20 glitches and bugs with the Moto G, and how to fix them

moto g problems desk cases
The Moto G was one of the best budget phones on the market and it delivered an experience that was better than its price suggested. As great as it is, no phone delivers perfection. Now it’s time we turn our attention to Moto G’s known problems. Every phone has bugs, and here is how to deal with the Moto G’s most common.

Problems with contacts, keyboard, signal loss, and more

Bug: Unfortunately, Contacts has stopped

This is a really common bug for Moto G owners, but it’s not confined to this model of phone. For some people, the message pops up fairly randomly, others have it pop up specifically when they receive an incoming call, which is obviously very inconvenient. There are some things worth trying, but backup your contacts first.

Potential solutions:

  • Start by going to Settings > Apps and then scroll over to the All tab. Find Contacts and Contacts Storage. Try tapping Clear cache and Clear data.
  • This bug could be related to another app that tries to sync or backup your contacts. A number of people found success by signing out of the Google+ app or disabling it, though there are reports that an update has solved the issue with Google+. It could also be related to Facebook, or any other app that accesses your contacts.
  • You could try clearing the cache partition. This will just remove temporary files, and it can often help your phone to run better, especially after an Android update. Assuming you’re running Marshmallow, turn the Moto G off. Press and hold Volume down then press and release the Power key. Press and release Volume Down until you enter Recovery Mode. Use Power to select Recovery Mode and the device will restart. An Android robot with a red exclamation mark will appear. Press and hold Power, press Volume Up once, then release Power. Now use the Volume keys to highlight Wipe Cache Partition and Power to select it. If asked to confirm, use the Volume and Power keys to select Yes. When it’s done, press Power to select Reboot system now.

Problem: Keyboard keeps disappearing

Quite a few people seem to have run into a problem where the keyboard randomly disappears when it shouldn’t. It might happen in the browser, during a call, or at some other time.

Workarounds:

  • You could try using a different keyboard. There are various options in the Play Store.
  • This problem might be caused by poor memory management. Try tapping the recent apps or multitasking button and clearing anything you aren’t using before you try to use the keyboard.

Potential fixes:

  • Start by turning the Moto G completely off and on again. This might, at least temporarily, solve the problem.
  • It’s worth clearing the cache partition. Press and hold Volume down, then press and release the Power key. Press and release Volume Down until you enter Recovery Mode. Use Power to select Recovery Mode and the device will restart. An Android robot with a red exclamation mark will appear. Press and hold Power, press Volume Up once, then release Power. Now use the Volume keys to highlight Wipe Cache Partition and Power to select it. If asked to confirm, use the Volume and Power keys to select Yes. When it’s done, press Power to select Reboot system now.
  • Your final option is do a factory reset via Settings > Backup & reset > Factory data reset > Reset phone. Just make sure you back up anything precious first.

Issue: Blank or pale screen

There are a couple of potential issues here. Some Moto G owners report a very pale screen that makes it tough to see what’s going on. Others report a blank screen that doesn’t seem to respond to touches.

Potential fixes:

  • If you notice that your background has gone black and your text is white, it will just be the color inversion which is listed under Settings > Accessibility. You can go in and disable it.
  • There’s a slim chance that this is because you’ve turned the brightness all the way down. In that case shine a bright light on the light sensor on the front of your Moto G and the screen should brighten enough for you to see it. You could also lock the phone with the Power button, then swipe up, swipe down twice, and move your finger from left to right near the top of the screen until you catch the brightness control.
  • Try booting into recovery mode to wipe the cache partition. If that doesn’t work, then repeat the process, but select wipe data/factory reset instead, bearing in mind that you will lose all your data.

Bug: Loss of signalMotorola Moto G ss about phone

A lot of Moto G owners have experiencd a problem with loss of signal. The cell signal seems to drop randomly, sometimes the connection to the SIM card dies, and users can get messages related to airplane mode being on, even though they never turned it on. While the signal is lost they can’t connect to the network or make calls.

Workarounds:

  • Hold down the Power button to turn the Moto G off and then on again. The problem should be temporarily resolved.
  • Sometimes switching Airplane mode on and then off again is enough to resolve it, but the problem can return randomly.

Potential solutions:

  • There’s no indication that a factory reset or any of the other potential fixes has had any permanent success, but if you have a Moto 4 (4th Gen), consider updating to Android 7.0 (Nougat). You should get it over the air, but you can always check in Settings > About phone > System updates.

