Problems with your OnePlus 3 or 3T? Here’s how to fix them

You’re starting on page 2 of this, click here to start at the beginning.

Problems with auto-rotate, Wi-Fi, camera, and more

Annoyance: Device doesn’t auto-rotate

When changing the phone’s orientation from portrait (vertical) to landscape (horizontal), the display does not rotate as it should, even when the feature that allows the display to automatically change is enabled. This  problem has been talked about on the OnePlus and XDA Developers forums.

Potential solutions:

  • Some have seen the auto-rotate feature work just fine after a quick restart. Turn your phone off and on again to see if the problem fixes itself.
  • If the problem started after installing a certain app, or a series of apps, consider uninstalling them one at a time to see if that was the cause of the issue.
  • There are apps on the Google Play Store like GPS Status & Toolbox that will allow you to see if all of a devices sensors are working, and re-calibrate them if necessary. Similarly, there are apps like Rotation Control that let users control and adjust the screen orientation, as well as prevent other apps from changing it.
  • If the problem continues, reach out to OnePlus Support to get a replacement smartphone.

Issue: Can’t connect to Wi-Fi

All smartphones run into this particular issue at some point or another. Either your connection is terrible, or a connection can’t be made at all. Fortunately, the solutions remain the same and will help those on the OnePlus forums that are suffering from this particular issue.

Potential solutions:

  • The easiest thing to try is turning your phone off and on again and seeing if the connection works or improves. You should also try restarting your router, if restarting your phone didn’t change anything.
  • Go to your Wi-Fi settings and remove or forget the network you’re currently connected to, or trying to connect to. Then, enter the required details again to retry the connection.
  • OnePlus Support has two additional suggestions, following the release of OxygenOS 4.0.3:
    • If you experience frequent Wi-Fi disconnections, please go to Settings > Wi-Fi > Configure Wi-Fi. Scroll to bottom of the page and check the IP address format (IPv4 = Single line, IPv6 = Multiple lines). If the IP address is IPv6 based, then turn off the IPv6 Support toggle and see if the disconnections stop.
    • If you experience frequent Wi-Fi disconnections while switching between Wi-Fi and data, please try turning off the Smart Wi-Fi Switcher in Settings > Wi-Fi > Configure Wi-Fi and see if the disconnections stop.
  • If your device is constantly trying and failing to find a network connection, go to Settings > Mobile Networks > Network Operators and manually choose a network. This may also reduce your phone’s battery consumption.
  • Head into your settings and disable Power Saving Mode, which affects your Wi-Fi performance.
  • Go to Settings > About Phone and locate the device’s MAC address and make sure your router allows it.
  • You can also try performing a factory reset if nothing else has worked for you — some have managed to alleviate their Wi-Fi issues after doing this. Back up your data first, then go to Settings > Backup & Reset > Factory data reset > Reset phone > Erase everything.

Problem: Camera app doesn’t work or basic functions are unresponsive

The camera app that comes pre-installed on the OnePlus 3 doesn’t always work as it should. It doesn’t seem to properly take photos — or doesn’t take them at all — and the shutter button is unresponsive. Even using the volume down button to take a photo fails to work. The OnePlus 3T has also had problems with the camera app, including one where changed settings are not saved.

Official solution:

  • Previous updates to OxygenOS, such as update 3.2.1 for OnePlus 3, and update 3.5.3 for the OnePlus 3T added improvements to various aspects of the camera app. The most recent update for both smartphones, 4.0.3, contains even more improvements. Specifically, “increased stability of the Camera app,” and “optimized exposure when taking night time photos.” Consider updating to version 4.0.3 if your camera isn’t performing to the best of its ability.


  • There are tons of alternative camera apps you can download and use on your OnePlus 3/3T, such as Open Camera and Camera MX.

Potential solutions:

  • Wiping the cache partition has worked for some users. You can do this by turning the phone completely off, then turn it back on while pressing and holding the volume down button until the phone vibrates. Your phone will start in Simple Recovery mode, and you’ll need to use the volume buttons to navigate to the Wipe Cache Partition option and the power button to select it. Once the process is done, you’ll be told the cache wipe is complete.
  • Perform a factory reset, then test the camera again.
  • Reach out to OnePlus support, as it may be a hardware issue you’re ill-equipped to deal with.

