25 annoying Samsung Galaxy S6 problems, and how to fix them

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Problems with contacts, call volume, email, and more

Glitch: Unfortunately, Contacts has stopped.

This error message commonly pops up when people try to make a call, but it can happen at other times too. It’s not confined to the Galaxy S6, it’s an error we commonly see on other phones too. It should be fairly easy to fix. Here’s what to do:

Potential solutions:

  • Go to Settings > Application manager and swipe over to the All tab and find Contacts. Tap Clear cache and Clear data. That should take care of it.
  • If the problem persists, then try Clear cache and Clear data with Dialer in Settings > Application manager > All. Restart the phone afterwards and see if the problem is gone.
  • This message can also be triggered by another app that’s trying to access your contacts. For example, a lot of people associated this glitch with Google+ and found that uninstalling, disabling, or rolling back updates stopped it from happening. You can test whether an app is to blame by going into safe mode. Hold down the Power button and choose Power off. Press and hold Volume down and Power You can let go of Power when the screen lights up, but keep holding Volume down until you see the home screen. It should say safe mode at the bottom left. Test it out, if the problem doesn’t reoccur in safe mode then an app is causing it. Just reboot the phone to leave safe mode and you can test by removing apps one by one, or go straight for a factory reset and reinstall selectively.

Problem: Call volume too low

A lot of Galaxy S6 owners have been complaining that the volume is too low during calls. For some people, the problem is at their end with the microphone, and callers on the other end can’t hear them well. In other cases, people are having trouble hearing the other caller, suggesting an issue with the speaker.


  • Use a Bluetooth headset. This might be a good way to test if you have a hardware problem. If the volume is fine on a Bluetooth headset then there’s a good chance there’s something wrong with your microphone or speaker.
  • If you’re having trouble hearing the other caller, try putting them on Speaker by tapping the Speaker icon at the bottom left.

Potential solutions:

  • The first thing to check is that there’s no plastic covering you’ve not removed, or debris or dust stuck in the speaker or microphone. Use a soft brush or compressed air and make sure they’re both clean. If you use a case then you should also try making a call without it on, to see if that might causing your issue.
  • The obvious thing to do is tap the Volume up When you see the volume bar appear on screen tap the gear icon at the right and set all of your volume levels.
  • There is also an Extra volume option during calls. When you’re on a call look for the phone icon in the middle which says Extra volume underneath and tap it.
  • If you’re still having issues contact your carrier, retailer, or Samsung and ask about a replacement handset.

Glitch: Unfortunately, the process com.google.process.gapps has stopped

The error message “Unfortunately, the process com.google.process.gapps has stopped” is a fairly common one and it can pop up on Android smartphones from time to time regardless of model.

Potential solutions:

  • First of all, make sure that your apps, including the Play Store, are fully up to date. Open up the Play Store, tap menu on the left, and then tap My apps and Update all. You’ll want to be connected to Wi-Fi when you do this to avoid using a lot of data.
  • Try going to Settings > Storage and then tap on Cached data and clear it.
  • If that doesn’t work it’s time to wipe the cache partition. Press and hold Power and then choose Power off. Now press and hold the Power, Volume up, and Home buttons together. You should see the Android mascot and then the recovery menu. Use Volume down to highlight wipe cache partition and Power to select it. Select reboot system now when it’s done.
  • If the issue is still occurring you could try a factory reset as a last resort. Back up your files and check out how to factory reset the Galaxy S6.

Bug: Missing quick toggle for mobile data

A few Galaxy S6 owners have experienced a weird bug where the quick toggles for certain functions disappear. For most people it was Mobile data that went missing, but thankfully Samsung was quick to release a solution.


  • Open up Galaxy Apps and look for an app called QuickPanel Restore in Samsung’s store. Install it, open it up and tap the Restore button, and all your missing quick toggles will return.

Problem: Email not working properly

It seems that there are a lot of different issues cropping up with email on the Galaxy S6. Some people report that push email isn’t working reliably, some have found that sync won’t work manually, and there have also been problems with deleting emails. In extreme cases, emails don’t seem to be coming through at all.


  • Some people place the blame for email issues on the email app. You could try using an alternative. Gmail, Outlook, and Nine could be worth checking out, depending on what you need.

Potential solutions:

  • The first thing to try is deleting your email account from the Galaxy S6. Reboot the phone and add it again from scratch. This will often resolve issues.
  • If it’s specifically a work email account that you’re having issues with, then talk to someone in the IT department and see if they can help.
  • Try wiping the cache partition. Press and hold Power and then choose Power off. Now press and hold the Power, Volume up, and Home buttons together. You should see the Android mascot and then the recovery menu. Use Volume down to highlight wipe cache partition and Power to select it. Select reboot system now when it’s done.
  • Your last resort is a factory reset. Just make sure you back up precious files first.
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