20 glitches and bugs with the Moto G, and how to fix them

moto g problems desk cases
The Moto G was one of the best budget phones on the market and it delivered an experience that was better than its price suggested. As great as it is, no phone delivers perfection. Now it’s time we turn our attention to Moto G’s known problems. Every phone has bugs, and here is how to deal with the Moto G’s most common.

Problems with contacts, keyboard, signal loss, and more

Bug: Unfortunately, Contacts has stopped

This is a really common bug for Moto G owners, but it’s not confined to this model of phone. For some people, the message pops up fairly randomly, others have it pop up specifically when they receive an incoming call, which is obviously very inconvenient. There are some things worth trying, but backup your contacts first.

Potential solutions:

  • Start by going to Settings > Apps and then scroll over to the All tab. Find Contacts and Contacts Storage. Try tapping Clear cache and Clear data.
  • This bug could be related to another app that tries to sync or backup your contacts. A number of people found success by signing out of the Google+ app or disabling it, though there are reports that an update has solved the issue with Google+. It could also be related to Facebook, or any other app that accesses your contacts.
  • You could try clearing the cache partition. This will just remove temporary files, and it can often help your phone to run better, especially after an Android update. Assuming you’re running Marshmallow, turn the Moto G off. Press and hold Volume down then press and release the Power key. Press and release Volume Down until you enter Recovery Mode. Use Power to select Recovery Mode and the device will restart. An Android robot with a red exclamation mark will appear. Press and hold Power, press Volume Up once, then release Power. Now use the Volume keys to highlight Wipe Cache Partition and Power to select it. If asked to confirm, use the Volume and Power keys to select Yes. When it’s done, press Power to select Reboot system now.

Problem: Keyboard keeps disappearing

Quite a few people seem to have run into a problem where the keyboard randomly disappears when it shouldn’t. It might happen in the browser, during a call, or at some other time.

Workarounds:

  • You could try using a different keyboard. There are various options in the Play Store.
  • This problem might be caused by poor memory management. Try tapping the recent apps or multitasking button and clearing anything you aren’t using before you try to use the keyboard.

Potential fixes:

  • Start by turning the Moto G completely off and on again. This might, at least temporarily, solve the problem.
  • It’s worth clearing the cache partition. Press and hold Volume down, then press and release the Power key. Press and release Volume Down until you enter Recovery Mode. Use Power to select Recovery Mode and the device will restart. An Android robot with a red exclamation mark will appear. Press and hold Power, press Volume Up once, then release Power. Now use the Volume keys to highlight Wipe Cache Partition and Power to select it. If asked to confirm, use the Volume and Power keys to select Yes. When it’s done, press Power to select Reboot system now.
  • Your final option is do a factory reset via Settings > Backup & reset > Factory data reset > Reset phone. Just make sure you back up anything precious first.

Issue: Blank or pale screen

There are a couple of potential issues here. Some Moto G owners report a very pale screen that makes it tough to see what’s going on. Others report a blank screen that doesn’t seem to respond to touches.

Potential fixes:

  • If you notice that your background has gone black and your text is white, it will just be the color inversion which is listed under Settings > Accessibility. You can go in and disable it.
  • There’s a slim chance that this is because you’ve turned the brightness all the way down. In that case shine a bright light on the light sensor on the front of your Moto G and the screen should brighten enough for you to see it. You could also lock the phone with the Power button, then swipe up, swipe down twice, and move your finger from left to right near the top of the screen until you catch the brightness control.
  • Try booting into recovery mode to wipe the cache partition. If that doesn’t work, then repeat the process, but select wipe data/factory reset instead, bearing in mind that you will lose all your data.

Bug: Loss of signalMotorola Moto G ss about phone

A lot of Moto G owners have experiencd a problem with loss of signal. The cell signal seems to drop randomly, sometimes the connection to the SIM card dies, and users can get messages related to airplane mode being on, even though they never turned it on. While the signal is lost they can’t connect to the network or make calls.

Workarounds:

  • Hold down the Power button to turn the Moto G off and then on again. The problem should be temporarily resolved.
  • Sometimes switching Airplane mode on and then off again is enough to resolve it, but the problem can return randomly.

Potential solutions:

  • There’s no indication that a factory reset or any of the other potential fixes has had any permanent success, but if you have a Moto 4 (4th Gen), consider updating to Android 7.0 (Nougat). You should get it over the air, but you can always check in Settings > About phone > System updates.