Problem: Screen timeout doesn’t turn off display

Screen timeout is a feature of the OnePlus 3 that will dim the display of the device after a predetermined amount of time, or turn it off entirely. Some owners’ devices are not dimming as they should, which could lead to battery drain.

Potential solutions:

  • Restart your device.
  • Go to Settings > Display > Screen timeout and change how much time should pass before the screen is turned off.
  • Clear the cache after updating – Turning the phone off, then turn it back on while pressing and holding the volume down button until the phone vibrates. Your phone will start in Simple Recovery mode, and you’ll need to use the volume buttons to navigate to the Wipe Cache Partition option and the power button to select it. Once the process is done, you’ll be told the cache wipe is complete.
  • Try a factory reset.
Emerging Tech

Fears about kids’ screen use may have been overblown, Oxford researchers find

Many people take it as gospel that digital technologies are harmful to young people’s mental health. But is this true? A recent study from the University of Oxford takes a closer look.
Home Theater

Here are some common AirPods problems, and how to fix them

Apple’s AirPods are among the best fully wireless earbuds we’ve seen, but they’re not perfect. If you’re having trouble, take a look at our guide to the most common problems and what you can do to fix them.

Is your PC slow? Here's how to restore Windows 10 to factory settings

Computers rarely work as well after they accumulate files and misconfigure settings. Thankfully, with this guide, you'll be able to restore your PC to its original state by learning how to factory reset Windows.

Is your smartphone frozen? Here's how to reset your iPhone

You can do a lot with an iPhone, but if you ever run into an issue with it, the first thing you should do is restart it. In this guide, we tell you how to reset your iPhone, and explain how it differs from a factory reset.

Android vs. iOS: Which smartphone platform is the best?

If you’re trying to choose a new phone and you’re not sure about the merits and pitfalls of the leading smartphone operating systems, then come on in for a detailed breakdown as we pit Android vs. iOS in various categories.

Verizon’s deal could get you a free iPhone XR — but there’s some fine print

Verizon launched a new deal for its smartphones aimed at encouraging customers to open a new line. If you're willing and you want two new phones, you could get a free Samsung Galaxy S9, iPhone XR, or Pixel 3.

OpenTable points can now be used to whittle down cost of a hotel stay

Have some OpenTable Dining Points built up? Now those points can also be used to make your own hotel discounts. OpenTable is teaming up with Kayak to use points as discounts on participating hotels.

From DIY to AAA, here's how to take a passport photo in 6 different ways

If you're applying for a passport or renewing one, you need to submit a photo in your official application. There are strict guidelines, but fortunately, it's something you can do at home. Here's how to take a passport photo.

Get $100 discount on the Razer Phone 2 for a limited time

The Razer Phone 2 is finally here, and it's got upgraded specs, that super-smooth 120Hz display, and an updated design. Here's absolutely everything you need to know about the Razer Phone 2.

REI slashes prices on Suunto, Garmin, and Fitbit Versa smartwatches

Though fitness trackers and smartwatches can get pretty pricey, REI is offering some sweet discounts on top brands. Right now, you can get a new smartwatch from Fitbit, Suunto, and Garmin for up to 35 percent off its normal price.
Social Media

Twitter suffers privacy scare as bug reveals tweets of protected accounts

If you set your Twitter account to private and you have an Android device, you'd better check your settings now. Twitter says it's just fixed a four-year-old bug that flipped the privacy switch to make the account public.

Check out the four cool Swatch watches you can use for mobile payments

Swatch has announced its Swatchpay technology is now available in Switzerland, enabling mobile payments from your Swatch watch. It works in a similar way to Apple Pay and Google Pay. Here's everything about it.

How to jailbreak your iPhone on iOS 12: A beginner’s guide

The latest jailbreaking tools for iOS 12 make freeing your iOS device easier than ever. This guide will teach you how to jailbreak your iPhone or iPad, and explain what jailbreaking will do for you.
Social Media

Spice up your Instagram videos by adding your top tunes to the soundtrack

Have you ever taken a beautiful video, only to have it ruined by some jerk in the background yelling curse words? Here's a list of apps you can use to add your own music to Instagram posts as well as your Story.
2 of 3