Wireless provider T-Mobile yesterday said they’d racked up another industry accolade as they try to prove they are the best carrier in the business. This time around they got high marks from J.D. Powers and Associates for highest in overall customer satisfaction with wireless retail service.
The new J.D. Powers ranking, said T-Mobile, earned them top place in the firm’s annual “Wireless Retail Sales Satisfaction Performance Studyâ€. They were reportedly higher than industry average in four categories: sales staff, store display, store facility and price/promotion. This is not the first time the wireless carrier has done well in this study, having earned “highest honors in the same study in 2004 and highest honors in a tie in 2005â€.
Other recent J.D. Powers accolades nodded towards T-Mobile include an April study ranking overall customer satisfaction among wireless telephone users in all six regions, a January study ranking them highest in customer experiences when dealing with customer service professionals and a March study ranking them highest among wireless carriers for call quality in three of the six regions surveyed.
“T-Mobile aims to provide customers with a retail experience that sets the standard for our industry,” said Robert Dotson, president and chief executive officer of T-Mobile USA, in a statement. “It’s through the hard work and training of our dedicated frontline employees that we’re able to accomplish this, and continue to earn the satisfaction of our customers.”
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