Skip to main content
  1. Home
  2. News

Latest Windows Update is causing blue screen of death issues with some printers

Arif Bacchus
By

Some users who have installed March’s monthly Windows 10 cumulative update are reporting that they have subsequently not been able to print properly, with the computer showing the so-called blue screen of death instead.

Recommended Videos

Specifically, the issue appears to be impacting printers from Kyocera, Ricoh, and Zebra. After the latest KB5000802 update is installed, sending a file to print on these printers is causing Windows 10 to show the blue screen of death and the error code  “APC_INDEX_MISMATCH for win32kfull.sys.”

Related

The errorrefers to a mismatched driver and happens when printing from Notepad, Microsoft Word, and other system apps. This means it doesn’t appear to be linked to a specific program or when not printing in Windows.

Microsoft has acknowledged these issues, but the timing for a fix isn’t known. The support page for the KB5000802 update mentions that the company is aware of concerns. “We are presently investigating and will provide an update when more information is available,” notes Microsoft.

Image used with permission by copyright holder

This issue is well-documented on Reddit, as picked up by the blog Windows Latest. Windows users are also discussing the issue on a Microsoft Answers page. However, as there are over 1 billion Windows 10 devices in the world, the true scope and range of the problem aren’t known.

If you’re having issues with this update, it might be best to try to uninstall it from your computer. Those in the Reddit thread and others experiencing issues report that this might solve the problem. Just be aware that the KB5000802 update in question also comes with key security patches and bug fixes for Windows 10. Uninstalling it might put your computer at risk.

If you choose to uninstall the update that is causing these issues, you can do this by clicking the Start Menu, choosing the Settings icon, then heading into Update and security. From there, click View Update History and then click Uninstall Updates. You’ll then want to find and click the update in the list, followed by Uninstall. Your computer will then reboot and remove the problematic update.

Editors' Recommendations

Topics
Arif Bacchus
Arif Bacchus
Computing Writer
Arif Bacchus is a native New Yorker and a fan of all things technology. Arif works as a freelance writer at Digital Trends…
Windows just gave us another reason not to download fresh updates
Windows 11 blue error crash screen.

As if we needed another reason to hold off on downloading the latest patches before they've been tested by a considerable number of people, Microsoft's most recent Windows Update comes with an unfortunate side effect -- it causes blue screens for some users. The blue screen shows up right at boot, citing the "UNSUPPORTED_PROCESSOR" error as the stop code. Here's what we know, and more importantly, how to make sure this doesn't affect your PC too.

The issue started popping up right after the latest Windows 11 update, KB5029351, which brought the operating system up to version 22621.2215. The build addresses some issues and brings minor improvements, such as adding a new hover behavior to the search box gleam and improving the reliability of the Search app.

Read more
If your PC is running slowly, the latest Windows 11 update may be to blame
A laptop running Windows 11.

Microsoft may have a problem on its hands -- the latest Windows 11 update doesn't seem to be working as intended. According to various user reports, the update drastically slows SSD speeds, in some cases even cutting them in half.

If you've noticed that your PC is loading slowly or programs aren't running as quickly as you'd hoped, you might be affected by this problem. Here's how to fix it.

Read more
Windows 11 has been causing problems with Intel graphics for months, and no one said a word
A Windows 11 device sits on a table.

If you're using Intel integrated graphics and you've been having some issues with DirectX apps, we may know the reason why -- outdated drivers paired with a recent Windows update.

According to Microsoft, a Windows 11 update may have caused some errors in Intel graphics. The update is not recent at all, so even if you haven't updated in the last few weeks, you may be affected.

Read more