality of the camera, gorgeous design, strong specs, and promise of seven years of updates mean it's not a phone to miss out on.

But while the Pixel 8 Pro is a very strong smartphone, it's far from the only choice. In fact, if you're looking at the Pixel 8 Pro right now, there are five other smartphones you should consider buying instead of Google's most expensive flagship.
Google Pixel 8

Read more