Time Warner Cable didn’t know it offered a free tablet if you upgrade

time warner cable complaints 970x0
Time Warner Cable customer Frank Catena recently received an offer in the mail to upgrade to a bundle that included TV and 50 Mbps Internet speeds for $85. If Catena took advantage of the upgrade, Time Warner Cable would give him a free Dell Inspiron 11 3000 Series 2-in-1. However, when Catena called the company to sign up, things didn’t go exactly as planned.

Catena explains on Reddit that no less than seven people at the company told him that there was no such offer. Catena was transferred from one representative to the next. Finally, a customer service representative told him that the promotion wasn’t real. The rep told Catena that he did not qualify for the promotion, even though the letter states the offer is for current Time Warner Cable subscribers.

Catena eventually talked to an eighth customer service representative, who told him that, based on what the letter says, he should be able to qualify for the offer. While Catena intends to take advantage of the offer, he wasn’t thrilled to be put through so many hoops. The situation seems to be a case of Time Warner Cable’s marketing department sending out promotions that the company has no intention of honoring, so if you receive a similar offer in the mail, be wary.

Catena posted an image of the letter, which can be seen below.

TWC deceptive offer
Product Review

Cut cable and keep quality with TiVo's 4K-friendly Bolt OTA DVR

Free over-the-air programming isn’t available in 4K, so why would you want a 4K OTA DVR? We’ll discuss what makes the new TiVo Bolt OTA a viable choice for cord-cutters with 4K UHD TVs who want to get ahead of the game.
Movies & TV

Winter coming in spring? HBO reveals 'Game of Thrones' season 8 premiere date

With the eighth and final season looming, Game of Thrones fever has officially become a pandemic. Our list of all the relevant news and rumors will help make the wait more bearable, if you don't mind spoilers.
Mobile

Lyft’s new rewards program promises ride discounts and comfier cars

If you're always hopping in and out of a Lyft car, then you'll be pleased to hear that the ridesharing service is about to launch a rewards program. Perks include discounts on future trips and upgrades to comfier cars.
Gaming

If we get a Nintendo 64 Classic, it needs to have these games

The Nintendo 64 introduced a long list of top-tier games, but which were the iconic platform's best? From Mario Party to Ocarina of Time to NFL Blitz, check out our picks for the best N64 games.
Social Media

Twitter boss hints that an edit button for tweets may finally be on its way

Twitter has been talking for years about launching an edit button for tweets, but it still hasn't landed. This week, company boss Jack Dorsey addressed the matter again, describing a quick-edit button as "achievable."
Mobile

The world’s first smartglasses showrooms open in Brooklyn and Toronto

Canadian startup North is hoping smartglasses will be the next big wearable. After announcing its new Focals smartglasses in October, the company opened product showrooms in Brooklyn and Toronto.
Photography

Get up close and personal with this telephoto lens for your phone

Moment is replacing its aging 60mm telephoto lens with a new 58mm tele lens, redesigned from the ground up for the latest iPhone, Pixel, and Galaxy phones. Mount it onto the phone via a case and get closer with 2x optical zoom.
Deals

Here are the best Apple Watch and Fitbit Versa deals for Black Friday

Apple products are the most sought-after products for Black Friday, the leaked preview ads show what discounts retailers will have for the Apple Watch Series 3 and other smartwatches, such as the Fitbit Versa, this holiday season.
Mobile

Master your new Nokia 7.1 with our favorite tips and tricks

At $350, the Nokia 7.1 is a nearly perfect budget phone. It has a gorgeous body, good hardware, and a capable camera. Recently purchased the Nokia 7.1? Here are a few of our favorite tips and tricks to get you started with your new phone.
Mobile

Samsung Galaxy S10 could nix the notch in favor of a "punch hole" cutout

While we still may be months away from an announcement, there's no doubt about it: Samsung is working hard on its successor to the Galaxy S9. Here's everything we know about the upcoming Samsung Galaxy S10.
Wearables

Check out 25 of the best Wear OS apps for your smartwatch

Looking for some ways to spruce up that new Android smartwatch of yours? Here are the best Wear OS apps to download and use with any Android smartwatch, including a few specially enhanced for Wear OS 2.0.
Mobile

Android will finally get a faster sharing menu, but it might take a while

The Android sharing menu has gotten a whole lot better over the years, but it's also gotten slower. Thankfully, however, it seems as though Google is working on a better, faster sharing menu but, unfortunately, it may take a while.
Mobile

The best iPhone XR cases to keep your phone shiny and new

Apple's new iPhone range is the toast of 2018, with beautiful style and more power than you can shake a stick at. But beauty can often be fragile -- keep the damage to a minimum with the best iPhone XR cases.
Computing

A dead pixel doesn't mean a dead display. Here's how to repair it

Dead pixel got you down? We don't blame you. Check out our guide on how to fix a dead pixel and save yourself that costly screen replacement, or an unwanted trip to your local repair shop.