Some Samsung Galaxy S8, S8 Plus owners are randomly missing text messages

Samsung is working with users to fix bug that affects ability to get texts

galaxy s8 missing texts samsung device 3
Perhaps the only thing worse than missing an important text message is missing an entire thread of text messages, but that’s what’s been happening to a few unlucky Samsung Galaxy S8 and Galaxy S8 Plus owners over the past month.

The messaging bug, which is affecting users on all four major U.S. mobile phone networks, as well as users in Canada, Australia, France, and the U.K., seems to interfere with short messaging service (SMS), the protocol responsible for delivering and sending text messages over cellular networks. In a Reddit thread about the texting bug, Galaxy S8 owners report being able to send messages but not being able to receive them, and say that not every text is affected.

“[Galaxy S8 Plus] Orange France. I miss also texts, it is random though,” Masteryoan said. Aquie5t added: “I’m in Australia on Optus and I have had the problem as well. Using both Android Messages and the stock Samsung Messages.”

Culby, another user, said: “Ahhh. I missed some important work texts earlier in the week that resulted in me dragging my ass into the office three hours early, only to find out that I didn’t have to.”

“I know I have missed a couple. Textra on Bell network in Ontario, Canada,” Londave said.

It could be a firmware issue. On problematic Galaxy S8 units, third-party messaging apps don’t fare any better than Samsung’s default app. And at least one Galaxy S7 Edge owner reported missing messages.

“I’m missing a few messages. Galaxy S7 Edge, Android Messages app, AT&T. It caused me to drive an hour out of my way to an event that was canceled via a text that I didn’t receive,” a user going by the name Turbomuffler said.

In an e-mailed statement on Wednesday, a Samsung spokesperson acknowledged the bug:

“There are multiple conditions that could contribute to issues with SMS messaging on mobile devices. We have received a limited number of inquiries from customers about this and are working with each of them individually to address their questions and troubleshoot their issues. We will continue to promptly investigate and resolve any issues brought to us by our customers. Customers with product questions or issues should contact 1-800-SAMSUNG so that we can help them.”

There’s no permanent fix, but some Galaxy S8 owners have had luck with disabling Advanced Messaging in Samsung’s SMS app, switching off Wi-Fi calling, resetting the Text Messages app, and removing Google’s Android Messages from the Galaxy S8’s battery optimization service. Others report that popping their SIM card — the electronic chip that authenticates subscribers with cell networks — into another smartphone does the trick.

At least one Digital Trends staffer experienced the bug with a Galaxy S8. Separately, The Guardian observed the bug on two separate networks, missing one out of five SMS messages including two-factor authentication codes.

Update: Added a statement from Samsung. 

Computing

A new bug in the Windows 10 October 2018 Update could delete your files

The Windows 10 October 2018 Update has been on a rough path and in the latest set of issues, a new bug is impacting native zip file operations, potentially leading to overwritten files in some instances. 
Mobile

Galaxy S10 leak shows radical tech that could help Samsung kill the notch

While we still may be months away from an announcement, there's no doubt about it: Samsung is working hard on its successor to the Galaxy S9. Here's everything we know about the upcoming Samsung Galaxy S10.
Mobile

If you're light on memory, these are the best lite apps for Android and iOS

Looking to save data, storage, and reduce performance issues? Lite apps and Progressive Web Apps (PWAs) are the best options. Here's our roundup of lite apps and PWAs for all the most popular apps on the market.
Mobile

Strapped after your latest smartphone purchase? Check out our favorite MVNOs

Looking to switch from a major carrier to something a little more affordable? Luckily, there are a ton of great MVNO options to choose from. Check out our guide to the best MVNOs, from Boost Mobile to Google Project Fi.
Mobile

eBay’s new Instant Selling program turns old smartphones into new money

With eBay's new Instant Selling program, selling your smartphone just got easier. Immediately after listing your device, you'll receive a voucher that can be used toward the purchase of a new phone through the site.
Mobile

Razer Phone 2 vs. Red Magic Phone vs. Honor Play: Which gaming phone is best?

Mobile gaming is serious business nowadays. But which high-powered gaming phone is best for you? We pitted the Razer Phone 2 against the Red Magic Phone and the Honor Play to find out which of the three deserves your attention.
Product Review

With both style and substance, the ‘budget’ iPhone XR is the iPhone to buy

Apple’s iPhone XS and XS Max are flagship smartphones that do everything and anything. The iPhone XR is more interesting, because while it looks as futuristic as its siblings, it’s also less expensive and more stylish.
Deals

Make some time for the best smartwatch deals for October 2018

Smartwatches make your life easier by sending alerts right on your wrist. Many also provide fitness-tracking features. So if you're ready to take the plunge into wearables and want to save money, read on for the best smartwatch deals.
Deals

Stay fit and save cash with our top 10 affordable Fitbit alternatives

As much as we love Fitbits, they're rather expensive. If all you want is a simple activity tracker, however, then check out these great cheap Fitbit alternatives. With offerings from brands like Garmin, you don't need to pay full price.
Mobile

Qualcomm’s Snapdragon 675 will power the next generation of midrange phones

Qualcomm announced a new chipset that will likely go on to power the next generation of Android smartphones. The Snapdragon 675 is set to show up in phones in the $350-$500 range over the next few years.
Product Review

North’s Focals aim to keep you ‘heads-up’ with smartglasses

North, formerly known as Thalmic Labs, has unveiled a new product alongside the brand-name change. Focals is a pair of smartglasses, like Google Glass, that attempts to help keep you heads-up.
Mobile

Motiv smart ring can use your walking pattern to unlock online accounts

Remember Motiv's activity tracking smart ring? It's back with a raft of new features that adds biometric identification and token authentication, all on a device that fits on your finger.
Mobile

Misfit's new Vapor 2 packs built-in GPS, NFC chip into a sleek smartwatch

Misfitlaunched its latest smartwatch in the Vapor lineup, the Misfit Vapor 2. The smartwatch comes with improved heart rate tracking, built-in GPS, runs Google's latest version of Wear OS, and more. Here's everything you need to know.
Social Media

Save me: How to download Instagram photos from any device

Browsing photos in Instagram is one thing, but saving them is another. Until recently, it wasn't easy to get your photos off the 'gram and saved elsewhere. But Instagram has recently launched a tool that lets you download all of your…