Common Motorola Moto G6, G6 Plus, and G6 Play problems and how to fix them

Moto G6 Plus Review
Simon Hill/Digital Trends

The Moto G6 is a fantastic smartphone if you need something capable on a budget. But no phone is perfect, and whether you’re using the Moto G6, the G6 Plus, or the G6 Play, you might still run into some issues.

If you’re experiencing a technical hitch on your beloved Moto G6, check out this list of the most common Moto G6 problems and issues, and see whether there’s an easy fix to get your phone running smoothly again.

Issue: Wi-Fi disconnection issues

Some Moto G6 Plus owners are reporting the Wi-Fi connections on their phones are extremely unreliable. Connections are lost to local Wi-Fi networks every five minutes or so, disrupting streaming services and generally being a nuisance. While it’s claimed that the connection reconnects almost immediately, it’s still enough to cause issues during day-to-day use.

Unfortunately for Moto G6 owners, this seems to be something of a problem within the Moto G’s lineage, as the Moto G5  range also had its fair share of this same issue last year . It’s an issue which, as of this writing, have not yet been fully resolved.

Possible solutions:

  • While an official line on the problem doesn’t seem to have materialized yet, some random dude on the internet may have struck upon a possible solution. While not endorsed by the official forum moderators due to the user’s phone being the wrong model, this was the method that worked for them.
    • Boot your device into Recovery Mode by shutting off your phone, then hold down the volume up and power button until Fastboot Mode appears on your display. Use your volume keys and power button to select Recovery mode.
    • Then select the option to Wipe cache partition. Be careful not to hit the factory reset option just above it.
    • Reboot your phone.
    • Once restarted, you need to reset your network settings. To do this, navigate to your Settings menu, then hit System > Reset > Network Settings Reset > Reset Settings. At this point, you may be asked to enter your security password or PIN. Then tap Reset Settings again to confirm.
    • Finally, open your Wi-Fi settings, by heading to Settings > Network & internet > Wi-Fi > Wi-Fi preferences > Advanced > Keep Wi-Fi on during sleep > Always.
  • For the Moto G5’s problem, some people suggested turning off Wi-Fi Scanning. Go to Settings > Location > Options (three vertical dots icon) > Scanning > Turn off Wi-Fi Scanning.

Solution:

  • If the above solutions don’t work for your device, then there’s nothing else for it — it’s time to contact your vendor and get the phone replaced.

Issue: Slow Wi-Fi

While having spotty internet can be bad, having consistently slow internet can be even worse. One Reddit user has reported shoddy speeds of 1Mbps on their Moto G6 Plus. Thankfully, that same user reported a simple fix that should resolve issues you’re encountering.

Solution:

  •  Just hop over to your Settings app, then hit Wi-Fi > Wi-Fi Preferences > Advanced, then change Network Rating Provider from Google to None. No-one’s yet been able to say why this fix works, but it’s certainly worth a shot if your speed is struggling.

Issue: Battery not charging

Regardless of the model of the Moto G6 you pick, you should be getting at least a day’s worth of usage out of it without too much trouble. If you’re finding your Moto G6’s battery just isn’t holding up anywhere near as well, or is refusing to hold charge even while recharging, then your battery might need recalibrating. There’s an easy way to calibrate the Moto G6’s battery.

Solution:

  • Battery calibration is easy, but it can take some time. Motorola recommends doing this just before you go to bed at night, to make sure it has enough time to fully run through the process.
    • Turn off your Moto G6 by holding down the power key for around 7-10 seconds.
    • After letting go of the power key, the phone should automatically reboot.
    • Plug in the original charger that came with your phone and let it charge fully overnight.
  • If the above process doesn’t work, it could simply be that you’ve ended up with a damaged battery somehow. Don’t panic; contact your vendor or Motorola, and you should be able to swap it for a functional phone.

Issue: Speaker issues/speakers not working

While seemingly not a common issue, there have been reports of Moto G6 speakers cutting out during use, and refusing to turn back on until headphones are inserted or a Bluetooth speaker is connected. This issue seems unrelated to current usage of the speaker, and users have reported the issue happening during YouTube videos, music streaming, and phone calls.

Solution:

  • User Jourdansway seems to have figured out a way to fix the issue by forcing the phone to combine stereo channels into a single, mono channel.
    • Access your Settings app, then Accessibility > Audio & On-screen Text > Mono Audio. From here, simply turn on the option for Combine channels when playing audio, and your phone’s sound should be completely restored.

