Common iPhone 6 and 6 Plus problems, and how to fix them

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Problems with the camera, random crashing, and more

Problem: Camera not working

There seems to be more than one problem with the iPhone 6 camera. Tom’s Guide ran a piece about purple tinges and possible chromatic aberration, though that appears to be software related as it happens on the iPhone 5S with iOS 8, as well. We’ve seen a few reports of people starting up the camera app on the iPhone 6 and 6 Plus only to find a black screen. We’ve also seen reports of photographs being rotated to the wrong orientation.

Workaround:

  • A reset could temporarily get rid of the problem. Hold down the Sleep/Wake button and the Home button together until you see the Apple logo.

Potential solutions:

  • Try going to Settings > General > Reset > Reset All Settings and see if that makes a difference. You will need to set up some bits and pieces again after, but it won’t delete any files or photos.
  • Some owners found it was caused by an old backup. If you are restoring from a backup you made with an older iPhone, that could be the problem. Try setting the iPhone 6 up as new, factory reset it, and then put everything on it manually, and you might find that the problem is gone.
  • If it persists, then you may have a hardware fault and you should contact Apple or head into an Apple Store to get it looked at. They should replace it for free if there’s a problem.

Bug: Random crashing, and boot loop

A few iPhone 6 and 6 Plus owners have run into an issue where their iPhone repeatedly crashes or shuts down without any apparent reason. For some people, the iPhone 6 is then getting stuck in a boot loop where it repeatedly turns itself off and on again. It might happen when launching an app and it might display a blue or red screen.

Potential solutions:

  • It could be a software problem. Check in Settings > General > Software Update and tap Download and Install when you see a new update. Apple says iOS 10.2.1 resolves the issue.
  • If you keep encountering this issue with a specific app, then try deleting it and reinstalling it.
  • There’s a chance that this is down to old settings or specific apps. You could try a factory reset and then set the iPhone up as new and reinstall apps selectively, but that’s quite a radical step and there’s no guarantee it will work.
  • If this is genuinely a hardware problem, then you’re going to need to get a replacement handset from Apple. Take it into an Apple Store if possible and they’ll probably try a restore. If the problem persists they should offer you a replacement.

Problem: Dye coloring the plastic strips

The iPhone 6 and iPhone 6 Plus have plastic strips in the svelte body to ensure that the antennas can hold a signal. Unfortunately, they are a necessary evil, though plenty of people find them ugly. Some owners have found that slipping the phone into a tight jeans pocket results in some of the dye sticking to the white plastic on the gold model and discoloring it. This has happened with many other smartphones in the past (like the white HTC One X), so it’s not a new or exclusive problem.

Workaround:

  • Put a case on your iPhone, it’s a fragile device that’s going to break easily if you drop it, so it’s worth considering a case anyway and it should prevent this problem or hide it.
  • Wear white jeans (just kidding … although it would work).

Potential solutions:

  • A pencil eraser proved effective for some people.
  • Start with a damp cloth and work your way up the cleaning products until you manage to remove the marks. Just be careful not to get any cleaning fluid on the screen or the rest of the iPhone body.

Issue: Headphones crackling or odd behavior

Quite a few people have had trouble getting their headphones to work perfectly with their new iPhone 6. It seems that there are a couple of different issues here. One relates to the headphones poking out the top and crackling noises. The other concerns Siri auto-launching and other strange behavior like music stopping or volume controls on the headset not working.

Potential solutions:

  • Start by blowing into the headphone port and clean the headphone jack to make sure there’s no dust or dirt causing this problem.
  • If you’re using the headphones that came with the iPhone 6 or another official Apple set and you’re getting crackling, then check to see that they’re properly plugged all the way in. There shouldn’t be any metal visible at the top. It may feel tight, but it should snap all the way in.
  • People using third-party headphones, especially if they have a microphone, seem to be inadvertently triggering Siri or experiencing frequent cut-outs. This could be because the metal at the top of the plug is touching the iPhone body. Some people report success by using scotch tape, plastic, or even dental floss wrapped around the top of the headphone jack. Just make sure you don’t use something that could get stuck in the port.
  • If the problem persists, there’s a chance it’s a hardware fault. Go to Apple and have them take a look. If they can’t resolve the issue, then you should be able to get a replacement handset.

Issue: Overheating iPhone

Smartphones get warm to the touch when charging, or if you’re playing a graphically intensive game, but they should never get burning hot. There are some reports the iPhone 6 and 6 Plus can get especially hot, and not under the conditions mentioned above. Areas of concern include the rear panel, particularly near the volume controls.

Workarounds:

  • A restart should help it cool down, but it may overheat again in future. Hold down the Sleep/Wake button and the Home button together until you see the Apple logo.
  • If you use a case try removing it.

Potential solutions:

  • A problem app or something in your backup file could be causing your issue. Try a factory reset and don’t restore a backup, set it up as new instead and test to see if the overheating is gone. Reinstall apps one by one and watch out for the problem returning.
  • If your iPhone is so hot you risk burning yourself, then you need to take it back to Apple. Make an appointment with the Genius Bar at your local Apple Store.
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