Glitch: Call volume too low

A lot of people have encountered an issue with making calls where the volume seems to be very low. The speaker volume will be loud as expected for music or video, but when making or taking a call it can be difficult to hear the caller. Some people have even experienced a complete loss of audio. (Note: Motorola released update 174.44.1.en.US. last year that addressed this issue.)

Workarounds:

  • You can generally resolve this by turning the Moto G off and on again, but that’s hardly an ideal solution.
  • Try pressing the Volume up and Volume down keys together or press Volume down and then Volume up again and you should be able to change it to a comfortable volume.

Potential fixes:

  • Make sure that there’s no lint, dust, or debris stuck in your earpieces or the microphone hole. Use a soft brush or compressed air to clean them out.
  • Search for an update from Motorola at Settings > About phone > System updates.
Product Review

The all-new Palm wants to be many things, but it’s really just a tiny smartphone

The all-new Palm is here, and it’s tinier than ever. Exclusive to Verizon, it syncs to your primary smartphone and acts as a secondary device -- with features to help you disconnect from technology. But at $350, is it worth the high price…
Mobile

The Palm has been revived, and it wants to help you limit your smartphone usage

A reboot of the classic Palm is finally here and it's tiny. It syncs to your phone and acts as a secondary device -- with a feature to help you disconnect from technology. At $350, the Palm will be available exclusively through Verizon.
Mobile

Check out our handy step-by-step tips for the awesome new Sony Xperia XZ3

This slick, stylish new Sony smartphone has hidden depths, and we’re here to help you unlock them with our Xperia XZ3 tips roundup. We’ve got advice on how to get the best picture, sound, and more in this easy step-by-step guide.
Android Army

With the E5's arrival, Moto's entire E-range lineup unites in the U.S.

Struggling to figure out your E5 from your G6? No, it's not a weird chromatic scale -- it's just Motorola's new roster. But how do you know which is right for you? Find out with our guide to Motorola's 2018 phone lineup.
Emerging Tech

Here’s all the best gear and gadgetry you can snag for $100 or less

A $100 bill can get you further than you might think -- so long as you know where to look. Check out our picks for the best tech under $100, whether you're in the market for headphones or a virtual-reality headset.
Mobile

OnePlus charges into U.K. carrier stores, leaving online-only start in the past

OnePlus's next phone, the OnePlus 6T, will be more widely available than any OnePlus phone before it, as the company has announced major deals with retailers in the U.K. The device launches on October 30.
Product Review

Mediocre battery and a big notch slight Google's otherwise perfect Pixel phone

Google’s Pixel 3 XL has two big flaws: The gigantic notch on the front, and mediocre battery life. That being said, this is the best Android experience you can find in a smartphone today.
Photography

You can finally throw away your PC; Photoshop is coming to the iPad

A full version of Photoshop is coming to the iPad -- and soon, other tablets, as well. Adobe also launched several new features for Photoshop and Lightroom, including a new Content-Aware Fill tool.
Mobile

The Huawei Mate 20 may come with a massive 40W charger

Huawei is no stranger when it comes to big phones. And this year it plans to go even bigger with the Huawei Mate 20 and Mate 20 Pro. Here's what we think we know about the new range.
Home Theater

Dish Network or DirecTV: Which is the better choice for you?

So, you’ve chosen to go with a satellite television provider. Check out our quick rundown of what both Dish Network and DirecTV offer in terms of content, hardware, and pricing, and why you might choose them over streaming services.
Mobile

Upcoming iPad may lose a few millimeters, along with its headphone jack

The new iPhone XS, iPhone XR, and Apple Watch aren't the last devices we'll see from Apple in 2018. There are plenty of rumors about a new iPad coming this year too, and it may share some design similarities with the new phones.
Product Review

Google’s Pixel 3 is a hair away from pocket-sized perfection

Google’s Pixel 3 smartphone is the best Android phone you can buy. It doesn’t have the best looks or the best hardware, but you’ll be hard pressed to find better software and unique A.I. functionalities.
Mobile

The best Pixel 3 screen protectors to keep your phone Pixel perfect

The Pixel 3 is equipped with the hottest hardware and a beautiful 5.5-inch P-OLED display protected by Gorilla Glass 5. But it's not invincible. Here are the best Pixel 3 screen protectors to keep it safe.
Home Theater

Set your ears free with the best completely wireless earbuds

If you can't stand the tangle of cords, or you're just excited about completely wireless earbuds, you're going to need some help separating the wheat from the chaff. Our list serves up the best wireless earbuds around.
1 of 4