Glitch: Call volume too low

A lot of people have encountered an issue with making calls where the volume seems to be very low. The speaker volume will be loud as expected for music or video, but when making or taking a call it can be difficult to hear the caller. Some people have even experienced a complete loss of audio. (Note: Motorola released update 174.44.1.en.US. last year that addressed this issue.)

Workarounds:

  • You can generally resolve this by turning the Moto G off and on again, but that’s hardly an ideal solution.
  • Try pressing the Volume up and Volume down keys together or press Volume down and then Volume up again and you should be able to change it to a comfortable volume.

Potential fixes:

  • Make sure that there’s no lint, dust, or debris stuck in your earpieces or the microphone hole. Use a soft brush or compressed air to clean them out.
  • Search for an update from Motorola at Settings > About phone > System updates.
Product Review

The Xperia 10 Plus feels great in your hand, but you'll still want to put it down

There has never been a better time to buy a smartphone with an unusual design, and one of the cheaper models out there vying for your attention is the Sony Xperia 10 Plus, with its 21:9 aspect ratio screen.
Mobile

Solve a galaxy of problems with a simple reset of your S10

If your Samsung smartphone is acting up, then you may want to try resetting it. We'll show you how to overcome simple issues with a soft reset and also how to tackle bigger problems or prep it for sale with a factory reset.
Mobile

These are the key settings to change on the LG G8 ThinQ smartphone

The LG G8 ThinQ is finally available. There are a lot of settings turned off by default that may be useful in improving the experience of using the phone. We've rounded up 11 key settings for you to change on the G8.
Gaming

How to sync and troubleshoot your PS4's DualShock 4 controllers

Sony's Bluetooth-enabled DualShock 4 controllers for PlayStation 4 are some of the best on the market, but connection issues aren't unheard of. Here's how to sync them to your console.
Home Theater

The best MP3 players of 2019 cram tons of music into a small package

Want to go for a run, but your phone is weighing you down? Don't sweat it. Can't fit your whole music library on your smartphone? No worries. Check out our list of the best MP3 players, and find one that works for you.
Apple

WWDC 2019 Complete Coverage

Apple’s Worldwide Developer Conference is a key tech event each year, and for Apple fans, it will be one of the two best times of 2019 (along with "new iPhone day," of course). For the last few years, Apple has debuted much of its…
Mobile

Walmart drops a killer deal on the Apple iPad Mini 4 tablet

The Apple iPad still reigns supreme in the tablet market, and the pint-sized 7.9-inch iPad Mini is the perfect everyday carry companion. Now’s the perfect chance to score a deal on the last-gen iPad Mini 4 before it’s gone for good.
Mobile

Whether by the pool or the sea, make a splash with the best waterproof phones

Whether you're looking for a phone you can use in the bath, or you just want that extra peace of mind, waterproof phones are here and they're amazing. Check out our selection of the best ones you can buy.
Mobile

Google Creative Lab’s new AR experiment helps you learn how to draw

Google's Creative Lab developed an experiment called Drawalong AR that could make it easier for aspiring artists to follow YouTube tutorials. The experiment essentially leverages Google's ARCore to create a virtual tracing paper.
Home Theater

Set your ears free with the best completely wireless earbuds

If you can't stand the tangle of cords, or you're just excited about completely wireless earbuds, you're going to need some help separating the wheat from the chaff. Our list serves up the best true wireless earbuds around.
Mobile

Want to watch Netflix in bed or browse the web? We have a tablet for everyone

There’s so much choice when shopping for a new tablet that it can be hard to pick the right one. From iPads to Android, these are our picks for the best tablets you can buy right now whatever your budget.
Mobile

On a budget? We found the best affordable smartphones you can buy

Here are the best affordable phones for anyone working with a tight budget, whether you're a fan of stock Android or marathon battery life. Find out what you can get for under $500 or far, far less as we round up the best budget…
Mobile

Which smartphone has the best camera? We found the sharpest shooters

They say that the best camera is always the one you have with you and that makes your smartphone camera very important indeed. Join us for a closer look at the best camera phones available right now.
Mobile

We tried all the latest and greatest smartphones to find the best of 2019

Smartphones are perhaps the most important and personal piece of tech on the planet. That’s why it’s important to pick the best phone for your individual needs. Here are the best smartphones you can buy.
1 of 4