After being down for a few hours for users worldwide, Snapchat’s app appears to be working again.
According to Down Detector, users were having trouble receiving and sending snaps, as well as dealing with issues with the app itself loading properly. At least 8,000 people reported problems having problems on Wednesday, October 9. The problems appear to have started around 9 a.m. PT.
Snapchat users took to Twitter to complain about the outage and to confirm that they weren’t the only ones experiencing issues with the popular app.
— Zedd (@UnofficialZedd) October 9, 2019
So is snapchat broken or is everyone just ignoring me that’s the question
— kira ???? (@kira_colleen) October 9, 2019
Why does Snapchat keep saying “could not refresh”?! Hmmmm???!!! pic.twitter.com/tlZyrU1Svs
— Georg Hannah (@georghannah__15) October 9, 2019
Down Detector says the mobile app has had problems every day this month so far. Snapchat’s official Twitter account for support has tweeted out that the company is aware of Wednesday’s issues.
“We’re aware some Snapchatters are having trouble using the app. Hang tight — we are looking into it,” Snapchat’s support account tweeted out.
We're aware some Snapchatters are having trouble using the app. Hang tight – we are looking into it ????
— Snapchat Support (@snapchatsupport) October 9, 2019
Though it appears to be working again for most users, Snapchat support hasn’t tweeted out that the issues are completely fixed yet.
Snapchat was previously down on September 9, the same day Instagram also experienced outage issues. It’s not clear what caused the issues or whether the outages on both sites were linked. Other recent outages include one that affected Reddit, which was down for nearly two hours last month and resulted in tens of thousands of people being unable to access their favorite subreddits.
Digital Trends reached out to Snapchat to comment on the outages, as well as find out when users can expect them to be fixed. We’ll update this story once we hear back.
- Twitter launches Stories-like fleets that disappear after 24 hours
- Snapchat’s new TikTok-like feature will share $1M among the best creators
- Twitter bug causes Fleets to remain visible after 24 hours
- YouTube is back after global service outage
- Instagram back online after brief outage Wednesday