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iPhone 11 owners may be due a free screen replacement

Apple will swap out the display on some iPhone 11 handsets for free after it acknowledged that a “small percentage” of the devices are failing to respond to touch.

The iPhone 11 devices eligible for a free screen replacement were manufactured between November 2019 and May 2020.

If your iPhone 11 has been experiencing touchscreen issues, enter its serial number into the box on this Apple webpage to see if you will be able to have the display swapped out for free.

“Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module,” the tech giant said in a recent message posted on its website.

Getting your free screen replacement

If your iPhone 11 is due a free screen replacement, you have three options for getting the job done.

First, you can visit an Apple Authorized Service Provider, details of which can be found on Apple’s support site.

Second, you can make an appointment to visit an Apple Store. Take note — due to the coronavirus pandemic, some Apple Stores won’t let you even enter unless you have an appointment, so make sure you have that all-important appointment before you show up.

And third, if the above two options are a nonstarter for you, you can contact Apple Support to arrange mailing it in to an Apple Repair Center.

The company also said that if you believe your iPhone 11 was affected by this particular issue and you forked out to get it repaired, then you should contact Apple to discuss the possibility of getting a refund.

Apple hasn’t given a specific number regarding how many iPhone 11 handsets are eligible for a free screen replacement due to this particular issue. Digital Trends has reached out to the company for more information and we will update this article when we hear back.

In the meantime, if your iPhone 11 is experiencing any other issues, then check out our helpful article, Common iPhone 11 problems and how to fix them.

Also, this article could be useful for owners of any iPhone — not just the iPhone 11 — that’s currently experiencing touchscreen issues.

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Trevor Mogg
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