Skip to main content

Even with all of those product recalls, Samsung is still the top dog at home

A person holding the Samsung Galaxy Note 7
Digital Trends
Despite having more than a million of its Galaxy Note 7 handsets recalled due to fears over exploding batteries, Samsung is still the most beloved brand in its home of South Korea. In a survey conducted by market research firm, Brand Stock, it found that of all international Korean brands, Samsung still held the top spot on its index.

It seemed like Samsung as a brand would suffer quite heavily following its recent battery debacle. Combined with a number of smartphones exploding or setting on fire, it’s being sued over injuries from the devices and will have to spend upwards of $1 billion on replacement handsets. And they might not even be any safer.

Recommended Videos

This was made even worse last week when we learned some Samsung washing machines were exploding too.

Please enable Javascript to view this content

Related: Everything you need to know about the Samsung Galaxy Note 7 recall

So you might think that Samsung as a brand wouldn’t hold as much sway as it did before the recent problems. While that may be the case on the international stage, in South Korea it seems to have had little effect. Samsung beat out top rival firms like E-Mart, KakaoTalk and Naver, to take the top spot as the strongest brand in the country.

In total, Samsung had 912.2 points on the brand scale, with the firms that came in second through fourth having just over 900 apiece and the other top ten brands occupying the 890s (thanks KoreaHerald).

Lest you think that this scale is immovable though, that’s far from true. Previous top-10 company and longtime Korean retail outlet, Lotte Department Store, has fallen from 8th to 16th on the list in the aftermath of a criminal investigation into the owner’s family. The related revelations were so devastating to the company’s brand image that it has caused several affiliate companies — including a car rental service — to also fall down the brand index scale.

So while Samsung’s position at the top may be secure for now, perhaps thanks to its quick action on recalling handsets, it is by no means fated to be permanent.

Jon Martindale
Jon Martindale is a freelance evergreen writer and occasional section coordinator, covering how to guides, best-of lists, and…
The Samsung Galaxy Home is still MIA. Will it ever be released?
samsung unpacked galaxy home bixby speaker

Back in August of 2018, Samsung announced a plan to join the smart speaker world with the Samsung Galaxy Home. However, after numerous delays and missed release dates, the Samsung Galaxy Home is dead.

Samsung has removed the “coming soon” page for the Samsung Galaxy Home (it disappeared sometime in early February). It now links to the company's landing page for its various smart home devices. The only remnant for the Galaxy Home's existence is an outdated page that simply explains what the device might do.

Read more
Samsung shuts South Korea Galaxy Fold, Galaxy Z Flip factory due to coronavirus
samsung galaxy z flip 24 hour review hands on 6

Samsung shut down a mobile phone factory complex in South Korea after it was confirmed that one of its workers was infected with the new coronavirus, officially called COVID-19.

The factory is located in the southeastern city of Gumi, which is close to Daegu, the location of a church that is at the center of South Korea's biggest outbreak of the virus.

Read more
A major Samsung Galaxy S25 leak bares all, and there’s plenty of bad news
All four colors of the Samsung Galaxy S24 laying face-down on a table.

Samsung’s Galaxy S25 series will officially pop up on stage later this month. It does not offer much to feel excited about, it seems. The folks over at Android Headlines have shared alleged specs sheets of the upcoming Samsung phones alongside market-ready product renders of all three trims.

Starting with the Galaxy S25 and its Plus variant, the only notable change is the new silicon. They will arrive toting Qualcomm's Snapdragon 8 Elite chip, but the rest of the internal hardware is a no-excitement zone. As far as the design goes, abandon all hope.

Read more