Issue: Colors not showing properly

This one’s more difficult to spot, and if you don’t have reason to compare your Moto G6’s screen with another, then you might not even notice it at all. However, in some cases it’s more than obvious there’s something afoot — such as red colors on a Moto G6 showing as orange or brown.

Thankfully, this one’s simply a rogue color correction gone wrong — and it’s easy to fix.

Solution:

  • Color correction is a vital part of accessibility options for users who can’t see certain colors, but when accidentally activated, it can look like there’s a bizarre fault with the display in action. Turning it off is easy.
    • Access your Settings app once again. Then tap Accessibility and make sure Toggle Off Color Correction is set correctly.
Smart Home

Power on and off: Kasa Outdoor Smart Plug by TP-Link brings weatherproof smarts

The Kasa Outdoor Wi-Fi Smart Plug grants remote control of two outlets in an IP-64 weather resistant housing. Simple and straightforward, this smart plug is a great fit for summer lighting.
Mobile

These are the key settings to change on the LG G8 ThinQ smartphone

The LG G8 ThinQ is finally available. There are a lot of settings turned off by default that may be useful in improving the experience of using the phone. We've rounded up 11 key settings for you to change on the G8.
Deals

The excellent Moto G6 is just $99 from Google Fi for a limited time

Getting a cheap smartphone can be a great way to squeeze value out of your dollars. Motorola's Moto G-range has always been good value, but never better than this: Get the Moto G6 for just $99 from Google Fi.
Gaming

How to sync and troubleshoot your PS4's DualShock 4 controllers

Sony's Bluetooth-enabled DualShock 4 controllers for PlayStation 4 are some of the best on the market, but connection issues aren't unheard of. Here's how to sync them to your console.
Product Review

The Xperia 10 Plus feels great in your hand, but you'll still want to put it down

There has never been a better time to buy a smartphone with an unusual design, and one of the cheaper models out there vying for your attention is the Sony Xperia 10 Plus, with its 21:9 aspect ratio screen.
Trash

How to save yourself money by buying a refurbished iPhone

There’s a lot to consider when you’re looking for a new iPhone, and it can be very expensive. Save yourself some heartache and some money with our guide on how to buy a refurbished iPhone.
Emerging Tech

Awesome Tech You Can’t Buy Yet: Robots that eat landmines and clean your floors

Check out our roundup of the best new crowdfunding projects and product announcements that hit the web this week. You may not be able to buy this stuff yet, but it's fun to gawk!
Mobile

BlackBerry Messenger to shut down in May, be replaced by enterprise version

BlackBerry Messenger for consumers will shut down at the end of May, nearly six years after it was launched. The app is going back to its roots, in a way, as it is being replaced by the much simpler BlackBerry Messenger Enterprise.
Deals

Apple Watch Series 3 and Samsung Gear S3 smartwatches get big price cuts

The Apple Watch Series 3 and Samsung Gear S3 are at some of the lowest prices we've seen since so far this year. With discounts from Amazon and Walmart, now is a great time to find spring savings on wearables.
Mobile

LG reportedly files patent for triple selfie camera on smartphone

LG has reportedly filed a patent for a smartphone with three front-facing cameras. However, if the patent turns out to be true, it may come down as just another gimmick for the struggling mobile phone manufacturer.
Mobile

Best iPhone 7 Plus screen protectors to shield your big, beautiful display

Cracked screens are expensive to replace. Fortunately for you, we've rounded up what's available in terms of protection for Apple's large iPhone 7 Plus. Here are the best screen protectors you can buy.
Mobile

Samsung says the Galaxy Fold needs more improvements before it's released

The Samsung Galaxy Fold has arrived, and it goes on sale soon. Folding out from a 4.6-inch display to a tablet-sized 7.3-inch display, this unique device has six cameras, two batteries, and special software to help you use multiple apps.
Mobile

Add style and functionality with the best iPad Pro 9.7 cases

No tablet should be without protection, especially an expensive one. Check out our picks for the best iPad Pro 9.7 cases, so you can add some protection, functionality, and style to your new device.
Mobile

Amazon cuts prices on Apple Watch Series 4 and Series 3 smartwatches

In the market for a new smartwatch? The Apple Watch is the best one, and right now it's a little more affordable than it usually is. The Apple Watch Series 4 and Apple Watch Series 3 are both available at discounted prices straight from…