Skip to main content

Consumers win again: Verizon drops $2 ‘convenience fee’ plan

verizonIn what’s turning out to be a great day for consumer causes, Verizon will drop its proposed $2 convenience fee for paying your bill online or over the phone. Yesterday an internal memo surfaced revealing the nation’s largest carrier planned instituting the new payment policy this January.

The changes were supposed to encourage customers to pay via electronic check or AutoPay, but Verizon’s subscribers had other plans. Users took to Twitter, Facebook, and Change.org to attack the plan. As a result of the immediate and furious lashing the company took, the fee has been pulled.

“Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week,” the company’s press release reads. “The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides. ‘At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,’ said Dan Mead, president and chief executive officer of Verizon Wireless.”

By acting quickly Verizon likely missed having a GoDaddy-sized boycott on its hands, as well as a possible FCC investigation—and once again we have the Internet to thank for giving control to consumers. Bank of America was put into a similar position (with a similar outcome: backpedaling) earlier this month when it attempted to charge users a $5 monthly fee to use their debit cards. 

Editors' Recommendations

Molly McHugh
Former Digital Trends Contributor
Before coming to Digital Trends, Molly worked as a freelance writer, occasional photographer, and general technical lackey…
Here’s another big reason why T-Mobile 5G dominates AT&T and Verizon
T-Mobile smartphone.

T-Mobile continues to command a massive lead in offering the best 5G experience among U.S. carriers. A few weeks ago, a report from Ookla revealed that T-Mobile is leaving its rivals in the dust; now Opensignal has confirmed that not only is the Un-carrier’s lead increasing in raw speeds, but it’s leading the way in taking 5G into the mainstream.

According to Opensignal’s latest 5G Experience Report, T-Mobile not only offers the fastest 5G experience in the U.S. by a sizeable margin but on average, customers on T-Mobile spend nearly 50% of their time on the carrier’s 5G network.
Reaching for the best 5G coverage

Read more
T-Mobile is leaving AT&T and Verizon in the 5G dust
The T-Mobile logo on a smartphone.

Ookla has just published its latest market report revealing where U.S. mobile carriers and smartphone manufacturers stand in terms of providing the best 5G and 4G/LTE services.

Not surprisingly, T-Mobile remained in the top spot during the fourth quarter of 2022, eclipsing its rivals when it comes to median download speeds. What may be more surprising is that T-Mobile has increased its lead, clocking in at 151.37Mbps overall and 216.56Mbps for 5G, breaking the 200Mbps barrier for median 5G speeds across all bands for the first time.

Read more
Hurry and sign up to this Verizon Wireless plan before it’s too late
Verizon logo on a smartphone screen in a dark room and a finger touching it.

This content was produced in partnership with Verizon.
Prices are climbing steadily, and while we can cite many reasons why, the most important thing to note is that, for at least the next couple of years -- and maybe even longer -- we'll be looking at elevated prices for a lot of goods and services. That means that if you have a chance to lock in reasonable prices, particularly for something you pay for regularly, you'll want to take advantage. And that's precisely what Verizon Wireless is offering via its Welcome Unlimited Plan. Not only can you join America's most reliable 5G nationwide network -- according to Rootmetrics -- but also you can lock in that price for three years. For families with four or more lines, the savings stack up. With four lines, you could be paying just $25 per line per month for the next three years. To take advantage of these low prices, you'll need to bring your phone with you, and that's true for both new and existing customers looking to snag a Verizon Wireless plan. You'll have to hurry though, the offer is only available for a limited time.

Here's how it works: You must switch to Verizon, bring your own phone -- and your phone number too -- and activate at least one new line on the Welcome Unlimited plan. If you are an existing customer already on the same plan, you can take advantage of this offer when you add a new line and bring your phone. You'll get the Welcome Unlimited plan, which offers Unlimited 5G nationwide talk, text, and data access for all new lines. The offer price includes an additional $10 per line discount when you sign up for paper-free billing and auto pay, but it's a bit more expensive if you want to get your bills in the mail or disable autopay. Either way, that's an excellent price, and the three-year price guarantee means that cost won't increase on you for quite a while, which is a huge game-changer in this day and age.

Read more